Concierge Workshop
April 19-20, 2012(For registration information, please scroll all the way down to the bottom of this page) The virtual meeting room only holds 20 people, so sign up fast!!! Be one of the first 7 people to register and receive TWO hours of private telephone consulting (a $500 value)
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- Learn how to keep your new company alive in these hard economic times!!
- Katharine’s proven techniques will help you get started fast so that you can start earning money!!
- A GREAT refresher course for industry veterans who would like to grow their company to the next level!
- Katharine’s clients rank among the most successful in the concierge industry
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Thank you for an excellent workshop. I had some concerns about a video course — mostly about my own inability to remain focused — but these concerns quickly disappeared. You have such wonderful material and information to share, and I found myself brainstorming new ideas throughout, even as I was learning. Your presentation style is personable and engaging, and I found myself chuckling over a number of your stories, and appreciated the fact that you were able to engage us so easily even though we were often on mute!! Libby Hearne, Webster, NY
First of all, thank you so much for EVERYTHING. As to my thoughts about your workshop, where to begin….hmmm, there is a lot to say. I thought you were excellent at creating a sense of intimacy, which I found truly admirable, especially in my case. I’m assuming the others were more technologically capable, but in my situation I couldn’t manage my technology and was not able to see you, nor vice versa, yet you still conveyed a strong sense of “presence” and I felt quite enveloped by you as if you truly cared about my situation, and me personally. I was equally impressed by your depth, breadth and scope of industry knowledge and your willingness to share all, part of your very nurturing, mentoring and supportive stance. Along with this, the amount of information provided in the “downloads” is extremely generous and much appreciated. A number of your “philosophies” or views on life as it affects the work in the concierge world really made a lot of sense to me, for example your views on failures/resilience and your views on maintaining a balanced mental and physical health. Sunny Marantz Greenberg, Princeton, NJ |
Would you like to meet Katharine in person but can’t afford the expenses of attending a live session in North Carolina? Are you starting a business and need to know how to keep your concierge business alive in these hard economic times? Are you serious about your business?
Well, we have great news! You can now attend Katharine’s acclaimed workshop LIVE without leaving your home or office!
This unique group workshop is a series of five 2-hour workshops conducted online via webcam over the course of 2 days via the internet and your telephone. Visual components may be viewed by your PC or laptop. No special hardware is needed. Just scroll down this page to see the agenda
Join Katharine Giovanni, award-winning author and the world’s leading concierge trainer and consultant, in an information-packed workshop that will teach you everything you need to know about starting your own concierge and/or lifestyle management business.
Katharine has been successfully teaching concierge for over twelve years. In fact, by the end of the workshop you will have a greater focus on where you want to take your business, and a better working knowledge of how to get there! You’ll look like a deer in headlights by the time she’s done!
You’ll get all the information that you need in two jam-packed days so that you can get home and started fast.
Katharine is considered to be one of the founders of the independent concierge industry and is the most sought out concierge trainer and consultant in the world. Come and see why she is considered the best in the business.
Here’s How it Works …
To join the class, you will need access to the internet and a phone line. The class is conducted in high-definition video conferencing format so a webcam is encouraged. Don’t worry if you don’t have a webcam, Katharine will be able to hear you through the telephone link.
Attendees will listen to Katharine over the phone (just like a conference call) while watching her live on the screen. At the same time, you will watch our PowerPoint presentation via a special website. Registrants are provided a telephone number to call, a secure URL, and access to both the audio and online elements of the presentation.
Plus you’ll be able to ask Katharine questions during the workshop.
Here’s the program outline…
Thursday, April 19
10:00 to 12:00 p.m. eastern
THE BASICS and Concierge Niche’s
In this session you will learn …
- Company Name & Logo
- Legal Issues
- How to get Insurance
- Financial needs
- Office set-up requirements
- Letterhead
- Business Cards
- Brochure
- Business Plan
- Database and software
- Website Creation and upkeep
- Concierge Niche’s around the world
12:00 to 1:00 BREAK FOR LUNCH
1:00 to 3:00
Learn how to stay alive in the concierge industry during these tough economic times!
- Fee Setting
- Logistics
- Concierge Niche’s from around the world
- Setting up your Services – a step by step guide on exactly what you should provide, how to set it up and the logistics behind it all.
- Everything you’ve ever wanted to know about Setting your Fees.
- What services are you going to provide?
- The logistics behind each service you provide.
3:00 to 3:30 BREAK
3:30 to 5:30 p.m.
Beyond the Basics and Concierge Logistics
- Logistics – exactly how are you going to do this??
- Setting up your Service Vendors and how to get commissions from them!
