A dynamic international speaker/trainer, Katharine Giovanni is a two-time award-winning author, and the world’s leading concierge trainer. Katharine is considered to be one of the founders of the independent concierge industry and is the most sought out concierge consultant and trainer in the world.
Katharine currently offers half and full day sessions as well as keynote presentations.
Going Above and Beyond
In this program, your staff will learn how to take your customer service to a level that goes above and beyond your competition. Industry expert, Katharine Giovanni, will talk about office and client etiquette, how important image is including appearance, manners and how you speak. From the correct way to shake hands to customer service skills, Katharine will show your staff how to think and act like a true five star concierge.
She will also talk about your internal customer service and how you can create a positive corporate culture that will have clients running to your door!
Going Above and Beyond is a full day customer service program that will teach your staff how to act and think like a five star concierge. The program includes role playing and team building exercises.
Please click here to read more about this dynamic program!
POPULAR ADDITIONS TO THIS PROGRAM:
- Mystery shopping of your company
- Customized cover for Katharine’s award-winning book “Going Above and Beyond” and given to all your staff
- Customized chapter included in the book
- Train the Trainer session so your staff can continue the training after Katharine leaves
- One-on-one coaching for select staff after the event
Drawing on over 30 years’ experience in the concierge industry, Katharine provides clear step-by-step information and will teach your staff how to actually BE a five star concierge! Included in this full day program is her popular “Going Above and Beyond” program.
New employees do not walk through the door and instantly have the skills to do their new job. Nor can you expect them to instantly transform themselves into an extraordinary concierge overnight! But with so much competition throughout the world, the fact remains, it’s important to make sure your people always provide the highest level of service.
That’s where Katharine comes in. She trains people to have the core beliefs and values that lead to extraordinary customer service.
You Got This!
Based on her new book “Rainbows and Banana Peels” Katharine will talk about keeping a positive attitude even if your own world is falling apart.
A breast cancer survivor, Katharine talks about how essential perspective is to business AND life. Since only 10% of your success in business and life comes from the outside, your perspective about a situation is critical to its success or failure. YOU decide how this plays out. Katharine will offer tools and tips on how to keep your focus strong so you can get to where you want to be!
Please email us if you are interested in this program
Logistics and Fees
Katharine charges a flat fee plus expenses. Pricing is customized based on your group’s needs and location. Please email us for a customized quote. We need to know what program and topics you are interested in, the size of your group and your location.
Expenses include hotel accommodations, round trip airfare from Raleigh, NC, meals, and ground transportation. Ron will bundle the expenses into your contract so that you only have one flat fee to pay. 50% is due with the contract, and the balance is due one week prior to the event.
AV Requirements – Katharine will bring her own laptop with PowerPoint presentation so she requires an LCD projector with a cable to connect it to her computer, a white screen (in a location where all participants can see it), and wireless microphone if the room is large. Although she doesn’t use a podium as she likes the direct contact with her audience, she does need a small table to place materials. A bottle of water is always appreciated!
Katharine likes to arrive one hour early to set everything up, so she’ll need one of your staff members to greet her and assist
If you wish to hire Katharine to speak to your group, please email us