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| The Press Room |
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Triangle Concierge's intensive training programs and services have been put to the test, and they work. Triangle Concierge has been training concierge and errand companies since 1998. We are one of the oldest concierge consulting companies in the U.S. and were actually the first company in the world to completely devote itself to concierge training and informational services. We have thousands of clients from every U.S. State and almost 40 countries around the world.
For more information, please click on any of the following links ...
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| In the News ... |
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Here is a partial list of Katharine's Radio/TV Appearances ...
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Katharine has appeared in dozens of
newspaper articles, magazines, radio and
TV shows around the country including
ABC News Nightline and both
CBS and ABC News
Dozens of radio shows across the country
including
Delta
Airlines Sky Radio and The Joey Reynolds Show on WOR Radio 710 AM in New York (twice)
Dozens of newspapers across the country including the Washington Post, LA Times, the Wall Street Journal,
Forbes, Women’s World Magazine,
The New York Times and Conde
Naste to name a few.
A dynamic
public speaker, Katharine has
been a speaker at seminars and
conferences around the country.
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To schedule an interview with Katharine Giovanni, please contact her at 919-453-2850, or visit their website at
www.triangleconcierge.com
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Live Group Workshops |
 Are you ready to be your own boss, control your schedule, and enjoy owning your own hands-on business in an exciting and fun industry?
Are you ready to own your own affordable business? Take control of your career? Enjoy a flexible schedule? Grow your business as large as you desire?
Or, would you like your staff to ACT like a concierge!
Taught by best-selling author and trainer Katharine Giovanni, these information-packed workshops will teach you everything you need to know to be a concierge!
For more information, please click here
To see all the topics that Katharine teaches, please click here |
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| Customized Workshops for Individuals |
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We also offer individuals our
Triangle Quickstart Program. Triangle's Quickstart is for entrepreneurs who want to accelerate their learning curve, receive in-depth instruction, strategies, and specific tactics on how to become a concierge. When you return from our Triangle Intensive, you will be light-years ahead of your competition!
This incredible training program will allow us to give you personalized attention, help you figure out what to charge and iron out all the details and logistics right there with you so you can go home and get started immediately.
Katharine has been successfully teaching these extraordinary sessions since 1999. It's your own personal seminar completely customized to suit your needs. You choose what topics you need to learn and when you wish to have your personalized session! Just send us three dates and we'll do our best to arrange your session on one of them.
For more information, please click here |
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Corporate Training |
 For established companies looking to create an in-house concierge service to offer to your employees, tenants, employees or guests. Triangle Concierge offers both on and off-site training programs.
The In-House Concierge ProgramTM
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Our Corporate program
that
will help you set up your new concierge
department.
An excellent nuts and bolts session for
the supervisory personnel, executives
and concierge who will be running the
department.
Please
click
here for more information.
Above and Beyond Service - Learning How to ACT like a ConciergeTM
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Our popular program that will
take your company's customer service to the next
level! We'll teach
your staff how to ACT like a
concierge!!! You don't have to be a
concierge in order to learn how to act
like one.
Please
click
here for more information.
We are working longer and harder than ever before PLUS most of us have to balance child care, care for senior parents and errand running (to name a few) at the same time. Today it has become everyone's top priority to maintain a balance between work and home. Can it be done? Sure. Concierge Services is one of the answers. It’s a new work life trend that is sweeping the nation. When you take some of the "to do's" off your employees shoulders, their stress levels go down. When their stress goes down, they will not get sick as often and will be able to better focus on their job ... your insurance premiums will go down, employee retention will go up and absenteeism will go down ... which will increase your bottom line ... causing everyone to win!
So what does it take to retain valuable employees these days? NEW work/Life benefits to both keep your employees happy and give you an edge on your competition - and in today's job market that's the name of the game. Imagine how much more productive your employees will be if they do not have to come in late or leave early to pick-up dry cleaning and prescriptions, wait for the service guys or home repairmen, let out the family dog, and accomplish a host of other necessary and time-consuming evils. Your in-house concierge can run office errands, deliver lunch to employees, relocate employees, make travel plans, and schedule and plan meetings all at the same time. It is a one-stop shop for virtually anything you could possibly think of.
