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In This Issue
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NEWS from Triangle Concierge
The Coaches Corner
Quote of the
Month
Ron's Rants and
Raves
Feature
Article:
Stress Management - 10 Easy Tips, By Marian Morgan
Calendar of Industry Events
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NEWS from Triangle Concierge ...
LIVE
Concierge Seminar - March 19, 2010
Early bird
deadline extended to March 5!
This program will
completely eliminate the guesswork in
starting up your new service!
"This is great for
people that cannot attend your class in
person. The information was very
insightful and easy to understand."
You gave us the REAL HOW TO that seems to
be missing from a lot of seminars."
"extremely
informative and enjoyable"
"inspiring and informative"
Click here
for more information
and detailed registration information
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The Coaches Corner with Katharine
Giovanni
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A warning for
people who are in
the concierge
industry ....

The concierge industry has been very lucky
so far. We have had very few concierge scams
and other nasty incidents. Mostly because
we're a very young industry, and as such
most people were not aware we even existed.
The good news is that the world has
discovered our industry!
The bad news is that the world has
discovered our industry.
As people become more aware of the concierge
industry and begin to use them,
unfortunately we have an equal number of
people who have decided to run scams to see
if they can make some quick money.
This week I sent out an email to the
industry as I discovered one such scam.
Apparently, this man is not only targeting
U.S. companies, but also companies in the
United Kingdom. I received an email from a
concierge in London who actually spoke to
the gentleman, and when he ignored her
specific questions, she became suspicious.
Another
concierge from France also emailed me.
Apparently a couple of people were arrested
there a few weeks ago. These people would
contact concierge companies
claiming they were
Arabian princes and
asking for high cost services and items and never
paid the bills.
There are dozens
more out there.
So please be careful!
A legitimate client will NOT
ask you for your personal and contact
information. It's the other way around ...
you ask them for their information.
So my advice?
Always trust your
intuition. If you
think something is
wrong, trust the
feeling because
you're probably
right.
Until next time,
Katharine |
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Quote of the Month ... |
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Although your customers
won’t love you if you
give bad service, your
competitors will.
Kate Zabriskie
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Ron's Rants and Raves
with Ron Giovanni |
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Ron is always ranting about something.
Sometimes he rants because something
irritated him, other times he offers a life
or business tip to help people out.
From politics to family life to sensitive
issues, you can bet that Ron will rant about
it. He understands that not everyone will
agree with him! He's not trying to change
opinions, he's just ranting.
Here are Ron’s thoughts for the week …
Hi everyone,
Every once in a
while I sit here and look at the business
websites with all the corporate information,
stock prices and see which company is doing
what. In doing so, I notice things.
For
example, when companies report that they did not hit their
numbers. As I
read the article further, I notice that this
one particular company did not hit a number
that some desk jockey said they should have
hit. The so-called business analysts said
that the company’s profits were not high
enough because they should have hit
say something like 58 cents per share. Since
they only hit 57 cents per share, their
numbers were not good. This report caused
the company’s stock to fall.
Now I am not a
financial guy, and maybe this is way ahead of
my pay grade, but I always believed that
profit is profit. So if a company made 100
million in profit, and not the 101 million
that these desk jockeys say they should have
made, shouldn’t that be what is important
when it comes to what a company’s worth is?
It's still a profitable and stable company.
Why does someone with a desk and a
computer control what a company is
worth? I mean as far as I am
concerned, a lot of the money that flows
through wall street is monopoly money. It's all make believe
money created by computers. It is not
necessarily the reality of what is really
happening.
Even
more incredible are the companies who are
giving out bonuses for failure. There are so
many people out there who really should not be getting
bonuses! Don't get me started on this
topic.
I get a lot of calls
from people wanting to be our investment
managers. I try and refrain from telling
them
that I could use a dart board to
pick stocks and funds I need to be in, and
I could very well come out with a
profit just as well as they can. I say this
because my local newspaper is doing it with
dart board picks and 4 investment people.
Right now the dart board picks are in the middle of the
5 and are showing an 8 per cent profit. Two
investment people are at 9 and 11 per cent,
while the two are 7 and 8 per
cent lost. Although this is absolutely not scientific,
it does help with my point that no one has a
magic wand that can make millions. Listen
if they did, they would do it for themselves
so they wouldn't have to chase business all the time!
So what I am saying is
make sure that you do your due diligence and
not give your money to just anyone. In
fact, you can just go out and buy a dart
board and play the stock game one week and
the funds game the next, and you would probably
come out close to where the professionals
put you ... and it won't cost you a dime
(except for the cost of the dartboard).
