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COACHING AND CONSULTING |
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Your company and your staff deserve
access to the same training and information that large
companies can afford!
Triangle Concierge offers private coaching
and consulting to companies of all sizes.
Whether you are a entrepreneur with no
staff, a small company with under ten
employees, or you have dozens, we can help
you!
We currently
have two programs available ...
Available
topics are further down this page.
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The Executive Program
(Multiple topics available)
This is a customized private one-day
session with Katharine Giovanni that
can be delivered
in Raleigh, at your location, or
virtually via your own private webinar.
In this session she'll provide you
with step-by-step information and
will deliver a customized program
created just for you. Katharine will
interview you on the phone and will
then put together a program designed
exclusively for you.
The program includes ...
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A customized private one-day
intensive training program with
Katharine Giovanni taught in
person or via a private webinar.
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Three months of mentoring via
email and telephone.
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Katharine's books - The
Concierge Manual and her
award winning book Going
Above and Beyond
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Contracts (if applicable)
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Training Materials
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Triangle's Graduate Logo to use
on your website and in your
marketing materials
Please email us at
info@triangleconcierge.com for
pricing.
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Listen to Katharine on Blog Talk
Radio!
Just
click here ...
http://www.blogtalkradio.com/inezbracy/2010/02/01/living-smart-and-well |
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The Corporate Program
If
you are a company with multiple
staff members or multiple locations, then our Corporate
Program is perfect for you. This
program combines
private coaching and consulting with
follow-up support and mentoring for
you and your team.
If you are ...
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Looking to roll out a concierge
program and need a customized
one-on-one session with your
executives as well as training
for your staff so they can
implement it.
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A company who wishes to train
their staff how to act and think
like a concierge so that they
can provide better customer
service.
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A
hotel who needs training for
their concierge department.
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A
security company looking to
cross train your staff.
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A hospital or medical facility
looking to create a concierge
department for your patients and
staff.
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Perhaps you're a condominium and
wish to create a concierge desk
in your lobby
Triangle is here to help you get
there.
The program includes ...
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One or Two day (or more) on-site
sessions with Katharine
Giovanni. Topics and length
customized to suit your needs.
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Three months of coaching support
via telephone or email.
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Copies of Katharine’s book
Going Above and Beyond to
each member of your team.
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Training materials
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Triangle's Graduate Logo to use
on your website and in your
marketing materials
A customized annual contract that includes
on-site private coaching and webinars is
available upon request.
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I just wanted to take a moment to
thank you for a job well done.
You’re not just obviously experts in
your field, but you are also very
warm, honest, sincere and humorous
individuals that the students in the
Concierge and Customer Service
Training classes could all relate
to, and because of that there was no
hesitation on the student’s part to
openly participate, which helped
make these classes such a success.
The training sharpened our
employee’s current skills and also
taught them new and improved ways of
performing their jobs, which lends
itself to better customer service
and which ultimately will aid in
distinguishing our Company from our
competitors. Thanks again for
everything.
Kenneth C. Stuke, PHR, Vice
President of Human Resources,
Cammeby’s Management Company, LLC |
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Triangle's
Acclaimed ACT
Program
Bring your company to a whole new level of
service.
What do five star hotels and concierge have
in common?
They provide service that goes
above and beyond everyone else. Why? Because
they understand that customer service is the
foundation of their business and directly
affects their bottom line.
You have to ask
yourself, do you truly go above and beyond
and ultimately improve your bottom line? Or,
do you just think you are doing a good job
and accept that it is what it is. Don’t hurt
your bottom line, let Triangle Concierge
take your service to a whole new level!
Customer service is not what you do. It's
not a one-day course that you take and never
think about again. True over-the-top
customer service is who you are. It's a
state of mind that radiates out of you 24
hours a day, 365 days a year.
According to a 2007 article in the Harvard
Business Review entitled "Understanding
Customer Experience", Bain and Company
surveyed customers in 362 firms. They found
that only 8% of customers described their
experience with the company as great. Yet
incredibly over 80% of those same companies
believed they provide incredible customer
service!
Our acclaimed ACT program will train your
staff how
to think and act like a concierge!
Katharine Giovanni, the leading concierge
training expert in the world, will teach you
how to take your customer service to a level
that goes above and beyond your competition.
Whether you need a training program for your
employees, a train the trainers program, or
you require our consulting services,
we can help you
deliver extraordinary customer service.
Your staff
will learn
about office and client etiquette, and will
find out how important image is including
your appearance, manners and even the way
you speak. From the correct way to shake
hands to customer service skills, we’ll show
your staff how to act like a true concierge!
Listen, there is no secret code to solid
service other than giving your staff the
proper training and changing their mindset
so that they provide good service every
time. All service, both internal and
external, should be delivered at the highest
level 100% of the time.
It’s an established fact that a welcoming
atmosphere drives customer loyalty, boosts
client and employee retention, and raises a
company’s chance of long-term success.
Triangle Concierge will show you how to
provide customer service that goes beyond
everything you've ever imagined. In fact,
not only will your clients walk away feeling
that their experience with you was legendary
and exceeded all their expectations, but
your employee retention will sky rocket.
Why? Because how you treat your
employees is how they will treat your
customers.
Contact Triangle Concierge and we will have
your employees acting like five star
concierge!
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This
program can be customized
and offered as a breakout
session, keynote, half or full day program. |
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I can't say enough wonderful things
about Triangle Concierge. I spent 20
years as an executive assistant in
the legal and medical communities
and finally decided that if I
applied my educational and practical
experience to building my own
business I would be very
successful. Well, fast forward
almost two years and I am extremely
happy to state that with
Triangle's incredible resources and
a lot of tenacity, I have been able
to achieve my dreams of business
success. Your books, seminars and
motivation are the main components
necessary to succeed in our
industry. I will never be able to
thank you enough for assisting me in
achieving my dreams. With your
leadership and resources, I know
that ExecuStaff will continue to
thrive.
Anyone who is
thinking of starting/expanding a
concierge/virtual assisting business
must take the time to study
your methods. You have the proven
skill set to put anyone considering
joining this industry on the path to
success. Triangle Concierge proves
that even in our current economy,
our services are not only needed but
absolutely necessary and welcome.
Thank you Katherine and Ron for
making ExecuStaff the success it is
today!!! You are an undeniable
asset to our industry. Keep up the
great work. We
wouldn't be where we are today
without your leadership.
Jacqueline Butler, ExecuStaff
Concierge Services, LLC.
To read more client comments, please
click
here |
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The
Concierge Consulting Program
In today's economy, great work life benefits
for your employees, combined with
exceptional customer service for your
clients is the key to success.
If you are looking to create an in-house
concierge department to offer to your
clients/patients and/or your staff, then
this program will eliminate the guesswork on
exactly how to do it. Katharine will take
you and your team through the entire process
and will iron out all the logistics and
details. Then, in another session, she will
train your staff to be concierge.
Listen, we completely understand
that new employees do not walk
through the door and instantly have
the skills to do their new job and
deliver extraordinary customer
service. Nor can you expect them to
instantly transform themselves into
concierge overnight! So how do you
train people to have the core
beliefs and values so they can offer
your clients extraordinary service?
We can help.
Your concierge can provide your
staff and/or clients with a host of
services. They can arrange to
pick-up dry cleaning and
prescriptions, wait for service
personnel or home repairmen, let out
the family dog, and accomplish a
host of other necessary and
time-consuming tasks. Your concierge
can run errands, deliver lunch or
dinner, make travel plans, and
arrange for tickets to concerts and
special events as well as schedule
and plan meetings all at the same
time. It is a one-stop shop for
virtually anything you could
possibly think of. A concierge will
handle any request a
client/resident/guest/patient makes
as long as it’s legal, moral and
ethical.
Concierge services have been in the
hotel industry for decades, and have
only recently emerged into the
corporate world in the last ten
years. Concierge businesses and
departments are popping up all over
and everyone is trying to tap into
the market. It seems that the
"one-stop shop" idea is fast
becoming the wave of the future.
There is a huge demand for these
kinds of services because more and
more people have less and less time
to do the things they need to do
without interfering with their
personal time, let alone working
hours.
 Taught
by best-selling author and trainer
Katharine Giovanni, this
information-packed workshop will
teach you everything you need to
know to create your brand new
in-house concierge department. By
the end of the session, your new
staff will know exactly what they
have to do and will have a better
working knowledge of how to get
there!
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Triangle Concierge offers corporate
programs customized to suit your every need.
Whether its consulting for an in-house
concierge, hotel concierge, customer
service, call centers, front desk training,
security guard cross training, or a hospital concierge
department, Triangle's proven
methods will give your business the edge
In addition to our corporate clients, we've helped thousands of small businesses and young start-up companies get started.
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Our senior trainer, Katharine
Giovanni, has
instructed management and employees at
hotels; hospitals and health care
centers; real estate management
companies; private communities; travel
agencies; and national retail chains.
She provides cross-training for front
desk personnel, doormen, security
officers, and phone banks. These
businesses have learned the value of
taking their customer service to the
next level.
Katharine shares her
insight and expertise to help you grow
your business, maintain customers, and
attract new ones. |
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Why you should hire us
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 Experience.
Katharine Giovanni,
award winning author and the world's leading
international concierge training expert,
is one of the founders of the industry and
is the most sought out concierge expert in
the world.
Our customers tell us
that they choose us because, with over 40
years of combined experience, our staff can
answer any question that comes up.
Our intensive training programs and services have been put to the test, and they work. Triangle Concierge has been training concierge and errand companies since 1998. We are
the oldest concierge consulting company in the U.S. and were actually the first company in the world to completely devote itself to concierge training and informational services.
Customer Service. We will personally answer each and every telephone call and email within 1-2 business days, more often than not within hours.
There are indeed other companies out there, but what puts Triangle Concierge ahead of all the rest is our many years of experience, excellent customer service, our proven track record and our dedication to the industry.
Ask around the industry ... our
reputation speaks for itself. |
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Triangle Concierge has clients from all
over the world including ... |
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For more information on how Triangle Concierge can help your company,
please call us ...
631-267-4300
Or, toll free
at
Toll Free: 888-418-1999
Info@triangleconcierge.com
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