Would you like to speak (or meet) with Katharine in person?
Katharine is a seasoned concierge and customer service training pro who has trained thousands of people from all over the world. Her sessions are both confidential and customized just for you.
Currently, she offers…
Private one-on-one virtual coaching sessions taught via telephone, SKYPE or GoToMeeting. Choose from a la carte options to monthly packages – to book and/or see our rates please click here
LIVE half and full day private sessions conducted via webcam or in person in Raleigh, NC or at your location
Customized online certificate courses designed exclusively for your group
Katharine also speaks to groups around the world on both motivational and business topics. To find out more, please visit www.KatharineGiovanni.com
To book Katharine to speak at your event, please email us
Thank you Katharine for a superb coaching session earlier this week. It was just what the doctor ordered. You were extremely insightful and inspirational. I highly recommend Katharine Giovanni to any business owner who wants to become more focused and keep their dream alive.
Panell Charlot, YEPA Concierge Service
I picked up Katharine’s book “Going Above and Beyond” and when I got about half-way through I realized that all our associates needed to hear what Katharine has to say first hand. I sent an email asking for details for a speaking engagement. I was very impressed at the speed of the response and thankful that it was something we could work into our budget.
We made the commitment to close our office, paying corporate and concierge staff for the day (and for replacement staff), to allow everyone to attend a one day seminar. We announced to our clients that we were devoting a day to learn how to improve our customer service. We had made a pledge not only to expand our concierge department, but to really strive to “reach the pinnacle of customer service”.
I had high hopes for the presentation and I was not disappointed. Katharine was engaging; she made everyone feel comfortable, but at the same time she challenged us not only to step out of the box, but dare to genuinely excel in the customer service experience. This was not only important for our corporate staff (community managers, staff accountants, community assistants., etc.) but it formed the base for us to re-build our concierge department.
There isn’t a day that goes past that I do not hear, “It is my pleasure” or that I am not saying this myself rather than responding with “thank you”. Katharine’s book is now “standard issue” and required reading.
Kaye Youngren, CEO, COMMUNITY MANAGEMENT, INC., AAMC