Join Katharine Giovanni, award winning author and the world's leading international concierge training  expert, in an information-packed workshop that will teach you everything you need to know about starting your own concierge business.

Katharine has been successfully teaching concierge for over a decade. In fact, by the end of the workshop you will have a greater focus on where you want to take your business, and a better working knowledge of how to get there!  The intimate size of this retreat guarantees you'll receive the personal attention you and your business deserve.

You'll get all the information that you need in two jam-packed days so that you can get home and started fast! 

Katharine is one of the founders of the industry and is the most sought out concierge expert in the world. Come and see why she is considered the best in the business.

THE BASICS

In this session you will learn all about ...

• Company Name & Logo
• Legal Issues
• How to get Insurance
• Financial needs
• Office set-up requirements
• Letterhead
• Business Cards
• Brochure
• Business Plan
• Database and software
• Website Creation and upkeep

IT'S ALL ABOUT THE MONEY -- FEE-SETTING AND LOGISTICS

• How to Set up your Services - a step by step guide on exactly what you should provide, how to set it up and the logistics behind it all.
• Everything you've ever wanted to know about Setting your Fees.
• What services are you going to provide?
• The logistics behind each service you provide.

• Logistics - exactly how are you going to do this??
• Setting up your Service Vendors and how to get commissions from them!
• How to set up a "Corporate" Concierge Service
• How to set up an "Lobby" Concierge Service
• Your Staff - who you need, what to look for, where to find them, hiring and training
• How to find your Concierge Niche 

SALES AND MARKETING TIPS

• Sales and Marketing
• Customer service
• Public Relations

GOING ABOVE AND BEYOND SERVICE - HOW TO ACT LIKE A CONCIERGE^TM

• Public Relations and the Media
• International Protocol
• How to work with Celebrities
• Learn how to apply everything you've learned in real life.
• How do you act like a concierge? What do you do?
• Want Incredible Success? Harness the Power of Intuition

Please note!

If you are considering flying out on Friday, please make your flight arrangements for a departure after 7:00 p.m. I'll speak right up to 5:00 p.m. and you will not want to miss a minute of it!

The workshop will be held at The Capital City Club in downtown Raleigh. The Club is in the Progress Energy Building at 410 South Wilmington Street on the 21st floor.

Please note that the Capital City Club does have a strict dress code of business casual (absolutely no blue jeans or shorts).

Dress for Success!!!

Make your hotel reservations early! 

Raleigh has a new convention center and hotels fill up quickly.

A corporate rate has been negotiated with the Sheraton Hotel across the street at $125, based on availability. To reserve a room, please call (919) 834-9900 and ask for the "TRIANGLE CONCIERGE CORPORATE RATE"

There is also a Clarion Hotel in downtown Raleigh that is a bit cheaper if you like. Their phone number is (919) 832-0501. You can walk to the Capital City Club from this hotel, but it's a healthy walk that will take you about 15-20 minutes. We suggest a car or taxi.

Lastly, there is a Marriott Hotel. Their phone number is (919) 833-1120.

If you need transportation from RDU airport in Raleigh, there are several options for you. You can take a local taxi which costs $32 (and up) depending on traffic, or you can call White Horse Transportation at 888-624-6773 which costs around $40.00.

The registration fee is fully refundable as long as you cancel 2 weeks prior to the event. No refunds after this date.  There will be a $50 cancellation fee.  For product return, please click here to read our refund policy.

We accept Visa, Mastercard, American Express, Discover, money orders and bank checks. Our apologies, but we do not accept personal checks.

Products will be given to you when you arrive at the workshop

What a wonderful experience!.  The training was informative as well as motivational.  Now we are off and running with a wealth of knowledge.  Everyone that attends the training program has an advantage in the concierge business. I feel like we have been taught by the best and most experienced person in this field.  Thanks for taking such good care of us; the food and the facility were first class. Lori Scott, Delaware, OH

Katharine, a HUGE Thank You for the investment in time, energy and resources. I definitely have a "road map to Success" as we start Carolina Concierge. I highly recommend your seminar to anyone either in the business or in the thought process of starting their concierge business. Dee Culbertson, Carolina Concierge

Thank you so much for your fantastic workshop. I am grateful for the resources you’ve provided. I know I would have been stumbling around for some time trying to figure things out. You covered things that I had not even thought about yet, and now I don’t have to find out about them the hard way. On my trip home I was also able to read your book God is That You? I thought it was very inspiring and hopeful. I was actually on the verge of tears at several points because of the powerful stories and the possibilities your message brings. While I need to work on my doubts, I am confident that I can achieve the things you promise in your book. Thank you for writing it. Cindy McKinney, Time to You, Inc., Boise, Idaho

I wanted to tell you that I found your workshop to be a wonderful experience. Although I had purchased your platinum package, the workshop drove it home for me. And meeting 22 other people who are jumping in the pool with me was great! That alone was worth the trip. I found your workshop to be well organized, professional and upbeat. I left Raleigh with an energy I have not felt in a long time. Thanks!  Beverly Shread, Prestige Concierge, Baton Rouge, LA

Many thanks for a great workshop and the awesome opportunity to learn and grow in this business! I feel so blessed to have shared this time and gained a wealth of information. I am truly excited about starting right away. Your informative workshop has given me the shot I need to get my company into gear, I can not thank you enough! Believe you me, I'm not going away, we'll communicate often..."I am a success story, WGT is booming in Metro Atlanta, people are ranting how WGT has given them their lives back!!!"...how's that for positive affirmations! Hope Richardson, "We've Got Time", Stone Mountain, GA

It was wonderful meeting you and Ron. I returned home energized, excited, and ready to step up the pace on my new path. Your workshop was just awesome and it affirmed that we are on the right path along with receiving a clearer picture on our direction. Bonnie Brickman, Concierge-In-Action, Deerfield, IL

It was a pleasure learning from you and Ron during your workshop. Your professionalism, attention to detail and enthusiasm for your passion have complimented and exponentially multiplied the business plan and vision for Fidelity Concierge ~ The Purveyors of Time and Freedom. With all that is included this is absolutely the best value and has been instrumental in dotting many "i's" and crossing many "t's" for our business launch. I would highly recommend it to anyone!  Thank you for everything and I look forward to working with you all for many years to come. You are welcome in Florida anytime."   Dennis Hubbell, Fidelity Concierge, Jacksonville Beach, FL