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The Press Room

 

 

Need an expert? 

Looking to interview a concierge or lifestyle manager for a story you are doing? 

Looking to learn more about the current state of the industry?

Call Katharine.

She's been training concierge since 1998 and knows concierge all over the world.

 

 

Katharine C. Giovanni, CCS

Award winning author, speaker and the world's leading international concierge training expert

Katharine is one of the founders of the concierge industry and is the most sought out concierge expert in the world. She has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including ...

ABC News Nightline
ABC News
CBS News
Time Magazine
Money Magazine
Forbes
The New York Times
The Washington Post
The Los Angeles Times
The Wall Street Journal
Condé Nast
Delta Airlines Sky Radio
WOR Radio
 
Plus she assisted MTV and Good Morning America for pieces on the concierge industry

 

To read articles where Katharine was interviewed, please click here

To schedule an interview with Katharine Giovanni, please contact her at 631-267-4300, or toll free at 888-418-1999, or visit their website at www.triangleconcierge.com

 

Katharine can deliver business and association keynote presentations, as well as breakout sessions, half and full day programs.

She has business clientele from across the country and around the world. They range from start-ups to large, nationally known corporations. They are companies that recognize the value of treating their clients with respect and giving them unparalleled customer service.

Katharine has instructed management and employees at hotels; hospitals and health care centers; real estate management companies; private communities; travel agencies; and national retail chains. She provides cross-training for front desk personnel, doormen, security officers, and phone banks. These businesses have learned the value of taking their customer service to the next level.

Katharine shares her insight and expertise to help you grow your business, maintain customers, and attract new ones.

Interview and Speaking Topics Include....

  • Eroding People Skills - why did it happen and how to change it

  • Five Star Service - Are your employees really going above and beyond?

  • Above and Beyond Service - Learning How To Think and Act Like a Concierge!™

  • Concierge Industry History and Impact

  • Concierge Training and Cross-Training

  • Concierge start-up Consulting

  • Crazy Concierge Stories

Listen to Katharine on ...

 

Blog talk radio

 

http://www.blogtalkradio.com/inezbracy/2010/02/01/living-smart-and-well

Joe Carroccio

http://audio.achieveradio.com/law-of-distraction/Apr-17-2010-at-02-00PM---Law_of_Distraction.mp3

Sky Radio  
Podcast Interview
   

RAVE REVIEWS

"Katharine Giovanni has the compassion, fire, clarity and wit that warms the heart, opens the mind and clears the ears. As much as we have enjoyed Katharine, our listeners voted a big thumbs up." Lucia Monetti-Steele and Cameron Steele, CONTACT Talk Radio, 1150 AM CNN Headline News

"Of all my guests over the past year, you are outstanding through your sincerity and reality. You are an inspiration to us all. Hawk from the Mind, Body & Soul Network

"Katharine Giovanni is a radio favorite among listeners. Katharine is ear candy for listeners." XM Satellite Radio

"Katharine is articulate, personable, was delightful to have on the program." Dr. R. Winn Henderson, host of the internationally syndicated radio talk show Share Your Mission

"Katharine Giovanni's dynamic style, enthusiasm and compassion was the perfect addition to our show. Her compassion and wit literally made our show light up. It was certainly one of the best we've ever done." Craig Wright, WEAA 88.9 FM in Baltimore, MD.

"When you envision a plan to make a difference in the lives of people daily, you want to be at the feet of great wisdom, honesty and integrity. Katharine has been an excellent teacher, mentor and encourager to me in my business start-up several years ago, as well as recently as I was "polished" by finally taking her class. Katharine sets the standards we in the same industry should follow. She becomes kindred spirits with her students, being "candidly real" and passing on life lessons to assist in the measure of success. I have worked with her personally one on one to seek out direction, as well as I am a proud graduate of Triangle. Sharing information to help others become a star in their own right... PRICELESS!"  Earlena Morris, TIME AVE, Bakersfield, CA

"I have just completed the Quick Start program with Katharine Giovanni from Triangle Concierge and it was much, much more than I expected. Katharine is a true professional and incredibly knowledgeable about the concierge industry. She has this intuitive way of directing your ideas to develop a sound business concept that fits your personal desires and goals, furthermore the material provided outlines all that is needed to structure your business.  When I arrived I had a number of scattered ideas and feelings about starting my business, throughout the day Katharine managed to take my ideas and encapsulate concise and exciting options available. As well as providing sound business advice, Katharine also provided genuine support and guidance to help me believe in myself.  The Quick Start Program is a great investment to anyone seeking to start a new business, and or to enhance their current business. The whole experience was inspiring and powerful, it has enriched my professional life and gave me the courage to pursue my passion.  Thank you, Katharine!"  Denise BW Christopher, Just Breathe, A Travel Lifestyle Concierge Company, Calgary, Alberta, Canada

To read more, please click here

 

 
     
 
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