Triangle Concierge, The Premier Concierge Consulting & Industry Experts

	September 24-25 The Concierge Masters Seminar^TM With Katharine Giovanni The Canyon Gate Country Club, Las Vegas, NV Space is limited to 30 people, sign up now

Course Outline	Transportation Information	Seminar Location
Cancellation Policy	Hotel Information	Registration Fees

"I don't think I can put to words through a email to tell you how grateful I am! I learned so much valuable information and met some people who I feel I will be life long contacts. You also managed to show me just how much I have accomplished!! For that I thank you more then I could ever say or show!!!! Thank you again for all your knowledge and hard work it is truly and greatly appreciated." Lisa Moholt, Fairfield County Task Masters, LLC, New Canaan, CT

Join Katharine Giovanni, acclaimed author and the world's leading international concierge training expert, in an information-packed workshop that will teach you everything you need to know about becoming a concierge.

Day 1 - The Concierge Seminar

In this information packed workshop, Katharine will teach you how to start your own concierge business. From business basics to fee setting, she'll talk about it all. Katharine has been successfully teaching concierge for over a decade! In fact, by the end of the workshop you will have a greater focus on where you want to take your business, and a better working knowledge of how to get there.

Day 2 - Going Above and Beyond Service ^TM

Concierge are known to provide over-the-top customer service. Whether you’re a business owner or an employee, you can offer that level of professionalism to your clientele. This workshop is for anyone who works with the public and need to learn the core beliefs and values that lead to extraordinary customer service. she'll teach you how to act and think like a concierge.

workshop

A big thank you for all of the positive energy and information you gave during the workshop. I was most impressed with your humble and genuine spirit. You prove to me that if you have passion for something, you can succeed with integrity and honesty. As you said, there's enough business for all and I intend to make a difference in my own corner of the world. Thank you so much for the motivation and the information to take the leap. Sue Ross, Lifestyle Management Entrepreneur, Fort Wayne, IN

One of the founders of the industry, Katharine is the most sought out concierge expert in the world. Come and see why many consider her the best in the business.

Course Outline

workshop

Thursday

The Concierge Seminar

8:30 a.m. to 6:00 p.m.

I would like to congratulate you on a wonderful and successful workshop. Your workshop was the best experience, time and money I have ever spent. One that I will always remember and cherish. Thank you!

Santeina M. Leslie, Charlotte NC

A QUICK SUMMARY OF THE BASICS

We’ll quickly talk about the business basics you need to get started. Topics include naming your new company, brochures, websites and more.

IT'S ALL ABOUT THE MONEY -- FEE-SETTING AND LOGISTICS

How to Set up your Services - a step by step guide on exactly what you should provide, how to set it up and the logistics behind it all.
Everything you've ever wanted to know about Setting your Fees.
What services are you going to provide?

LOGISTICS

Logistics - exactly how are you going to do this??
Setting up your Service Vendors and how to get commissions from them!
"Corporate" Concierge Service
"Lobby" Concierge Service
Your Staff - what to look for and where to find them
The many types of niches and how to find yours

SALES AND MARKETING TIPS

workshop

Friday

Going Above and Beyond Service ^TM

9:00 to 5:00 p.m.

Thank you so much for all of the wonderful insight and direction that you provided. Learning in a small group was so helpful and I felt really motivated to get started, even after the first day with you! I cannot thank you enough for giving me the courage and knowledge to make it happen. Lisa Iddon, Settlers, Atlanta, GA

This workshop will teach you ...

Inside (office) and Outside (client) customer service and etiquette
How important image is including your appearance, manners and even the way you speak.
International Protocol and Gestures
What to do (and not do) at your desk
How to treat a customer and when to offer assistance
Your overall attitude and how to present a positive one to clients
Communications Skills - telephone and email etiquette
From the correct way to shake hands to customer service skills, we’ll show your staff how to act like a true concierge!
The Media – what to do and what to say
How to work with celebrities
Role playing … learn how to deal with an angry client/guest
And More!

We really enjoyed the training course and our time in Raleigh. It was great to meet you and Ron and all the people that attended the Triangle Training Workshop. We got a lot out of it, in fact, practically all one needs to know to start up a concierge business. Tina Valentine ANZIIF (Snr Assoc) CIP, Project Officer, Guild Insurance and Financial Services Limited, Australia

"Katharine, what a wonderful workshop presented in Raleigh. The detail mentoring and information which was presented is priceless. I truly am now part of the explosion that is happening in the concierge industry. I will be sending all of my employees to your consultation firm. Triangle Concierge has indeed set the standard for training in the Hospitality & Concierge field, every business needs to get on board with Triangle Concierge Training, you have something extra that you impart to your students that money will never be able to buy. Thank you! Travis Walker, T&J Concierge Company

"Thanks so much for the great training. Myra and I had a great time. You were wonderful. You have created an interesting and balanced workshop." Debbie Morris and Myra Poppins, Island Lifestyles, Hilton Head Island, SC

"Thank you for hosting a wonderful seminar this week. I learned so much! I now feel like I have the tools I need to launch my business." Karen Rheingans, Mundelein, IL

"What a pleasure! A pleasure to meet you and Ron on both a personal and professional level. This year I decided to "call in" all of the appropriate guidance and support and it showed up in spades when I met the two of you! The workshop was inspirational, validating, encouraging and quite educational. I feel much more confident now in starting this next chapter in 'the life of Brian'." Brian Mahan, Enlightened Concierge, West Hollywood, CA

I just wanted to write and say how much I enjoyed the training session. The course content complimented The Concierge Manual. Katharine, you gave a lot of valuable information in such a short period of time. The training content, the location, the food was exceptional. Many, many thanks for all your help. Keep up the good work. Robin Williams, Mountaintop, PA

Seminar Location

The workshop will be held at Canyon Gate Country Club. The Club is located at 2001 Canyon Gate Drive, Las Vegas, NV 89117. Their telephone number is 702.363.0303, and their website is http://www.canyon-gate.com/index.htm

Please note that the club does have a strict dress code of business casual (absolutely no blue jeans or shorts).

