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Click here to read some success stories from
a few Triangle Clients |
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Browse testimonials and feedback
from hundreds of our clients ... |
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Today I
completed your two day training for new
concierge entrepreneurs. Two months ago I
ordered your book The Concierge Manual
and found it exceptionally helpful. Still
there was something missing for me and I
could not seem to get the ball rolling here
with my new business. As the deadline for
the workshop approached, I could not afford
to attend, and yet I could not afford NOT to
attend. Well, my leap was definitely a good
one. It was everything I expected and more.
I got the broader vision I was looking for,
the real life wisdom I needed to hear, and
the encouragement to send my heart soaring
with the energy to bring me along on this
road to success. Thank you.
Lillian
Threlkeld, Camden, SC
I have to
admit I was originally somewhat skeptical
about taking the Master’s Program because it
is a self-paced reading and audio course –
but enrolling turned out to be the best
business decision I made in the progress of
Apple Bus Concierge. The program is built
for busy people – I just downloaded all the
c.d.’s and played them on my IPOD whenever I
took my walks in the evenings. The best part
about the disks is the ability to replay
any section so you don’t miss anything.
Talking with Katharine left me feeling more
excited and motivated than I have ever been!
She definitely lit a fire under me. I am a
proud Master’s Program graduate and I
recommend it to anyone who is ready to take
that first or next step in building their
concierge empire. Thank you again, Ron and
Katharine!
Mayumi Kimura,
Apple Bus
Concierge
When you envision a plan to make a
difference in the lives of people daily, you
want to be at the feet of great wisdom,
honesty and integrity. Katharine has been an
excellent teacher, mentor and encourager to
me in my business start-up several years ago
as well as recently as I was "polished" by
finally taking her class. Katharine sets the
standards we in the same industry should
follow. She becomes kindred spirits with her
students, being "candidly real" and passing
on life lessons to assist in the measure of
success. I have worked with her personally
one on one to seek out direction, as well as
I am a proud graduate of Triangle. Sharing
information to help others become a star in
their own right... PRICELESS!"
Earlena Morris, TIME AVE, Bakersfield, CA
The webinar you conducted was fantastic!
This is great for people that cannot attend
your class in person. The information was
very insightful and easy to understand. I
have been wanting to start a concierge
service for a while but did not know how to
do it. You gave me a plan that I can
implement today. Thanks to you, my dream is
manifesting right before my eyes. God
Bless You and Ron.
Renee Harp, Luxury
Lifestyle Managers, LLC, Detroit, Michigan
I found the webinar very
informative. There were many aspects of the
concierge industry covered that I had not
considered or known. The knowledge has
already proven to be invaluable. I can’t
wait to implement some of the new ideas you
have given me! Thank you for the time and
attention you gave.
Lisa Petree,
BST Concierge, Powell, TN
Thank you
for the wonderful 2-day Webinar training. It
was not only a wonderful resource for those
of us who cannot travel at this time, but
very professional and enlightening. I
received a wealth of information and with
the on-going support, I will have this work
in progress up and running in no time. I am
so excited to be a part of this growing
industry. Thank you again and I look forward
to building my business with such a seasoned
professional.
Janiele
Huffer, Thurmont, MD
Thanks again Katharine for the informative
webinar last week. We are very excited to
get our new business up and running and your
help has made that process much easier. We
look forward to speaking with you further
once we get better positioned in to our new
business.
Cindy
Allison, Newmarket, Ontario, Canada
Your class has been a long time coming for
me. If I could afford the class I could not
afford the travel, or if I could afford the
travel, I could not afford the class. It
just was a financial challenge finally made
possible by my oldest daughter-much
appreciated in these times. I began my
business in 2006 while I was working,
however since I have been laid off in 2007
and as I have looked for "jobs" but my
husband reminded me that I had a dream. I
thank you for reconnecting me to my dream
this week, as I had been discouraged that I
was not getting "hired" and again, my
husband said that maybe that was God's way
of telling me that I don't need a "job".
