Home
About Us
Coaching and Consulting
Workshops and Webinars
Bookstore
Our Newsletter
Resource Center
Find A Concierge
Client Testimonials
The Press Room
Legal Disclaimers
Contact Us
 

To subscribe to this monthly newsletter, please click here

The Triangle Times

In This Issue
NEWS from Triangle Concierge
 
The Coaches Corner
 
Quote of the Month
 
Ron's Rants and Raves
 
Feature Article: 

Stress Management - 10 Easy Tips, By Marian Morgan

Calendar of Industry Events
 
March 2010
134th Edition
 

NEWS from Triangle Concierge ...

LIVE Concierge Seminar - March 19, 2010

Early bird deadline extended to March 5! 

This program will completely eliminate the guesswork in starting up your new service!

"This is great for people that cannot attend your class in person.  The information was very insightful and easy to understand."
You gave us the REAL HOW TO that seems to be missing from a lot of seminars."
"extremely informative and enjoyable"
"inspiring and informative"

Click here for more information and detailed registration information


 
The Coaches Corner with Katharine Giovanni  
 

A warning for people who are in the concierge industry ....

The concierge industry has been very lucky so far. We have had very few concierge scams and other nasty incidents. Mostly because we're a very young industry, and as such most people were not aware we even existed.

The good news is that the world has discovered our industry!

The bad news is that the world has discovered our industry.

As people become more aware of the concierge industry and begin to use them, unfortunately we have an equal number of people who have decided to run scams to see if they can make some quick money.

This week I sent out an email to the industry as I discovered one such scam. Apparently, this man is not only targeting U.S. companies, but also companies in the United Kingdom. I received an email from a concierge in London who actually spoke to the gentleman, and when he ignored her specific questions, she became suspicious.

Another concierge from France also emailed me. Apparently a couple of people were arrested there a few weeks ago. These people would contact concierge companies claiming they were Arabian princes and asking for high cost services and items and never paid the bills.

There are dozens more out there.

So please be careful!  A legitimate client will NOT ask you for your personal and contact information. It's the other way around ... you ask them for their information.  

So my advice? 

Always trust your intuition. If you think something is wrong, trust the feeling because you're probably right.

Until next time,

Katharine

 

Quote of the Month ...  

 

Although your customers won’t love you if you give bad service, your competitors will.

Kate Zabriskie
 

 

Ron's Rants and Raves with Ron Giovanni  

 

Ron is always ranting about something. Sometimes he rants  because something irritated him, other times he offers a life or business tip to help people out.

From politics to family life to sensitive issues, you can bet that Ron will rant about it. He understands that not everyone will agree with him!  He's not trying to change opinions, he's just ranting.

Here are Ron’s thoughts for the week …

Hi everyone,

Every once in a while I sit here and look at the business websites with all the corporate information, stock prices and see which company is doing what. In doing so, I notice things.  

For example, when companies report that they did not hit their numbers.  As I read the article further, I notice that this one particular company did not hit a number that some desk jockey said they should have hit.  The so-called business analysts said that the company’s profits were not high enough because they should have hit say something like 58 cents per share. Since they only hit 57 cents per share, their numbers were not good. This report caused the company’s stock to fall.

Now I am not a financial guy, and maybe this is way ahead of my pay grade, but I always believed that profit is profit. So if a company made 100 million in profit, and not the 101 million that these desk jockeys say they should have made, shouldn’t that be what is important when it comes to what a company’s worth is? It's still a profitable and stable company.  Why does someone with a desk and a computer control what a company is worth? I mean as far as I am concerned, a lot of the money that flows through wall street is monopoly money. It's all make believe money created by computers. It is not necessarily the reality of what is really happening. 

Even more incredible are the companies who are giving out bonuses for failure.  There are so many people out there who really should not be getting bonuses!  Don't get me started on this topic.

I get a lot of calls from people wanting to be our investment managers. I try and refrain from telling them that I could use a dart board to pick stocks and funds I need to be in, and I could very well come out with a profit just as well as they can.  I say this because my local newspaper is doing it with dart board picks and 4 investment people.  Right now the dart board picks are in the middle of the 5 and are showing an 8 per cent profit. Two investment people are at 9 and 11 per cent, while the two are 7 and 8 per cent lost.  Although this is absolutely not scientific, it does help with my point that no one has a magic wand that can make millions.  Listen if they did, they would do it for themselves so they wouldn't have to chase business all the time!

So what I am saying is make sure that you do your due diligence and not give your money to just anyone. In fact, you can just go out and buy a dart board and play the stock game one week and the funds game the next, and you would probably come out close to where the professionals put you ... and it won't cost you a dime (except for the cost of the dartboard).

Be smart and be wise, make sure that you do what is right for you and not what is right for them

Ron

Business idea: Here's a thought ... some concierge are adding a "traveling waiter service" to their existing business as an additional revenue stream, although it's not an easy revenue stream if you are running errands and out and about for your clients. A Traveling Waiter service is a service that delivers food from restaurants that don’t deliver themselves. Many restaurants are open to being added to your restaurant vendor list for those clients who would like their food delivered instead of picking it up themselves.  Restaurants take orders over the phone then contact you to make the delivery ... and yes you would charge a delivery fee. Good luck!