- How to set up a “Corporate” Concierge Service
- How to set up an “Lobby” Concierge Service
- Your Staff – who you need, what to look for, where to find them, hiring and training
I enjoyed the class. It had all the information I needed and wanted. It was so informative that there were hardly questions to ask. It boosted my confidence of starting my own concierge company and opened up my eyes to new ventures. I would definitely refer this workshop to business owners or people wanting to start their own business not just in concierge,the tools taught to us can be applied to other kind of businesses. During the workshop you spoke about proposals and biding to companies,and a questions asked was: what if our prospect client ask why they should use my own company? You said we should reply and say because we were professionally trained and are the best in the business. With all due respect Katharine, I would say I was trained and certified by the Steve Jobs of concierge and lifestyle management, Mrs Katharine Giovanni! I hope to train with you more in the future and who knows maybe even work together with you. Once again thank you for the opportunity and it was my pleasure being one of your trainee’s. Lola Coker, Atlanta GA I really enjoyed the workshop and getting to know you. I learned so much from you, and look forward to what awaits me on the journey ahead! I just joined ICLMA and am really excited about getting my concierge business up and running. I hope you have more workshops like this in the future, the webcast workshops are very convenient and still give you the personal feeling even though we are all in different parts of the country. Suann Bidwell, Medford NJ
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Friday, April 20
10:00 to 12:00 p.m. eastern
SALES AND MARKETING
- PR and the Media
- Relationship Marketing
- Your 30 Second Elevator Speech
- Networking
- Sales Tips
SOCIAL MEDIA
- Katharine will not only explain why you have to sell your business through social media, she’ll explain how. Plus you’ll get a tour of the internet as she takes you to sites such as Twitter, LinkedIn and Facebook and shows you how to set it all up!
12:00 to 1:00 BREAK FOR LUNCH
1:00 to 3:00
GOING ABOVE AND BEYOND SERVICE – HOW TO ACT AND THINK LIKE A CONCIERGE / Entrepreneur Skills
- The 12 Keys to Excellence
- Dress for Success
- Communication Skills – written and verbal
- Non verbal communication
- International Protocol
- Working with VIP’s and Celebrities
- Filling the client request – where do you find the information?
- Angry Clients and what to do
- Entrepreneur Skills
3:30 to 4:00 p.m.
- Questions and Closing Comments
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I cannot express thanks enough! Your workshop exceeded all my expectations on so many levels. You have energized the fire within! I am very excited to put into practice what you taught this week. I really appreciate your professionalism and sincere desire to see others succeed. Thank you again! Greg Tillack, Pleasant Grove, UT The seminar was all I thought it would be and more. I was confident I had done my research and would be prepared to launch my concierge business immediately after the seminar. I quickly discovered that I would have to go home and revisit my operation. With the resources and planning laid out at the seminar, I now have a much clearer vision for my company, and the resources and tools, to make it a success. I have some work to do but I am confident I am heading in the right direction. Again, Thanks for being available. Ed Summerlin, Cast Your Care Concierge, Winterville, NC
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I want to take a few minutes to thank you for your time and expertise this past week. You are a rare individual and I am glad I have chosen a career in the Concierge Business…a business that promotes honesty, integrity, professionalism and most of all great character…all of which, you exemplify! The course was fun, informative and filled with great ideas on how to start a Concierge Business. I was impressed with the way in which you drew each of us into the class. Leaving no one out! Our class was such a good one…many diverse people, from all over the country. It just proves to me that the Concierge Business is the up and coming new business and I want to be a part of it. I cherish the opportunity to serve and bring “Sunshine” to the lives of others! Mary Lynne Hughson, Sunshine Concierge, Hardy, VA |
Registration Fees
We accept Visa, Mastercard, American Express, Discover, money orders and bank checks. Our apologies, but we do not accept personal checks.
The Registration Fee Includes …
- 2-day attendance for one person
- One (1) hour follow-up private session with Katharine to help get your questions answered after the seminar. Conducted via email and/or telephone
- E-BOOK: The Concierge Manual 4th Edition by Katharine Giovanni
- E-BOOK: Going Above and Beyond by Katharine Giovanni
- Detailed Agenda
- Multi-Use Contract
- Meeting/Event Planning contract
- Contract Service Vendor Agreement
- Confidentiality and Non-Disclosure Agreement
You also receive…
A certificate of excellence certifying that you have successfully completed the class!
Triangle’s Graduate Logo – Recognized for excellence throughout the industry
Our graduates are proven success stories and rank among the most successful in the concierge industry!
If you purchased the consulting and products individually, they would cost over $4,000!
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Space is limited to 20 people, so hurry and register now!!!
Cancellation Policy
The registration fee is refundable as long as you cancel 2 weeks prior to the event. No refunds after this date. However, since our downloadable e-books and contracts are NOT refundable due to the nature of the products, you will have to pay the full price for these items when you cancel the video conference.
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