The word "concierge" has been in the hotel industry for decades, and has only recently emerged into the corporate world. Concierge businesses and departments are popping up all over and everyone is trying to tap into the market. It seems that the "one-stop shop" idea is fast becoming the wave of the future. There is a huge demand for these kinds of services because more and more people have less and less time to do the things they need to do without interfering with their personal time, let alone working hours. Taught by best-selling author and trainer Katharine Giovanni, this information-packed workshop will teach you everything you need to know to create your brand new in-house concierge department. By the end of the session, your new staff will know exactly what they have to do and a better working knowledge of how to get there!
IWhether you are a corporation,
association, financial institution or
real estate property Triangle Concierge
can help!
For more information, please click here |
Some
of the companies that we have trained include ... |
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Cammeby’s Management Company, LLC |
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Western University of Health Sciences |
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Westfield, LLC |
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Tennessee Valley Authority |
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Peak Potentials Training |
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The Cliffs Communities |
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Jo-Ann Stores, Inc. |
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Cendant Mortgage Company |
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Sodexho |
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Justice Federal Credit Union |
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St. John's Health System |
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Hall Financial Group |
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JADIS Capital Inc. |
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Coldwater Creek |
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Gladwyne Pharmacy |
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Miami World Travel |
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Charter Oak Federal Credit Union |
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Rowe Furniture Company |
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| Please also read some comments from some of our clients at http://www.triangleconcierge.com/client_comments.htm |
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About our Workshops and Trainers |
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Katharine Giovanni, one of the nation's leading concierge training experts, has been training concierge for 10 years. She is a national speaker who has traveled around the country teaching workshops to groups, individuals and corporations. Katharine’s experience and background as a meeting planner and concierge for Fortune 500 executives provided her with the experience and communication skills necessary to be able to train and speak at every level of business.
Katharine has over 25 years of experience that will guarantee you quality -- unmatched by anyone in the industry.
To read more about Katharine, please visit www.katharinegiovanni.com or www.triangleconcierge.com |
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Katharine C. Giovanni
Author, Speaker, Consultant and International Concierge Training Expert
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Katharine Giovanni,
acclaimed author
and the
world's leading international concierge
training expert, has been
training concierge for over 10 years.
She has traveled around the country
teaching workshops to groups,
individuals, hospitals and corporations.
Katharine
is
one of the founders of the
industry and is the most sought
out concierge expert in the
world.
Katharine has appeared in dozens of
newspaper articles, magazines, radio and
TV shows around the country including
ABC News Nightline,
CBS News, ABC News, Delta
Airlines Sky Radio, WOR Radio,
the Washington Post, LA
Times, the Wall Street Journal,
Forbes, Women’s World Magazine,
The New York Times and Conde
Naste to name a few.
A dynamic
public speaker, Katharine has
been a speaker at seminars and
conferences around the country.
She has been a meeting/event planner and concierge for over 20 years and has set up several successful businesses including Triangle Concierge
and
NewRoad Publishing.
Katharine has trained hundreds of concierge from all over the world.
She is Triangle Concierge's senior trainer and speaker, and is the author of their best-selling book
The Concierge Manual.
She is one of the designers of TriTrax, the world's premier concierge software,
and she
designs and manages Triangle
Concierge's website. Katharine is the Chairman of the Board
and Co-Founder of the International Concierge and Errand Association
(ICEA). She is also the author of the acclaimed inspirational book God, is that you?
Raised in New York City, Katharine has a B.A. from Lake Forest College and currently lives in North Carolina with her husband Ron and two children.
Katharine is a member of the National Speakers Association. |
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History of Triangle Concierge,
by Katharine Giovanni |
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The concierge industry was started about 20 years ago by a handful of pioneers here in the U.S. When we started in 1998, there were about 20 or so concierge around the U.S., today I suspect there are thousands around the world, and the number grows with each passing day.
