The Masters At Home Concierge Program
With Katharine Giovanni

If you can't travel to one of our workshops, but you will still like a LIVE program that includes our popular graduate logo ... then this program is perfect for you!!!  This incredible program combines our acclaimed workshop Audio CD's with three private sessions with Katharine Giovanni!  You'll be able to work at your own pace and get targeted information!!!

Angie Utter, President of My Time is Your Time, Serving VA Beach, Chesapeake & Norfolk, VA

To see all our workshop dates for 2008, please click here

Triangle Concierge is proud to present our brand new Masters At Home Concierge Program!  Now you can obtain cutting-edge information and learn how to start a concierge business ... and you don't have to leave your house!!!  Don't miss out on this fabulous and cost effective way to make your business run more effectively and grow quicker.

For detailed information about the program and fee information, please just scroll down this page

1. The Concierge Manual by Katharine Giovanni (shipped via regular mail)
2. TriTrax PRO Software –DESKTOP VERSION- New Open-End Version (MS Access & MS Outlook Required)
3. The information-packed 7 CD set - our acclaimed Concierge Workshop with Katharine Giovanni
4. Our Concierge Contracts (shipped via email) including our Multi-Use Contract, Meeting/Event Planning Contract and Report, Service Vendor Agreement and Report and our Confidentiality and Non-Disclosure Agreement
5. 3 months of mentoring via telephone and email with Katharine Giovanni

You'll also receive a FREE GIFT with your order!!!

• A Brief History of the Concierge Business

• What skills or experience do you need to become a successful concierge?

• How do I form the company? 

• Insurance Issues

• Legal Issues and Contracts

• How do I get started?

• Company Name and Logo                                                                      

• Accountant       

• Financial needs

• Office set-up requirements – computer, telephone …

• Permits/Licenses

• Letterhead and Business Cards

• Brochure

• Sales Kit

• Business Plan

• Database and software 

• Website Creation, search engine submission – stress how important!!!

• Region

• Who are you marketing to? 

• Establishing your Daily Labor Rate

• Establishing Overhead

• Break Even Point

• Learn about the different types of concierge companies. From Individuals to corporate to lobby concierge services.

• How to set your fees … a la carte or packages?

• Service Area and Hours

• How to Charge a Corporation or Lobby Concierge

• How is the client going to pay for the services?

• The different services that you can offer and the logistics behind them

• How is the client going to pay for the service?

• The Logistics of setting up your concierge business

• Your support staff and where to find them

• The Logistics of the Lobby Concierge

• The Logistics of the Corporate Concierge

• Business Proposals

• Service Vendors

• What are service vendors?

• Commissions

• Where to find service vendors

• Referrals

• Interviews and Contracts

• How do I get them to actually pay me the commission?

• International Protocol
• How to work with Celebrities

• The Media

• Time Management – how are you going to manage your time working from home?

• The Triangle approach to Customer Service

• Your customers --- how to get them and how to keep them!

• Sales, Marketing and Customer Service Tips

"Just wanted to say thank you for the teleconference. Jacqueline and I benefited from today and thought you did a great job. Having you as a guide during the establishment of our service is sure to be one of the key ingredients of our future success. Thank you very much for a well-organized, insightful and pleasant session."  Phil Cenedella and Jacqueline McKinney

"Thank you for offering the tele-seminar. Participation was most helpful for me in clarifying several questions on fees as well as service vendor commission arrangements. Your energy is amazing! The seminar portion was most informative and the question and answer period was not only useful, but also a most enjoyable exchange of ideas among others in this business. Thanks for creating the arena to bring us together." Deborah Stanek Reast, Yours, Mine and Hours - Personal Assistant and Concierge Services

To read more about Katharine Giovanni, please visit her website at www.katharinegiovanni.com

Many thanks to you and Ron for a great workshop and the awesome opportunity to learn and grow in this business! I feel so blessed to have shared this time and gained a wealth of information. I am truly excited about starting right away. Your informative workshop has given me the shot I need to get my company into gear, I can not thank you enough! Believe you me, I'm not going away, we'll communicate often..."I am a success story, WGT is booming in Metro Atlanta, people are ranting how WGT has given them their lives back!!!"...how's that for positive affirmations! Hope Richardson, "We've Got Time", Stone Mountain, GA

It was wonderful meeting you and Ron. I returned home energized, excited, and ready to step up the pace on my new path. Your workshop was just awesome and it affirmed that we are on the right path along with receiving a clearer picture on our direction. Bonnie Brickman, Concierge-In-Action, Deerfield, IL

Thank you for providing one of the most motivational and interactive workshops I have ever attended. I also want to thank each of the participants in the November 2005 workshop for their honesty and candor. This feedback along with you made the over all experience- EXCELLENT! Both you and Ron show a true interest in our success. Wally Brown, B2 Concierge and Errand Service, LLC, Atlanta, GA