First of all, thank you so much for EVERYTHING.  As to my thoughts about your workshop, where to begin….hmmm, there is a lot to say. I thought you were excellent at creating a sense of intimacy, which I found truly admirable, especially in my case.  I’m assuming the others were more technologically capable, but in my situation I couldn’t manage my technology and was not able to see you, nor vice versa, yet you still conveyed a strong sense of “presence” and I felt quite enveloped by you as if you truly cared about my situation, and me personally. I was equally impressed by your depth, breadth and scope of industry knowledge and your willingness to share all, part of your very nurturing, mentoring and supportive stance.  Along with this, the amount of information provided in the “downloads” is extremely generous and much appreciated.  A number of your “philosophies” or views on life as it affects the work in the concierge world really made a lot of sense to me, for example your views on failures/resilience and your views on maintaining a balanced mental and physical health. 

Sunny Marantz Greenberg

I really enjoyed the workshop and getting to know you. I learned so much from you, and look forward to what awaits me on the journey ahead! I just joined ICLMA and am really excited about getting my concierge business up and running. I hope you have more workshops like this in the future, the webcast workshops are very convenient and still give you the personal feeling even though we are all in different parts of the country.

Suann Bidwell

I just wanted to say thank you so much for everything the last two days.  It was great!  I am very motivated after the training to get up and running.

Denise Antoon

Thank you for an excellent workshop.   I had some concerns about a video course — mostly about my own inability to remain focused — but these concerns quickly disappeared.   You have such wonderful material and information to share, and I found myself brainstorming new ideas throughout, even as I was learning.   Your presentation style is personable and engaging, and I found myself chuckling over a number of your stories, and appreciated the fact that you were able to engage us so easily even though we were often on mute!!  

Libby Hearne
Webster, NY

I enjoyed the class. It had all the information I needed and wanted. It was so informative that there were hardly questions to ask. It boosted my confidence of starting my own concierge company and opened up my eyes to new ventures. I would definitely refer this workshop to business owners or people wanting to start their own business not just in concierge,the tools taught to us can be applied to other kind of businesses. During the workshop you spoke about proposals and biding to companies,and a questions asked was: what if our prospect client ask why they should use my own company? You said we should reply and say because we were professionally trained and are the best in the business. With all due respect Katharine, I would say I was trained and certified by the Steve Jobs of concierge and lifestyle management, Mrs Katharine Giovanni! I hope to train with you more in the future and who knows maybe even work together with you. Once again thank you for the opportunity and it was my pleasure being one of your trainee's.

Lola Coker

In 2010, thoughts ran through my mind, after 10 years in the Cosmetology Industry, in the Corporate world 5 years as an Administrator, 16 years in IT Project Management in specified areas such as Human Resources, Engineering, Missiles Defense, Health Care, Federal and State government, companies “liberating” their employees, and 1 crazy recession, I thought it is never a good time like the present to start my own business. But I also thought, what in the world would I do? I wanted to provide a service but one of substance and something that everybody could use. One year later, it hit me! I thought to provide a service that would encompass my skills and knowledge, I wanted to help people and enjoy life in the process. I had worked as a part-time onsite concierge in my past and I thought I really enjoyed doing that! Why create that kind of business for myself?Toward the end of 2010 so many personal challenges have come and tried my faith but I was determined and committed to work hard to make my dream a reality! I knew I had lots to do to really get things going, so when I came across Triangle Concierge in the Google search, I felt something start to stir in my gut. I read about Katharine Giovanni and was in complete awe with her success! They didn’t have to be a multi-billion dollar company, or philanthropist to make me want to know more about her, it was as simple as being accessible enough for me to reach out to them to help me get take the next step of my new journey.

In March of 2011, I decided to start Cooper Concierge, LLC. On May 5, 2011 Katharine Giovanni help made my dream a reality because that was the day I met her in Raleigh NC for the Concierge Masters Training Seminar. It was a brand new start for me.