Be smart and be wise,
make sure that you do what is right for you
and not what is right for them
Ron
Business idea:
Here's a thought ... some concierge are
adding a "traveling waiter
service" to their existing business as an additional
revenue stream, although it's not an
easy revenue stream if you are running errands
and out and
about for your clients. A Traveling Waiter service
is a service that delivers
food from restaurants that don’t deliver
themselves. Many restaurants are open to being added
to your restaurant vendor list for those
clients who would
like their food delivered instead of picking
it
up themselves. Restaurants take orders
over the phone then contact you to make the
delivery ... and yes you would charge a
delivery fee. Good luck!
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Stress Management - 10 Easy Tips
Stress Management - 10 Easy Tips
By Marian Morgan
Stress management seminars are very popular and always well attended. And why not? An expert stands in front of the room, takes you on visual vacations, lullabies you into relaxation, and teaches you how to think in a calming way. Where is that expert when you need one? While stress management is not rocket science, it is just like any tool -- you ultimately have to pick it up yourself for it to work. If you add just one of these 10 Tips to your daily routine you will notice a change. Or approach it like a salad bar and try different dishes. Just be sure you dig in on a regular basis. 1. Walk If you drive to work, park at the end of the lot. If you take public transportation, get off one stop early. Those extra minutes give you time to transition to and from the office and you will get some exercise. 2. Breath Give yourself at least one scheduled two-minute breathing break every day. Practice breathing deeply and slowly. If you do not have privacy try a bathroom stall and do not take your cell phone with you. 3. Stretch When completing a task or part way through it, stand up and stretch! Reach both arms to the sky. Bend your head from side to side and stretch. Get an office mate to join you. Start a trend and get the whole office to participate. 4. Count You have been given one more thing to do and you feel like exploding. Don't! Count to 10 and remember...that person may be as stressed out as you are. 5. Talk Feeling blue, angry, stressed? Talk about it. Find a safe buddy or best pal to share it with. Go ahead, cry, complain, moan, groan, whatever, and then remember to breathe. You will be in a better position to problem-solve when you get it out of your system. 6. Laugh Shoot endorphins through your body without running a marathon. Allow a good laugh to pulsate throughout your body. 7. Lunch Breaks Leave that desk behind. Do not worry; it will be there when you get back. Clear your mind and you will increase performance. 8. Prioritize Too many bosses, too many assignments, too little time? Get help! Ask your supervisor to help prioritize. No need to go it alone. Check out tips for time management. 9. Take a Time Out Works with kids, right? Quiet time. Listen to relaxing music, walk around the block, read a book, call a friend. 10. Smile Really smile. You are going to get wrinkles anyway... might as well come from smiling than frowning. And research shows a smile can fool your mind into thinking things are not so bad after all. © 2010 Marian Morgan. All Rights Reserved.
About the Auhtor: Marian Morgan is the author of "82 Tips for Thriving in the Workplace" - Tips for Work and Life. To receive a no-fee PDF copy of the complete tips booklet click
82Tips. Marian is a life coach for executives and small business owners. She helps clients develop the habits and mindset that deliver results: more time, more energy, and sanity! Her coaching and workshop clients include individuals, Fortune 500 companies, and nonprofit organizations. For more tools and tips please visit
http://www.marianmorgan.com.
Article Source:
http://EzineArticles.com/?expert=Marian_Morgan.
http://EzineArticles.com/?Stress-Management---10-Easy-Tips&id=3620236
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Calendar of Industry Events
To
see a complete listing of upcoming workshop dates,
please click here |
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March 18-19
The
Concierge Seminar
Click here for more
information and detailed registration information
EARLY BIRD DEADLINE EXTENDED TO MARCH 5 |
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April 23
The Concierge Webinar TM
Click here
for more information
and detailed registration information
CHECK OUT THE NEW PRICING FOR THIS
GREAT PROGRAM!
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Having just completed your two day seminar
in Raleigh, I am so glad I made the choice
to fly from New York to attend. The value of
the personal attention and the unity of the
class, lent to the over all experience.
Every facet of the business was presented in
a concise, and thorough format. There's no
question the concierge business is more than
a philosophy and simply having great
customer service skills alone does not make
for success. The necessity of having the
business acumen of a seasoned professional
such as yourself, teach all aspects of the
business from choosing a name,
to identifying your talents and finding your
niche has proven to be invaluable. I highly
recommend this class to anyone seriously
interested in learning the right way to run
a concierge business from someone who has
literally written the book on it.
Jody Yetti, Moriches, New York
Click here to
read some comments from our clients
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The
Triangle Times is a monthly
newsletter that offers a mix of business and
motivational articles and is sent out to
clients from Triangle Concierge, Triangle
International, NewRoad Publishing, and
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CONTACT US: 3650 Rogers Road, #328,
Wake Forest, NC 27587,
Local
Tel: 631-267-4300;
Toll Free:
888-418-1999;
info@triangleconcierge.com
WEBSITES: www.triangleconcierge.com;
www.katharinegiovanni.com;
www.newroadpublishing.com
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