 

Feature Article  

Stress Management - 10 Easy Tips

Stress Management - 10 Easy Tips
By Marian Morgan

Stress management seminars are very popular and always well attended. And why not? An expert stands in front of the room, takes you on visual vacations, lullabies you into relaxation, and teaches you how to think in a calming way. Where is that expert when you need one? While stress management is not rocket science, it is just like any tool -- you ultimately have to pick it up yourself for it to work. If you add just one of these 10 Tips to your daily routine you will notice a change. Or approach it like a salad bar and try different dishes. Just be sure you dig in on a regular basis.

1. Walk

If you drive to work, park at the end of the lot. If you take public transportation, get off one stop early. Those extra minutes give you time to transition to and from the office and you will get some exercise.

2. Breath

Give yourself at least one scheduled two-minute breathing break every day. Practice breathing deeply and slowly. If you do not have privacy try a bathroom stall and do not take your cell phone with you.

3. Stretch

When completing a task or part way through it, stand up and stretch! Reach both arms to the sky. Bend your head from side to side and stretch. Get an office mate to join you. Start a trend and get the whole office to participate.

4. Count

You have been given one more thing to do and you feel like exploding. Don't! Count to 10 and remember...that person may be as stressed out as you are.

5. Talk

Feeling blue, angry, stressed? Talk about it. Find a safe buddy or best pal to share it with. Go ahead, cry, complain, moan, groan, whatever, and then remember to breathe. You will be in a better position to problem-solve when you get it out of your system.

6. Laugh

Shoot endorphins through your body without running a marathon. Allow a good laugh to pulsate throughout your body.

7. Lunch Breaks

Leave that desk behind. Do not worry; it will be there when you get back. Clear your mind and you will increase performance.

8. Prioritize

Too many bosses, too many assignments, too little time? Get help! Ask your supervisor to help prioritize. No need to go it alone. Check out tips for time management.

9. Take a Time Out

Works with kids, right? Quiet time. Listen to relaxing music, walk around the block, read a book, call a friend.

10. Smile

Really smile. You are going to get wrinkles anyway... might as well come from smiling than frowning. And research shows a smile can fool your mind into thinking things are not so bad after all.

© 2010 Marian Morgan. All Rights Reserved.

About the Auhtor: Marian Morgan is the author of "82 Tips for Thriving in the Workplace" - Tips for Work and Life. To receive a no-fee PDF copy of the complete tips booklet click 82Tips. Marian is a life coach for executives and small business owners. She helps clients develop the habits and mindset that deliver results: more time, more energy, and sanity! Her coaching and workshop clients include individuals, Fortune 500 companies, and nonprofit organizations. For more tools and tips please visit http://www.marianmorgan.com. Article Source: http://EzineArticles.com/?expert=Marian_Morgan. http://EzineArticles.com/?Stress-Management---10-Easy-Tips&id=3620236

 

Calendar of Industry Events  

To see a complete listing of upcoming workshop dates, please click here

 

 

March 18-19

The Concierge Seminar

Click here for more information and detailed registration information

EARLY BIRD DEADLINE EXTENDED TO MARCH 5

 

 

April 23

The Concierge Webinar TM

Click here for more information and detailed registration information

CHECK OUT THE NEW PRICING FOR THIS GREAT PROGRAM!

 

Having just completed your two day seminar in Raleigh, I am so glad I made the choice to fly from New York to attend. The value of the personal attention and the unity of the class, lent to the over all experience. Every facet of the business was presented in a concise, and thorough format. There's no question the concierge business is more than a philosophy and simply having great customer service skills alone does not make for success. The necessity of having the business acumen of a seasoned professional such as yourself, teach all aspects of the business from choosing a name, to identifying your talents and finding your niche has proven to be invaluable. I highly recommend this class to anyone seriously interested in learning the right way to run a concierge business from someone who has literally written the book on it. Jody Yetti, Moriches, New York

Click here to read some comments from our clients

 

Administrative Details  

The Triangle Times is a monthly newsletter that offers a mix of business and motivational articles and is sent out to clients from Triangle Concierge, Triangle International, NewRoad Publishing, and KatharineGiovanni.com. Please pass this newsletter along to anyone you like. We hope you enjoy it!

This is a 100% Opt-in ezine. You purchased one of our products, or subscribed at one of our websites. This newsletter is sent ONLY to those people who have requested it.

Copyright © 2010 by Triangle Concierge, Inc. All rights reserved. No duplication.

If you would like to subscribe to this newsletter, please click here: http://www.kickstartcart.com/app/join.asp?MerchantID=38298

PRIVACY STATEMENT: We will not distribute your email address to anyone. Period.

CONTACT US:  3650 Rogers Road, #328, Wake Forest, NC 27587, Local Tel: 631-267-4300; Toll Free: 888-418-1999; info@triangleconcierge.com

WEBSITES: www.triangleconcierge.com; www.katharinegiovanni.com; www.newroadpublishing.com