• Are you doing a story on the Concierge Industry?

• Looking to learn more about the current state of the independent concierge industry?  Interested in learning the history of the industry?

• Call Katharine. She’s been training concierge since 1998 and knows concierge all over the world.

Katharine Giovanni is an award-winning author, motivational speaker and the world’s leading concierge trainer. Katharine is considered to be one of the founders of the independent concierge industry and is the most sought out concierge consultant and trainer in the world.

Katharine has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including …

Plus she assisted MTV and Good Morning America for pieces on the concierge industry

Interviews and Speaking

Katharine can deliver motivational and business keynote, half and full day programs. She has business clientele from across the country and around the world. To read more about her, please visit www.KatharineGiovanni.com

Rave Reviews

“Katharine Giovanni has the compassion, fire, clarity and wit that warms the heart, opens the mind and clears the ears. As much as we have enjoyed Katharine, our listeners voted a big thumbs up.”  Lucia Monetti-Steele and Cameron Steele, CONTACT Talk Radio, 1150 AM CNN Headline News

“Of all my guests over the past year, you are outstanding through your sincerity and reality. You are an inspiration to us all.” Hawk from the Mind, Body & Soul Network

“Katharine Giovanni is a radio favorite among listeners. Katharine is ear candy for listeners.” XM Satellite Radio

“Katharine Giovanni’s dynamic style, enthusiasm and compassion was the perfect addition to our show. Her compassion and wit literally made our show light up. It was certainly one of the best we’ve ever done.” Craig Wright, WEAA 88.9 FM in Baltimore, MD

For Katharine’s Award-winning book “Going Above and Beyond”

“If you’re looking to learn the basics of thinking like a concierge to deliver great customer service, this straightforward, no-nonsense easy-to-read book is for you!” Tony Hsieh, CEO of Zappos.com

“The importance of good customer service is not something to be underestimated. “Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to… Think and Act Like a Concierge” discusses civil service that goes far and above the normal call of duty in order to give a customer service experience that cannot be matched anywhere else in the world. “Going Above and Beyond” is a top pick for those who want to embrace customer service as their main product that’ll keep customers coming back.” Midwest Book Review

Read testimonials | Listen to Interviews with Katharine | Read more Articles and Interviews.