These past two days during the webinar I
have refocused
on making the dream work. YES
I
CAN! Even though I have sought your
guidance in the past, I can see clearly why
this investment in your webinar class was
invaluable. Thank you for all of your time
and your assistance in encouraging me to
think "out of the box". I have 30yrs of
Customer Service! There's nothing standing
in my way now but me. God
bless you.
Earlena "Cookie" Morris,
TIME
AVE., Bakersfield, CA
Marie and I enjoyed the
seminar a lot. It has been a pleasure
meeting you. It feels good to have been
trained by the best in the industry. The
seminar has exceeded our expectations. It
was well organized, covered a lot of
information but at the same time fun and not
overwhelming. We cannot wait to apply all
the techniques we have learned at the
seminar. In a few words it was WOW!!!
Erik
Stottrup, Personal Assistant Team, Raleigh,
NC
Just wanted to drop you a short note to say
"Thanks for a job WELL done!" Having not
been to a seminar such as this, I really did
not know what to expect. Well, I walked away
with an abundant wealth of new knowledge,
practical business tips, a NAME for my
business, future contacts and contracts, and
probably most important of all, a REAL sense
of community and the need for such services
that are in demand with the public. Thank
you so much for sharing your expertise and
giving so freely of yourself and your many
years of experience. Also, thank you so
much for getting back so quickly with the
Graduate Logo. I think it will definitely
add a touch of credibility to my business.
Again, Thank You so much for the inspiration
and providing all of us that attended the
tools necessary to do what we were meant to
do!
Barry Kublin, The Silver Group, Somerset, MA
Thoroughly
enjoyed your workshop and the group of
people involved. The staff at the Club were
truly amazing. What a wonderful bunch.
It was well worth the trip from Toronto.
Lots of information to present and cover but
the nice thing about a group workshop is the
learning from each other. Everyone has
something to bring to the table. You did a
great job of keeping it interesting and
keeping it moving. I now have a better
understanding of what I need to do next and
have been doing so since my return from
Raleigh. Thanks again and I'm sure we'll be
in touch.
Diane
Goldsmith, Mississauga, Ontario, Canada
As we are young entrepreneurs in this
industry, we give thanks to you and Triangle
Concierge for leadership and guidance
through these difficult times. We were
blessed for having attended the November
2008 Triangle Concierge Masters Academy
Program. We met classmates with the same
positive entrepreneurial fervor and desires.
The class was interactive, informative and
necessary for our premier company to
continue building on a foundation that has
been studied and proven by leading pioneers
in this industry such as yourself.
Celester Gray, III,
The GentleMan Concierge Services,
www.gentlemanconcierge.com
Thank-you,
Katharine, the seminar was incredible. Your
presentation is entirely credible, easy to
follow and time extremely well-spent.
Ellen Pfeiffer, San Antonio, TX
Many
thanks yesterday for a great seminar. I
found it to be very informative and fun and
the food, of course, was tremendous. It's
obvious you put a lot of thought and
dedication into the seminar, and for that, I
am very grateful.
Molly Leavitt,
Raleigh, NC
Thank
you for all the information you gave us. It
was a fantastic workshop, and my Boss was
eager
to hear my report on Sunday.
Karen Bell, Hollywood, FL
I have
now read the manual and listened to all the
tapes. I took 2 days away from the office
and I listened to all the tapes as if I was
on a 2 day course! I broke for lunch and
overnight at the appropriate places on the
tapes. It was a great 2 days. I learned so
much. I enjoyed the fact that the other
students on the course asked questions it
added to the experience. Ron and you have
voices that are very easy to listen to and
at the same time motivational. I really was
disappointed when I ran out of tapes!! I
have written copious notes which I have yet
to go through again slowly so that I can
digest more info into my brain!!!
Thank you!!
Helen Holland, Cartagena, Spain
Hello. I wanted to take
this time to personally thank you for
writing such an amazing
Concierge
reference book. My brother, Joseph
Cummins, was in contact with you back in
2006, and you were able to provide him with
some great insight and inspiration to help
him start his own concierge business. In
2008, I joined the company, and together,
Joe and I have given
Helping Hand
Concierge, LLC a wonderful
face-lift.. We have updated our marketing
tools, plus website which has been an
exciting journey. Thank you again for your
inspiration and guidance...
Laura M.
Cummins, Personal and Corporate Concierge
Specialist, Helping Hand Concierge, LLC.
It
was truly a pleasure to meet you and attend
your workshop; what an awesome event! The
location and presentation was very
impressive and well worth every penny. You
will most definitely be hearing from me very
soon as i am very excited to move forward
with my business.
Sandra Younger,
Atlanta, GA
I can't say enough wonderful things
about Triangle Concierge. I spent 20 years
as an executive assistant in the legal and
medical communities and finally decided that
if I applied my educational and practical
experience to building my own business I
would be very successful. Well, fast
forward almost two years and I am extremely
happy to state that with
Triangle's incredible resources and a lot of
tenacity, I have been able to achieve my
dreams of business success. Your books,
seminars and motivation are the main
components necessary to succeed in our
industry. Initially, I purchased another
"concierge how to" book and was,
fortunately, given your guide as a gift and
I must admit it was one of the best gifts I
have received. I will never be able to
thank you enough for assisting me in
achieving my dreams. With your leadership
and resources, I know that ExecuStaff will
continue to thrive.
Anyone
who is thinking of starting/expanding a
concierge/virtual assisting business must
take the time to study your methods.
You have the proven skill set to put anyone
considering joining this industry on the
path to success. Triangle Concierge proves
that even in our current economy, our
services are not only needed but absolutely
necessary and welcome. Thank you Katherine and
Ron for making ExecuStaff the success it is
today!!! You are an undeniable asset to our
industry. Keep up the
great
work. We wouldn't be where we are
today without your leadership.
Jacqueline Butler, ExecuStaff Concierge
Services, LLC.
www.execustaffconcierge.net
Just a short note to tell you how much I
enjoyed reading your book "The
Concierge Manual".
I am on vacation in Ellicottville N.Y. and I
started to read your book on Sunday evening.
I completed your book, front to back in only
two days. Katharine, your book is by far the
only book that I have read cover to cover
with the exception of the Bible. Your style
of writing made me feel like you were in the
room talking to me. I am now in the process
of reading your book again so that I can
implement your advice and techniques into my
business plan.
Scott A Davis, 3Sixoh!
It
was an absolute pleasure meeting you. Your knowledge and guidance has
opened my eyes to the concierge industry.
Your training was a wealth of knowledge and
I am glad to have been able to participate.
You are a true industry leader and I plan
to take the information I learned from your
class to take me to the next level in my
current position. After your class, I
updated my job description and saw my full
potential as an Executive Assistant/
Personal Assistant/Corporate Concierge/ soon
to be office manager. I will wear many hats
in this company but I am up for the
challenge. I submitted this to my
supervisor as an update to my review and I
hope they will also see my true potential.
Thank you again for the wonderful class.
Let’s keep in touch.
Christina
Honda
It
was a pleasure meeting both you and Ron
this past week. Your seminar was very
informative and you delivered the
information in such a warm, friendly,
and non-intimidating way, that you
actually gave me the courage to move
forward. Thanks for having confidence
in me! I look forward to speaking
to you in the near future.
Anne Mastropierro, Chores Galore and More
It
was certainly a pleasure meeting you.
Initially, I arrived at your seminar with an
open mind. I knew I had the skills,
although I was unsure about the niche I
wanted to pursue in the concierge business.
After your seminar, I came up with so many
new ideas! Thank you for your invaluable
wisdom, professionalism and genuine
kindness. I look forward to meeting you
again in the future.
Nadine Perlin, CEO &
Founder, The Perlin Group
I haven't told you guys the
wonderful service you guys are
providing. What I must say is that you
have ignited a serious flame and what
was the Williams group is now the
WorldWide WIlliams Agency! You are truly
amazing.
Melvin
Williams, The WorldWide Williams Agency, Las
Vegas, NV
Wow it
has only been a week and the list of
changes resulting from this amazing
workshop is getting longer by the day.
Small changes like "It has been my
pleasure to work with you" instead of
the standard "You are welcome" to larger
changes like contacting medium sized
businesses here in the Scottsdale
Airpark to talk about Lobby Concierge
Services, Corporate Concierge Services
or a combination thereof! So thank you
so much for offering this training - it
has been a blessing!
Karin Johnson, Peak Concierge Services, LLC
- Call the Peak. Call it Done!
It was
the best two-day seminar I have EVER
attended, bar none. You are an
excellent teacher and mentor. Looking
back on the discovery of your company
online, and then attending the training,
it was like finding an Oasis in the
desert after wandering through the
desert too long.
Susan
Clack, Santa Maria, CA
I can’t
remember when I had so much fun in a
business conference, meeting or a class!
Your warm and sincere personality makes
you the perfect person to conduct the
type of workshop you’ve developed. I
loved your class, I loved your laid back
method of teaching. You’re a natural,
I’m sure you know that. Thank you for
your kind words, I’ll keep in touch.
Coco
Giancana, Las Vegas, NV
It was a pleasure meeting you! I am so
excited about all the information and
connections I made. The training really
helped to fill the gaps about the
business that I was running up against.
Thank you so much!
Audrey L. Johnson,
AudreylynnJo, A Style of Living,
Washington, DC
I arrived home
exhausted
on Saturday night. What an exhilarating
experience. Thank you so much for such
an informative workshop. You have
provided myself, Michael and our
partners with the tools necessary to
ensure success in our venture. September
in Tampa will serve to strengthen our
foundation and arm us with even more
in-depth tools in this embryonic
industry. By the way the
"Grandmother" of the concierge industry
definitely doesn't cut it. Neither does
doyen or even matriarch. No there is
only one word that does you justice.
Katharine Giovanni - the
Queen
of the concierge industry!!!
Chris
Reid
I enjoyed the workshop, it was very
interesting, and I was very happy I
decided to come. Also it was great to
meet you and all participants. Thank you
so much for your energy and your warm
attitude. Thanks to you I'm coming back
with an extraordinary positive feeling!!
Valerie Vallet,
Paris, France
I'm so pumped after your class
and wanted to thank you for the
onslaught of information you provided.
It was overwhelming when looking at the
volume; however, priceless when
considering the mistakes I can now
avoid if I hadn't taken the seminar.
Your instruction and attention to detail
was phenomenal and second to none. I
look forward to a successful and
enduring relationship with you and other
Concierge Business owners throughout the
globe! Again, thanks so much for the
opportunity to connect with others of
the same mind set, and for the priceless
information that will be a godsend as I
began this new phase of my life.
Donald Thomas,
Growth1 Concierge, Focused Lifestyle
Solutions, Foster City, CA
Thank you for everything that you have
helped us accomplish to date. Without
your direction and leadership we would
not be where are today!
William Accomando,
Empire Concierge, Phoenix, AZ
I would like to first thank you for your
warm hospitality for the entire duration
of the workshop. Great location, great
food and great conversations. The
workshop was to the point and very
informative. The templates are well
worth the investment. Above all, the one
on one classroom experience was
priceless. I would definitely recommend
the Triangle Concierge workshop to
anyone looking to learn about the
concierge industry. THANK YOU!
Dee
Chopra, SMILES ERRAND RUNNERS LLC
(Kingwood,Tx)
I have never thought I could possibly
retain that much information in my life.
Thanks for putting up with me. You
Rock!!!
Adam R. Frohlick, Empire
Concierge, LLC
Emily and I would
like to say a very big thank you for being
such a great host and for providing all the information.
We enjoyed the program so much that all we
have done today is is talk about what comes
next. It is one of the greatest things that
has happened to us. We appreciate you and
Ron so much. Thanks once again.
Ebenezer Asante,
BestCare Home Care, Inc.
I just wanted to take a moment to thank both
of you for a job well done. You’re not just
obviously experts in your field, but you are
also very warm, honest, sincere and humorous
individuals that the students in the
Concierge and Customer Service Training
classes could all relate to and because of
that there was no hesitation on the
student’s part to openly participate, which
helped make these classes such a success.
The training sharpened our employee’s
current skills and also taught them new and
improved ways of performing their jobs,
which lends itself to better customer
service and which ultimately will aid in
distinguishing our Company from our
competitors. Thanks again for everything.
Kenneth C. Stuke, PHR, Vice President of
Human Resources, Cammeby’s Management
Company, LLC, Fresh Meadows, NY
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Thanks again for your help, with all the tools and materials that I bought from you were really a great help for me. The contracts and the CD's, especially the Concierge Manual gave me the direction to fully run my business. With all the mistakes and failure that I did for more than a year, your tools and materials really makes our effort becomes a reality. Your manual has given me so much inspiration and courage not to give up. Your such a blessing to me and to all the members of ICEA. |
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Loida Valete, Your Precious Lifestyle, Mississauga, Canada
First of all, Susan and I both want to extend our appreciation for the opportunity to attend your workshop on starting a Concierge business. The topics presented were valuable in creating a sound foundation from which to go forward. The Concierge Training Workbook is a resource that will continue to assist us in providing a pathway over which "Nextasea, Inc. Concierge and Personal Shopper Services" will proceed with confidence. As our group emphasized during our course last week, we wish to extend out thanks to Ron as well for his work in organizing the workshop and ordering such wonderful food to keep ourselves energized! Also, it was a perfect example of the "customer service" you are encouraging us to provide "...meet and exceed your customers expectations!"
Linda M. Brookes, Nextasea, Inc., Scarborough, ME
With one month behind my Triangle Workshop experience, I thought a brief update might be appropriate. Though I had done some homework concerning the errand/concierge field prior to attending your workshop, I had no idea what was ahead of me until that participation. The depth and breath of the learning from that experience was more than expected and for that I thank you. Your knowledge, experience, insight and the "positive approach to life" can only be understood and appreciated by participating in the workshop. For a solid month now, I have referred almost daily to the workshop workbook, the several handouts, your book and my copious notes and still feel like I have so much to learn and prepare for before my first client says "thanks for the superior service!"
Dick Hendricks, Palatine, IL
I would like for everyone to know how much I enjoyed the Triangle Concierge Workshop!! Katherine
and Ron, thank you for this wonderful experience. The training that we received was priceless. You all put your hearts in what you do which makes it so valuable to others. Thank you for contributing to my success!! Concierges’ having you all as classmates was awesome! I have never met such a large group of nice and polite people like you. You all are wonderful people and made this experience for me memorable. Just imagine if everyone you came in contact with was just as nice and polite as the people you met at this workshop. It would be a beautiful thing!! Sharing your ideas, advices, opinions, and experiences is very well appreciated. I would also like to thank you for contributing to my success!! This experience was absolutely
PHENOMENAL!!
Shon Gardner, Elite Concierge, Huntersville, NC
The conference this weekend was one of the best things I've done for myself in a very, very long time. Thank you so much! I can't wait to have the opportunity to put your teachings into practice! Thank you again. You are an inspiration!
Beth Koscinski, Clinton, CT
I had a really awesome time at the two-day training session. It was great to be around others who are trying to accomplish similar things. Thanks again for a fun and very informative two- days.
Sherri Boxer,
Odds
&
Errands Concierge Services, East Rutherford, NJ
It was an honor to receive the Triangle Concierge Graduate logo. Your Workshop offered a wealth of information and knowledge you cannot find in this industry.
I just wanted to thank you for all I learned. Also, I feel your open and humble nature allowed me to feel very comfortable to ask questions without hesitation.
Suzanne Ortega, Kissimmee, FL
The Triangle Workshop was time and money well spent, I truly benefited from being there in person with you and the group. The three days helped confirm for me what I felt I already knew ... the concierge business is the best place to be!
Ronna McFadden, Winter Park, FL
I thank you so much for being my well of knowledge! Your workshop was my foundation of resources. The information that I received at your workshop was priceless. Your years of experience have and will continue to contribute to the growth and success of my company Timeless Solutions, LLC. Triangle Concierge Workshop educated me in the Concierge Industry and equipped me with the confidence to fill a need, while giving every client a customer service that stands apart from all others. The Concierge Manual has become that Bible for my company.
Kenya Y. Brown, Timeless Solutions LLC., San Antonio, Texas
The material you give is extremely helpful and your seminar was interesting, fun, and insightful. You and your husband really have a good entrepreneur sense. I was reading your comment section and looked up some of the people's websites. Amazing! They are all unique, different, and all came from the inspiration of you. I really enjoyed the seminar. From the information to the food, it was a pleasant experience. Keep up the good work. You are good at what you do!
April L. Goff, Southgate, MI
Thank you so much for all of the wonderful insight and direction that you provided during the May workshop. Learning in a small group was so helpful and I felt really motivated to get started, even after the first day with you! The people that I met during this class made the whole experience complete. We will be a great support network for one another as we all venture out and become successful business owners! I cannot thank you enough for giving me the courage and knowledge to make it happen.
Lisa Iddon, Settlers, Atlanta, GA
I just wanted to thank you for a wonderfully blessed three days! I met the most wonderfully diverse group of people from all over the country and it was such an awesome experience. Meeting you
and Ron was even more of blessing because
you want us to succeed. You have
provided me with not just the tools but the
mindset needed in order to go into this
business. So Thank You!
Tania Jean-Pierre, Right on Time Concierge Services
This training is really far above of what you could expect. There was incredible energy during the whole week and I can still feel it. Of course we got practical details on how to set everything up and advice on what to do and not to do. The dimension of the workshop was also so human, there was such a good mood in the group. We did not only learn the most important things, we also met friends... And it was funny! It's a bit difficult for me to translate exactly how I feel, but in just one word it was GREAT ... I assume you hear it after every session but it's the most obvious thing that comes to me when I think about it. Thank you so much for everything Katharine!!!
Fania Mamoni,
Boise Brenier, Nord, FRANCE
I wanted to let you know how much I enjoyed the workshop! I have been wanting to start a business offering personal assistance/concierge services for a long time. I was a little hesitant about spending the money and attending the workshop but I can honestly say it is one of the best decisions I have ever made. I went from "Where do I begin and can I make it work?" to "I can't wait to get home and get started!".
Mary Rickaby, Oakboro, NC
I have just completed the Quick Start program with Katharine Giovanni from Triangle Concierge and it was much, much more than I expected. Katharine is a true professional and incredibly knowledgeable about the concierge industry. She has this intuitive way of directing your ideas to develop a sound business concept that fits your personal desires and goals, furthermore the material provided outlines all that is needed to structure your business. When I arrived I had a number of scattered ideas and feelings about starting my business, throughout the day Katharine managed to take my ideas and encapsulate concise and exciting options available. As well as providing sound business advice, Katharine also provided genuine support and guidance to help me believe in myself. The Quick Start Program is a great investment to anyone seeking to start a new business, and or to enhance their current business. The whole experience was inspiring and powerful, it has enriched my professional life and gave me the courage to pursue my passion. Thank you, Katharine!
Denise BW Christopher, Just Breathe, A Travel Lifestyle Concierge Company, Calgary, Alberta, Canada
I could not even let one day go by without telling you what an amazing experience the last three days were for me. I would consider it life changing. I am very excited! I must say, I am going to be a bit sad tomorrow not to see you and the “miracle whip gang”! Never have I attended a conference where I couldn’t wait for the next day or I wish the day was not over. Truly incredible! Thank you, thank you, thank you!
Michelle Hemmings, Virginia Beach, VA
For anyone starting a lifestyle management company, the Triangle Concierge Masters Academy is an indispensable tool. By the end of day one, my mind was swarming with ideas and I had to control the urge to head home immediately and get to work! Thank you for your patience and thank you for sharing your knowledge.
Nona Jones, President & CEO, LMS, www.lifemanagementsolutions.org
I want to extend to you my sincere gratitude for the concierge workshop. Your event was the tipping point for me in the launch of BayRunner - