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Back to workshop calendar |
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Triangle's
Acclaimed Masters Academy |
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September 24-25
The
Concierge Masters SeminarTM
With
Katharine Giovanni
The Canyon Gate Country
Club, Las Vegas, NV
Space is limited
to 30 people,
sign up now

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"I don't think I can put to words through
a email to tell you how grateful I am! I
learned so much valuable information and met
some people who I feel I will be life long
contacts. You also managed to show me just
how much I have accomplished!! For that I
thank you more then I could ever say or
show!!!! Thank you again for all your
knowledge and hard work it is truly and
greatly appreciated."
Lisa Moholt, Fairfield County
Task Masters, LLC, New Canaan, CT |
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Join Katharine Giovanni,
acclaimed author and the world's leading
international concierge training
expert, in an information-packed workshop
that will teach you everything you need to
know about becoming a concierge.
Day 1 - The Concierge
Seminar
In this information
packed workshop, Katharine will teach you
how to start your own concierge business.
From business basics to fee setting, she'll
talk about it all. Katharine has been
successfully teaching concierge for over a
decade! In fact, by the end of the workshop
you will have a greater focus on where you
want to take your business, and a better
working knowledge of how to get there.
Day 2 -
Going Above and Beyond Service
TM
Concierge are
known to provide over-the-top customer
service. Whether you’re a business owner or
an employee, you can offer that level of
professionalism to your clientele. This
workshop is for anyone who works with the
public and need to learn the core beliefs
and values that lead to extraordinary
customer service. she'll teach you
how to act and think like a concierge. |
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A big thank you for all of the
positive energy and information you gave
during the workshop. I was most
impressed with your humble and genuine
spirit. You prove to me that if you have
passion for something, you can succeed
with integrity and honesty. As you said,
there's enough business for all and I
intend to make a difference in my own
corner of the world. Thank you so much
for the motivation and the information
to take the leap.
Sue Ross, Lifestyle
Management Entrepreneur,
Fort Wayne, IN |
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One of the founders of the industry,
Katharine is
the most sought out concierge expert in the
world. Come and see why many consider
her the best in the business. |
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Course Outline |
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Thursday
The Concierge Seminar
8:30 a.m. to 6:00 p.m.
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I would like to
congratulate you on a wonderful and
successful workshop. Your workshop
was the best experience, time and
money I have ever spent. One that I
will always remember and cherish.
Thank you!
Santeina M.
Leslie, Charlotte NC |
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A QUICK SUMMARY OF THE BASICS
We’ll quickly talk about the business
basics you need to get started. Topics
include naming your new company,
brochures, websites and more.
IT'S ALL ABOUT THE MONEY -- FEE-SETTING
AND LOGISTICS
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How to Set up your Services - a step
by step guide on exactly what you
should provide, how to set it up and
the logistics behind it all.
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Everything you've ever wanted to
know about Setting your Fees.
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What services are you going to
provide?
LOGISTICS
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Logistics - exactly how are you
going to do this??
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Setting up your Service Vendors and
how to get commissions from them!
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"Corporate" Concierge Service
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"Lobby" Concierge Service
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Your Staff - what to look for and
where to find them
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The many types of niches and how to
find yours
SALES AND MARKETING TIPS
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Friday
Going Above
and Beyond Service
TM
9:00 to 5:00 p.m. |
Thank you so
much for all of the wonderful
insight and direction that you
provided. Learning in a small group
was so helpful and I felt really
motivated to get started, even after
the first day with you! I cannot
thank you enough for giving me the
courage and knowledge to make it
happen.
Lisa Iddon, Settlers, Atlanta, GA
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This workshop will teach
you ...
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Inside (office) and Outside (client)
customer service and etiquette
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How important image is including your
appearance, manners and even the way you
speak.
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International Protocol and Gestures
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What to do (and not do) at your desk
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How to treat a customer and when to
offer assistance
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Your overall attitude and how to present
a positive one to clients
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Communications Skills - telephone and
email etiquette
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From the correct way to shake hands to
customer service skills, we’ll show your
staff how to act like a true concierge!