Katharine, It was really a pleasure to meet you in Raleigh, NC. Not only did I have a great time with everyone there, I learned a wealth of information. Everything was clear cut, very well organized and you answered all of our questions. When I thought there was nothing left to cover, you are like technology, you keep upgrading such as the section on Social Media. You gave us so much advice; you really motivate people and gave us a “We can do it” mentality. I love your spirit. The title of your book Above and Beyond has always been one of my own personal customer service mottos. I was really speechless and thought that was a “sign” of confirmation that I was on the right track. I was honored to sit under your tutelage and I am excited about moving to the next phase of my life with my concierge company. How many Founders, CEO’s, or Presidents take the time to teach others that look up to them and provide a similar product or service. Not many if at all in my opinion. Nobody wants to share their knowledge but I want to thank you for sharing. I can honestly say you have set a standard by which most if not all concierge companies can benchmark their own standards by and that’s a good thing!

THANK YOU!

Rochelle Cooper
Cooper Concierge, LLC

Almost 1 year ago I purchased your Concierge Manual. I was a little afraid due to living in such a small area that does not really know about concierge services. So I took the list of ways to market your business. I picked the top ten I thought would work in my area. To my surprise my business was spotlight business today in our local newspaper. It has a front page full article on the business and my services. Not to mention a picture of me and one of my vehicles. Though this is small to some people. My business currently is part time if the word continues to grow I can finally do it full time. I advise anyone to start out slow and the business will follow you. I mean people are actually calling though small things on the list to promote the business that have a big impact on your marketing. Keep educating people through your book & workshops the information really does help small companies like mine.




Alica Crawford, A & C Lifestyles

Your program was a tremendous help to me in understanding the business of Concierge. For us the corporate and commercial/residential buildings have provided us with a nice base. Now that we’ve been doing this for 3+-years and the industry has grown… we are finding that more individuals are looking at the concierge industry. As we evaluate our model we are now at the point where we are outsourcing those things that are not working for our staff and redirecting ourselves towards larger projects that provide us the best ROI. Our team has transformed over the years. We are doing more concierge marketing and PR for our clients and coordinating more conferences and events which ultimately tap my background prior to starting in this business. Its been an interesting ride with many detours along the way. Educating the public as to what we do or better yet… what we can do for you…has been the most challenging but as with anything… you can’t grow without experiencing challenge and change along the way. The rewards in this business are tremendous… with the successful completion of each task… we celebrate. Every day we as students learning our trade and the trade of those we work with. I personally thank you and Ron for all that you have done for me and my business.

Jan Hori, Isle Concierge, LLC

I wanted to include time in my schedule to say thank you for our one-on-one private training. When I looked at the various options available for training I knew immediately that I had to participate in The President’s Club. What I did not know is that it would be mind blowing!!! For two uninterrupted days (we only stopped to go to the little girls room, working right through lunch)  you gave me all that you had to give teaching and sharing with me from A-Z the do’s and don’ts of The Concierge Business.

I had read all of your books and watched the Webinars prior to coming to the Training but I felt something was still missing. When I learned what was included in the President’s Club Training, I knew I couldn’t afford not to take it.

This training isn’t for everyone; however, it is for everyone that is serious about their business and its success.  I looked at this training as an investment in both myself and my company.

The President’s Club afforded me the privilege of learning from the best in the industry not just for two days but ongoing through your mentoring and guidance. You’ve saved me from making costly mistakes early on that many new businesses make.  That alone makes the training invaluable. Your unique way of incorporating the business knowledge with inspiration and guidance confirmed to me that when a person is willing to invest and believe in themselves there is nothing to do but succeed. All of the many things (Press Release, Web-page, one-on-one mentoring with you, International Protocol, how to utilize social media, etc,)  that are a part of the President’s Club makes this training a ” no brainer”. It’s priceless for serious minded individuals.

Thank you again for the foundation you’ve given me. I look forward to not only an endless working relationship, but an everlasting friendship.

Paulette J. Barrett
I’ll Take Care Of It Concierge

I just want to say thank you for all of your books, advise, tips and motivation. If it not had of been for your books, "Going Above and Beyond", and "The Concierge Manual", I would've been lost at my startup last year. I started my concierge six years ago and after a tragic loss in my family, I stopped and just recently started back in June of last year. They motivated me and gave me the courage and skills I needed to offer my clients the First Class service I've dreamed of giving and you are the reason why, next to my great fiance who is my support system and helps with everything! I'd love to do some of your webinars and will soon! Heck, I'd just love to sit down and pick your brain a little, but maybe one day soon I can make that happen! We're still in start up mode, although we've retained some great accounts, we're working hard to further and build a respected and reliable reputation again...so I just want to say thank you so much for just being you and we wish you many blessings to your family and business!

Shemaine A. Fox & Herbert Pickens