The world’s leading home study concierge program.

Triangle’s Home Study Course contains all the information you need to get your concierge business up and running quickly. This great group of products will accelerate your business growth because it will completely eliminate the guesswork. It’s an incredible content-rich home study program that is ideal for people who need proven training material on a limited budget.

For pricing information, please scroll all the way down to the very bottom of this page.

I have so enjoyed the information that I purchased in the home study package!  I have learned so much!  Each day, I find myself referring to some part of the program while I am putting the finishing touches on my business. Thanks for everything thus far!

Tammie Collins

Taught by Katharine Giovanni, award-winning author and the world’s leading concierge trainer, this system is considered by many to be the best in the industry. Katharine provides clear step-by-step information and will walk you through the process of starting up your business.  Quite simply, our acclaimed system has been proven and works.

Here’s a quick video about starting up a business in today’s economy …

http://www.youtube.com/watch?v=o0pIXwkGwDc

Don’t waste valuable time and money searching the internet trying to find information and the expert guidance that you get with our Home Study Program.  Although there is various information and boards available to help you all over the web, they all offer piece meal information. Triangle gives you the information you need to get you started in developing your business.

Once you place your order, the entire system will automatically download to your computer. The investment in your new business venture will bring your business to the front much quicker and easier. Prepare yourself for the most substantive and practical program on how to start a concierge service in the Industry! With hundreds of packages sold, our customer feedback continues to be spectacular.

I can’t say enough wonderful things about Triangle Concierge. I spent 20 years as an executive assistant in the legal and medical communities and finally decided that if I applied my educational and practical experience to building my own business I would be very successful.  Well, fast forward almost two years and I am extremely happy to state that with Triangle’s incredible resources and a lot of tenacity, I have been able to achieve my dreams of business success.  Your books, seminars and motivation are the main components necessary to succeed in our industry. Initially, I purchased another “concierge how to” book and was, fortunately, given your guide as a gift and I must admit it was one of the best gifts I have received.  I will never be able to thank you enough for assisting me in achieving my dreams.  With your leadership and resources, I know that ExecuStaff will continue to thrive.  Anyone who is thinking of starting/expanding a concierge/virtual assisting business must take the time to study your methods.  You have the proven skill set to put anyone considering joining this industry on the path to success.  Triangle Concierge proves that even in our current economy, our services are not only needed but absolutely necessary and welcome.  Thank you Katharine and Ron for making ExecuStaff the success it is today!!!  You are an undeniable asset to our industry.  Keep up the great work.  We wouldn’t be where we are today without your leadership.

Jacqueline Butler
ExecuStaff Concierge Services, LLC

Here are some of the topics included in this package …

• Setting up your business including your business plan, brochures, websites, business cards, financial and legal information , insurance, start up costs and more.

• You’ll also learn about how to set your fees including how to set your hourly rate, set up your packages and for those of you going into the corporate world, you’ll learn a great math formula that will help you figure out your monthly service rate!

• What services should you provide? Katharine will go over at least 52 of them, and the logistics behind doing it.

• She’ll go over all aspects of targeting the corporate world including business proposal and logistics. Plus you’ll learn all about open a lobby concierge business.

• What are the logistics of actually running this business?  Katharine will show you how.

• Then she moves onto service vendors and how to set up your business referral network.  You’ll learn how to set up your service vendors, where to find them, how to interview them and how to get them to pay you a commission!

• You’ll also learn about how to set up your staff, how to write a business proposal, and how to sell and market your new business. Katharine also gives you a hands-on social media demonstration showing you the major sites you need to be a part of!

• And much more!  From A to Z, Katharine talks about it all. You’ll look like a deer in headlights by the end there is so much information.

• Have questions once you’ve read all the books and watched the webinars?  Need a private consultation?  Not to worry!  For a reasonable additional price, Katharine offers private sessions.
  

Thank you for the time you have saved me and my partner in setting up our business. We purchased your program, amended certain areas to fit our needs and have not looked back. We could not have gotten here as quickly if it weren’t for your products and services. Your book is like the concierge bible to my partner and I. I would recommend it to anyone who doesn’t know where to start. Thanks for the support!

Leah King
Managing Director, It’s About Time, LLC

Products included in our Home Study Course include …

The Concierge Manual by Katharine Giovanni

Be part of a growing industry: concierge and/or lifestyle management.