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The Media – what to do and what to say
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How to work with celebrities
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Role playing … learn how to deal with an
angry client/guest
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And More!
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We
really enjoyed the training course and
our time in Raleigh. It was great to
meet you and Ron and all the people that
attended the Triangle Training Workshop.
We got a lot out of it, in fact,
practically all one needs to know to
start up a concierge business.
Tina Valentine ANZIIF (Snr Assoc) CIP,
Project Officer, Guild Insurance and
Financial Services Limited, Australia
"Katharine, what a
wonderful workshop presented in Raleigh.
The detail mentoring and information
which was presented is priceless. I
truly am now part of the explosion that
is happening in the concierge industry.
I will be sending all of my employees to
your consultation firm. Triangle
Concierge has indeed set the standard
for training in the Hospitality &
Concierge field, every business needs to
get on board with Triangle Concierge
Training, you have something extra that
you impart to your students that money
will never be able to buy. Thank you!
Travis Walker, T&J Concierge Company
"Thanks
so much for the great training. Myra and
I had a great time. You were wonderful.
You have created an interesting and
balanced workshop." Debbie
Morris and Myra Poppins, Island
Lifestyles, Hilton Head Island, SC
"Thank you for
hosting a wonderful seminar this week. I
learned so much! I now feel like I have
the tools I need to launch my business."
Karen Rheingans, Mundelein, IL
"What a pleasure! A
pleasure to meet you and Ron on both a
personal and professional level. This
year I decided to "call in" all of the
appropriate guidance and support and it
showed up in spades when I met the two
of you! The workshop was inspirational,
validating, encouraging and quite
educational. I feel much more confident
now in starting this next chapter in
'the life of Brian'." Brian
Mahan, Enlightened Concierge, West
Hollywood, CA
I
just wanted to write and say how much I
enjoyed the training session. The course
content complimented The Concierge
Manual. Katharine, you gave a lot of
valuable information in such a short
period of time. The training content,
the location, the food was exceptional.
Many, many thanks for all your help.
Keep up the good work.
Robin Williams, Mountaintop, PA |
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Seminar Location |
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The workshop will be held at Canyon Gate Country Club. The Club is
located at 2001 Canyon Gate Drive, Las
Vegas, NV 89117. Their telephone number is
702.363.0303, and their website is
http://www.canyon-gate.com/index.htm
Please note that the club does have a strict dress code of business casual (absolutely no blue jeans or shorts).
Please Dress for Success!!! |
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Hotel Information |
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The Club is 8 miles from the Las Vegas strip.
Nearby hotels include the Suncoast Hotel, Holiday Inn Express,
LaQuinta, Red Rock Casino and the Marriott
hotel. |
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Cancellation Policy |
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The
registration fee is fully refundable as long
as you cancel 2 weeks prior to the event. No
refunds after this date. There will be
a $50 cancellation fee. For product
return, please
click here to read our refund policy. |
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What
a wonderful experience!. The training
was informative as well as motivational.
Now we are off and running with a wealth of
knowledge. Everyone that attends the
training program has an advantage in the
concierge business. I feel like we have been
taught by the best and most experienced
person in this field. Thanks for
taking such good care of us; the food and
the facility were first class.
Lori Scott, Delaware, OH
Katharine,
a HUGE Thank You for the investment in
time, energy and resources. I definitely
have a "road map to Success" as we start
Carolina Concierge. I highly recommend
your seminar to anyone either in the
business or in the thought process of
starting their concierge business.
Dee Culbertson, Carolina
Concierge |
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Registration
Fees |
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We accept Visa,
Mastercard, American Express, Discover,
money orders and bank checks. Our
apologies, but we do not accept personal
checks.
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up for both days, or attend just one. Fee's
are listed below. |
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TWO DAY
ATTENDANCE |
Your two
day attendance includes ...
- 2-day attendance for one person
- Morning coffee and tea
- 2 three course hot gourmet lunches
and afternoon soft drinks
- Going Above and Beyond
by Katharine Giovanni
- The Concierge Manual by Katharine Giovanni
- The Concierge Workshop Training Workbook
- Contracts (on CD) including
Triangle's Multi-Use Contract,
Meeting/Event Planning Contract, Service Vendor Agreement,
and Sample Confidentiality and
Non-Disclosure Agreement
- Three months of mentoring with Katharine and Ron Giovanni via email and telephone.
- A Certificate of Achievement
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A premier listing in Triangle's
Concierge Directory

After
the seminar, you will receive
Triangle's Graduate Logo,
recognized for excellence
throughout the industry. You can
place this on your website and other marketing materials
to show that your are
a graduate of the Triangle Concierge
Masters Academy.
$797
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Earlybird
Special - sign up by September 1st
for $697
(All
products will be given
to you at the workshop) |
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FRIDAY
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If you
wish to attend Friday only, your
attendance includes ...
- 1-day attendance for one person
- Morning coffee and tea
- 1 three course hot gourmet lunches
and afternoon soft drinks
- Going Above and Beyond
by Katharine Giovanni
- A Certificate of Achievement

After
the seminar, you will receive
Triangle's Graduate Logo,
recognized for excellence
throughout the industry. You can
place this on your website and other marketing materials
to show that your are
a graduate of the Triangle Concierge
Masters Academy.
$497
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Earlybird
Special - sign up by September 1st
for $397
(All
products will be given
to you at the workshop) |
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PLEASE NOTE:
If your company plans to send more than one
individual to the workshop, please email us. |
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Thank
you so much for your fantastic workshop. I
am grateful for the resources you’ve
provided. I know I would have been stumbling
around for some time trying to figure things
out. You covered things that I had not even
thought about yet, and now I don’t have to
find out about them the hard way. On my trip
home I was also able to read your book God
is That You? I thought it was very inspiring
and hopeful. I was actually on the verge of
tears at several points because of the
powerful stories and the possibilities your
message brings. While I need to work on my
doubts, I am confident that I can achieve
the things you promise in your book. Thank
you for writing it.
Cindy McKinney, Time to You,
Inc., Boise, Idaho
I wanted to tell you
that I found your workshop to be a
wonderful experience. Although I had
purchased your platinum package, the
workshop drove it home for me. And
meeting 22 other people who are jumping
in the pool with me was great! That
alone was worth the trip. I found your
workshop to be well organized,
professional and upbeat. I left Raleigh
with an energy I have not felt in a long
time. Thanks!
Beverly Shread, Prestige
Concierge, Baton Rouge, LA
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Many
thanks for a great workshop and the
awesome opportunity to learn and grow in
this business! I feel so blessed to have
shared this time and gained a wealth of
information. I am truly excited about
starting right away. Your informative
workshop has given me the shot I need to
get my company into gear, I can not
thank you enough! Believe you me, I'm
not going away, we'll communicate
often..."I am a success story, WGT is
booming in Metro Atlanta, people are
ranting how WGT has given them their
lives back!!!"...how's that for positive
affirmations! Hope
Richardson, "We've Got Time", Stone
Mountain, GA
It was wonderful
meeting you and Ron. I returned home
energized, excited, and ready to step up
the pace on my new path. Your workshop
was just awesome and it affirmed that we
are on the right path along with
receiving a clearer picture on our
direction. Bonnie Brickman,
Concierge-In-Action, Deerfield, IL
It
was a pleasure learning from you and Ron
during your workshop. Your professionalism,
attention to detail and enthusiasm for your
passion have complimented and exponentially
multiplied the business plan and vision for
Fidelity Concierge ~ The Purveyors of Time
and Freedom. With all that is included this
is absolutely the best value and has been
instrumental in dotting many "i's" and
crossing many "t's" for our business launch.
I would highly recommend it to anyone!
Thank you for everything and I look forward
to working with you all for many years to
come. You are welcome in Florida anytime."
Dennis Hubbell, Fidelity Concierge,
Jacksonville Beach, FL |
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