Please Dress for Success!!!

Hotel Information

The Club is 8 miles from the Las Vegas strip.

Nearby hotels include the Suncoast Hotel, Holiday Inn Express, LaQuinta, Red Rock Casino and the Marriott hotel.

Cancellation Policy

The registration fee is fully refundable as long as you cancel 2 weeks prior to the event. No refunds after this date. There will be a $50 cancellation fee. For product return, please click here to read our refund policy.

What a wonderful experience!. The training was informative as well as motivational. Now we are off and running with a wealth of knowledge. Everyone that attends the training program has an advantage in the concierge business. I feel like we have been taught by the best and most experienced person in this field. Thanks for taking such good care of us; the food and the facility were first class. Lori Scott, Delaware, OH

Katharine, a HUGE Thank You for the investment in time, energy and resources. I definitely have a "road map to Success" as we start Carolina Concierge. I highly recommend your seminar to anyone either in the business or in the thought process of starting their concierge business. Dee Culbertson, Carolina Concierge

Registration Fees

We accept Visa, Mastercard, American Express, Discover, money orders and bank checks. Our apologies, but we do not accept personal checks.

You can sign up for both days, or attend just one. Fee's are listed below.

TWO DAY ATTENDANCE

Your two day attendance includes ...

2-day attendance for one person
Morning coffee and tea
2 three course hot gourmet lunches and afternoon soft drinks
Going Above and Beyond by Katharine Giovanni
The Concierge Manual by Katharine Giovanni
The Concierge Workshop Training Workbook
Contracts (on CD) including Triangle's Multi-Use Contract, Meeting/Event Planning Contract, Service Vendor Agreement, and Sample Confidentiality and Non-Disclosure Agreement
Three months of mentoring with Katharine and Ron Giovanni via email and telephone.
A Certificate of Achievement
A premier listing in Triangle's Concierge Directory

After the seminar, you will receive Triangle's Graduate Logo, recognized for excellence throughout the industry. You can place this on your website and other marketing materials to show that your are a graduate of the Triangle Concierge Masters Academy.

$797

Earlybird Special - sign up by September 1^st for $697

(All products will be given to you at the workshop)

FRIDAY ONLY

If you wish to attend Friday only, your attendance includes ...

1-day attendance for one person
Morning coffee and tea
1 three course hot gourmet lunches and afternoon soft drinks
Going Above and Beyond by Katharine Giovanni
A Certificate of Achievement

$497

Earlybird Special - sign up by September 1^st for $397

(All products will be given to you at the workshop)

PLEASE NOTE: If your company plans to send more than one individual to the workshop, please email us.

Thank you so much for your fantastic workshop. I am grateful for the resources you’ve provided. I know I would have been stumbling around for some time trying to figure things out. You covered things that I had not even thought about yet, and now I don’t have to find out about them the hard way. On my trip home I was also able to read your book God is That You? I thought it was very inspiring and hopeful. I was actually on the verge of tears at several points because of the powerful stories and the possibilities your message brings. While I need to work on my doubts, I am confident that I can achieve the things you promise in your book. Thank you for writing it. Cindy McKinney, Time to You, Inc., Boise, Idaho

I wanted to tell you that I found your workshop to be a wonderful experience. Although I had purchased your platinum package, the workshop drove it home for me. And meeting 22 other people who are jumping in the pool with me was great! That alone was worth the trip. I found your workshop to be well organized, professional and upbeat. I left Raleigh with an energy I have not felt in a long time. Thanks! Beverly Shread, Prestige Concierge, Baton Rouge, LA

Many thanks for a great workshop and the awesome opportunity to learn and grow in this business! I feel so blessed to have shared this time and gained a wealth of information. I am truly excited about starting right away. Your informative workshop has given me the shot I need to get my company into gear, I can not thank you enough! Believe you me, I'm not going away, we'll communicate often..."I am a success story, WGT is booming in Metro Atlanta, people are ranting how WGT has given them their lives back!!!"...how's that for positive affirmations! Hope Richardson, "We've Got Time", Stone Mountain, GA

It was wonderful meeting you and Ron. I returned home energized, excited, and ready to step up the pace on my new path. Your workshop was just awesome and it affirmed that we are on the right path along with receiving a clearer picture on our direction. Bonnie Brickman, Concierge-In-Action, Deerfield, IL

It was a pleasure learning from you and Ron during your workshop. Your professionalism, attention to detail and enthusiasm for your passion have complimented and exponentially multiplied the business plan and vision for Fidelity Concierge ~ The Purveyors of Time and Freedom. With all that is included this is absolutely the best value and has been instrumental in dotting many "i's" and crossing many "t's" for our business launch. I would highly recommend it to anyone! Thank you for everything and I look forward to working with you all for many years to come. You are welcome in Florida anytime." Dennis Hubbell, Fidelity Concierge, Jacksonville Beach, FL