Industry expert Katharine Giovanni gives you all the tools you need to create a successful concierge, lifestyle management, errand service, or personal assistant company.

In this definitive and popular guide, now in its fourth edition, Giovanni covers the basics of starting a new company—from creating a business plan to handling the day-to-day logistics to developing attention-grabbing marketing materials. PLUS, she packs this valuable resource with sales ideas, marketing tips, sage advice on topics such as insurance, and much more.

The Concierge Manual was everything I could have asked for and more. All of the reviews from the book are dead on. Most book reviews seem like words put together to sell the book. However your book is amazing and the people were right. I want you to know that you have changed the life of my entire family. I know now with your book, tons of hard work and careful planning I can become successful. I must admit I am little scared of the unknown. I have never done anything like this before. I have always worked for someone else. There are several quotes from your book but my favorite is by Elbert Hubbard. It speaks volumes to me. Thank you again for your life changing book and valuable time.

JoJuana Turner
Dallas, TX

Going Above and Beyond

Katharine’s Award Winning Book …winner of the Eric Hoffer Award AND the National Best Books 2010 Awards

According to a 2007 article in the Harvard Business Review entitled “Understanding Customer Experience”, Bain and Company surveyed customers in 362 firms. They found that only 8% of customers described their experience with the company as great. Yet incredibly over 80% of those same companies believed they provide incredible customer service!

Delivering customer service like a Concierge will give you the “edge” you’re looking for in today’s competitive business world. Concierge are known to provide over-the-top customer service. Whether you’re a business owner or an employee, you can offer that level of professionalism to your clientele. Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service. With this book you will learn how to act like a Concierge, discover the keys to customer service excellence, read interviews with top concierge,review body language and non-verbal communication, polish your professional image, refine your communication skills, compare internal versus external customer service and become acquainted with International Protocol

I just want to say thank you for all of your books, advise, tips and motivation. If it not had of been for your books, “Going Above and Beyond”, and “The Concierge Manual”, I would’ve been lost at my start up last year. I started my concierge six years ago and after a tragic loss in my family, I stopped and just recently started back in June of last year. Your books motivated me and gave me the courage and skills I needed to offer my clients the First Class service I’ve dreamed of giving and you are the reason why, next to my great fiance who is my support system and helps with everything! I just want to say thank you so much for just being you and we wish you many blessings to your family and business!

Shemaine A. Fox & Herbert Pickens

We use The Concierge Manual and Triangle’s resources on a regular basis here at LFC inc.  These tools and Katharine and Ron’s advice over the past year helped us successfully launch or corporate concierge division… during a recession!  Last month, we were invited to serve two luxury condominium communities in our area.  This great success followed a year of hard work.  Katharine’s  support was crucial to these gains.  When you purchase products or join a class, you enjoy more than access to Triangle’s expert advice- every time I’ve sent Ron or Katharine a question, they themselves have responded.  We’ve had phone consults and pep talks before meetings.  These resources have been priceless to us, and I feel very calm knowing that as we grow, I can continue to turn to Triangle’s services and products for support.

Julia Dawson, LFC Inc., Marketing Director and Concierge Coordinator
lfcbalance.com

Seven On Demand Webinars

(Each webinar is approximately one hour)

ON DEMAND WEBINAR 1 – Business Basics

Join international concierge training expert Katharine Giovanni as she talks to you about the basics of starting up a concierge business. Learn all about how to set up your business including insurance and legal issues, financial requirements, office set up, software, business cards, brochures, business plans and your website.  If you’ve never started a business before, then you can’t miss this session!!

ON DEMAND WEBINAR 2 – How to set your fees – Part 1

In this webinar, Katharine talks about how to set your fees.  In part 1 you will learn about the different types of concierge businesses, what fee styles are being used the most in the industry, and how to set your hourly rate. This webinar will eliminate the guesswork on how to set your fees.

ON DEMAND WEBINAR 3 - How to set your fees – Part 2

In part 2, Katharine will talk about how to price your corporate and lobby concierge services. She’ll show you a great math forumla you can use to figure out your monthly service rate, and you’ll learn what services you can provide. Plus Katharine will go over the logistics of actually doing them! How are you going to do this?

ON DEMAND WEBINAR 4 - Setting Up Your Service Vendors

Join Katharine as she talks about how to set up your preferred vendor network. Learn who your service vendors are, how to interview them, what to look for and how to get them pay you a commission.

