Award-Winning Finalist in the National Best Books 2010 Awards

Award Winning First Runner Up — The 2010 Eric Hoffer Book Award

Cover Price: $17.95

Triangle Price: $15.95
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E-book available at $12.95, click here

According to a 2007 article in the Harvard Business Review entitled “Understanding Customer Experience”, Bain and Company surveyed customers in 362 firms. They found that only 8% of customers described their experience with the company as great. Yet incredibly over 80% of those same companies believed they provide incredible customer service!

Delivering customer service like a Concierge will give you the “edge” you’re looking for in today’s competitive business world.

Concierge are known to provide over-the-top customer service. Whether you’re a business owner or an employee, you can offer that level of professionalism to your clientele. Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service. With this book you will …

• Learn how to act like a Concierge!
• Discover the keys to customer service excellence
• Read interviews with top Concierge
• Review body language and non-verbal communication
• Polish your professional image
• Refine your communication skills
• Compare internal versus external customer service
• Become acquainted with International Protocol

Going Above and Beyond

by Katharine Giovanni

Cover Price: $17.95
Triangle Price: $15.95

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