Concierge services have been available for decades but were historically only found in hotel lobbies. Today, the concierge industry is growing rapidly and concierge are literally popping up all over the world. In fact, companies and individuals are not only starting to use concierges, but many are making them a part of their corporate benefit packages. Concierge are now everywhere from shopping malls to universities, hospitals, churches, associations, small and large companies, country clubs, condominiums, office buildings and yacht clubs to name just a few.
Ron and I opened our first business in 1995. However, as the years went by, we began to realize that we were doing much more concierge-type work than meeting planning. We also learned that the concierge services industry had the potential for taking off and was fast becoming the wave of the future. So after a few modifications, we changed our company name and targeted concierge services. Triangle Concierge was born in the fall of 1998. It was a good fit for us because I had been a concierge and meeting planner for over 10 years in New York. However, as we began Triangle Concierge it soon became apparent that there were no resource materials available on the market to help us get started. |
At the time, there might (and I stress might) have been 20 concierge companies around the U.S. There were no books on the subject, no articles, no courses, no consultants to approach, nothing. Frankly we were unable to locate any helpful information at all. We were on our own. It took us approximately a year to teach ourselves and research how to start a concierge service (truly the ultimate of self-taught) and we were ready to open for business. In those early days, if there was a place to bump our heads, we bumped our heads.
Almost immediately the telephone started to ring. First one call, then ten. People started calling and emailing me from all over the world asking me to spare just a moment of my time to tell them how I started my business, and I told them. I spent hours answering each question as best as I could. Until one day my husband Ron overheard me and asked me what I was doing. When I told him he said, “Why are you doing it for free?”
Good question! Why indeed was I?
So, based on my expertise in meeting planning (where I did as much meeting planning as concierge work), concierge work, and the fact that I had started two successful companies I decided to write a manual on how to start your own concierge business. Just because I learned everything the hard way doesn’t mean that others have to. There was most certainly a huge need for the information because in those early days there was no information at all. Anywhere.
I spent the next few months writing the first edition of The Concierge Manual. Once the book began to sell, the phone calls increased dramatically in a matter of weeks. I received calls and emails from all over the world from people wanting more services and information, asking questions and the like. As a result of all this we realized that we had to make a decision regarding our company’s focus. So, after a long discussion, in 1999 Triangle Concierge, the concierge consultants, was born. We officially turned ourselves into full time concierge consultants and let go of our local concierge business.
Today, we’ve consulted companies (both large and small) and individuals from over 30 countries around the world and every U.S. State. Triangle Concierge was one of the first two companies in the world to do concierge consulting, and more have popped up since we started in 1998. In fact, I've actually trained a few ... although not on purpose.
Ron and I, being the entrepreneurs that we are, have also started several other successful companies including NewRoadPublishing and TriangleInternational, plus I am also one of the co-founders and Chairman of the Board for the International Concierge and Errand Association (ICEA).
The key to our success? A mixture of extraordinary honesty, fairness, respect, trustworthiness, integrity, determination and love. It is the hallmark of all our companies. Persistence, determination, passion, a willingness to change and over-the-top customer service. The true key? Intuition. We listen to its guidance and trust the direction it tells us to go.
The true meaning of prosperity doesn’t mean having as much money as possible. For us, prosperity is having the means to help as many people as possible … and still be more than able to pay the bills. Prosperity means being able to give it away and pass it forward.
Because if you have faith you can do anything! |
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Triangle Products |
.jpg) Our products have been sold to thousands of clients from every US state and over 30 countries including England, Ireland, Australia, France, Holland, Norway, The Netherlands, Germany, New Zealand, Spain, India, Japan, China, Denmark, Brazil, South Africa and across Canada to name a few.
Our products are a proven success story!!!
To view our products, please visit our bookstore
To schedule an interview with Katharine Giovanni, please contact her at 919-453-2850, or you can email her at kgiovanni@triangleconcierge.com |
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I just wanted to take a moment to thank both
of you for a job well done. You’re not just
obviously experts in your field, but you are
also very warm, honest, sincere and humorous
individuals that the students in the
Concierge and Customer Service Training
classes could all relate to, and because of
that there was no hesitation on the
student’s part to openly participate, which
helped make these classes such a success.