ON DEMAND WEBINAR 5 - Beyond the Basics

Katharine takes you beyond the basics as she talks about setting up your staff. She’ll also discuss how to target the corporate and lobby concierge world as well as how to write your business proposal. If you have plans on going into the corporate world, you can’t miss this one!

ON DEMAND WEBINAR 6 – Sales and Marketing Basics

Join Katharine as she talks about how to sell and market your new concierge business.  This is the perfect session for people who have never owned their own business before. She’ll also deliver concierge specific tips on selling your new service.  Plus, she’ll give you some social media tips and you’ll actually visit some of the sites that you need to be a part of!

ON DEMAND WEBINAR 7 - Social Media

Join Katharine as she gives you a social media tour and takes you to Facebook, Twitter and LinkedIn. She’ll teach you all about it and will give you valuable tips and explain why you absolutely have to sell and market your business via social media!!!

Want to see a sample?  Just click on one of the two links below …

Triangle Concierge’s professional concierge training program is invaluable. Katharine guided me, giving me direct information and advises about running this business. She is experienced, patient, quick and always so helpful. The concierge packages; the Tritrax software and the books (I love them all), they are a wealth of information and definitely “the key” to get started. I am targeting to have my business up and running by Oct.  THANK YOU AGAIN and we definitely keep in touch!

Clarissa
Goh, Prestige Concierge Pte. Ltd., Singapore

Katharine, I want to take this opportunity to say “Thank You”. The training program that you provided is invaluable. It is so comprehensive that I didn’t need the one on one phone call with you for additional information or clarification. Your training program has given me the confidence and knowledge that I needed to run a successful concierge business. I actually attended two training seminars conducted by other people prior to ordering your training program. They made me order your training program because their training was just a waste of my time and money. I will have my business up and running by mid-March. I can’t thank you enough for the training that you provided. Words cannot express my sincere appreciation and gratitude. Thanks so much!

Val Reynolds
Colossal Concierge and Personal Assistant Services

Thank you very much for the awesome books, seminars, contracts, articles etc. This program has been worth every cent! Your book will never be the same again, I made notes on every page ranging from ****, !!!!!, NB!!, and new ideas. You have saved me so much time through answering and explaining numerous questions and concerns that I had by means of the material.

Willem Lombard, South Africa

Plus, you’ll receive Triangle’s 4 Concierge Contracts!

Multi-Use Contract

A great contract designed for lobby concierge, corporate concierge and individual concierge companies … three contracts all in one!

Service Vendor Agreement

A must-have if you plan on outsourcing services to your local vendors.

Meeting/Planning Contract

If you plan on adding meeting and event planning to your list of services, then this contract is vital. Never plan an event for someone without a contract.

Non-Disclosure Agreement

If you are planning to disclose confidential or proprietary information about your company to another person and/or company, then this agreement is for you. This is a form of Confidentiality Agreement to be used when one company is planning on disclosing confidential or proprietary information to another party in connection with a possible transaction. The document is in Microsoft Word format.

So to summarize, our Home Study Program includes …

• The Concierge Manual by Katharine Giovanni
• Going Above and Beyond – Katharine’s Award Winning Book …winner of the Eric Hoffer Award AND the National Best Books 2010 Awards
• ON DEMAND WEBINAR 1 – Business Basics
• ON DEMAND WEBINAR 2 – How to set your fees – Part 1
• ON DEMAND WEBINAR 3 – How to set your fees – Part 2
• ON DEMAND WEBINAR 4 – Setting Up Your Service Vendors
• ON DEMAND WEBINAR 5 – Beyond the Basics
• ON DEMAND WEBINAR 6 – Sales and Marketing Basics
• ON DEMAND WEBINAR 7 – Social Media
• Multi-Use Contract
• Service Vendor Agreement
• Meeting/Planning Contract
• Non-Disclosure Agreement

To get Triangle’s “Grad” logo, here’s what you need to do …

1. Listen to all the tapes and read all the books
2. Talk to Katharine personally in a one-hour consultation. It’s Triangle’s company policy that we can’t give you the logo until Katharine speaks with you personally.

The cost is $125 additional (one-hour consults are normally $250). Once you purchase the home study program, just shoot us an email and we’ll send you a link for the consult.

If you are interested in upgrading to a private session and/or the President’s Club, you may do so within 6 months of purchasing the home study program. Please contact Mindy Crenshaw to book a session with Katharine.