The training sharpened our employee’s
current skills and also taught them new and
improved ways of performing their jobs,
which lends itself to better customer
service and which ultimately will aid in
distinguishing our Company from our
competitors. Thanks again for everything.
Kenneth C. Stuke, PHR, Vice President of
Human Resources, Cammeby’s Management
Company, LLC, Fresh Meadows, NY
Katharine, it was a pleasure meeting you at your recent workshop. When my boss asked me to “see what I could find” on the internet relating to concierge programs and training, your website was the first one to pop up. Obviously, I didn’t need to look any further, but not knowing what was out there, I did look. But I always came back to your site. Your workshop was wonderful, informative and fun. Your workshop really does include everything needed for this new venture; the marketing, the vendors, the pricing, you name it, you include it. Thanks again for the wonderful training. It will definitely be put to good use.
Jen Temple, Executive Assistant, Legacy Capital Solutions, LLC. Worcester, MA "Your visit to St. John's Health System was extremely helpful in our committee's preparation for presenting a concierge program proposal to our system leadership. You provided much insight into the concierge industry and brought great knowledge to the table regarding many nuances of developing these services. It provided us with a wonderful opportunity to learn the do's and don'ts without having to experience them firsthand. Your experiences have shed light upon the positive impact it will have on our organization and community. The software program, TriTrax, The Concierge Manual, as well as your reminders and basic set-up guidelines are wonderful tools that will greatly assist in the success of our program. We appreciate the time, commitment and amount of information-sharing you have provided to us during this proposal process. It was a pleasure meeting you - your visit has generated many more ideas and excitement surrounding this venture. Your passion and dedication to the concierge consulting work you do is evident through the detailed training workshop."
St. John’s Health System, Springfield, MO
"We really enjoyed the training course and our time in Raleigh. It was great to meet you
and Ron, and all the people that attended the Triangle Training Workshop. We got a lot out of it, in fact, practically all one needs to know to start up a concierge business."
Tina Valentine ANZIIF (Snr Assoc) CIP, Project Officer, Guild Insurance and Financial Services Limited, Australia
"A concierge program is one of the components that we want to implement in our work-life program. Triangle and Katharine were recommended to us and we asked Katharine to come and visit our University and provide the on-site training. We are very pleased with the results and are following the steps that are recommended. Katharine is a very good trainer and made the training day a fun one."
Sinclair E. Hugh, SPHR, Director Human Resources, Western University of Health Sciences
"Triangle Concierge provided exactly what we needed to get our Concierge Services Department set up. The training contained very user friendly examples of the tools of the trade. The idea of setting up a concierge service sounded easy and quick on the surface, but after attending training we discovered the amount of planning and detail involved in order to do the job right was more complex than we ever imagined. Fortunately we used a professional like Triangle Concierge to help us look out for the pitfalls along the way. The most valuable part of the training has been showing us how to provide this benefit to our people by having the service pay for itself. This is a concept we never really considered. The price we paid for the training is going to pay for itself many times over."
Michael Garrett, Rowe Furniture, Inc.
"All of us at Miami World Travel are grateful for your assistance in creating our Concierge Department. This department will enhance our agency tremendously and create a new source of income; your training session was excellent! It allowed us to focus on the areas that we would like to develop quickly and efficiently. I would highly recommend your training session to anyone thinking of expanding his or her business in this area.”
Miami World Travel
This is just a note of thanks for such a wonderful three day Concierge Workshop. As a novice in the Concierge industry, I had searched the internet for help on getting the business up and running, bought and read a few books, even took an on-line course on the subject, all with little or no tangible help. Finally, it was when I came across your website, ordered and read "The Concierge Manual", that I realized that I was finally on the right path to fulfilling my goal of running a successful Concierge/Errand business. However something was missing, and I could not quite figure what it was, so I put everything on hold and registered for the Workshop. This has indeed turned out to be one of the best decisions I have made in recent years. The workshop has provided the missing link that I have been looking for to get my business running. I consider myself extremely lucky to be one of the fortunate few to attend. There is nothing like learning from the best. Not only are you a master of the subject, you are also an excellent instructor, such that even a slow learner like me came out.
There are many more
comments in our
client
comment section |
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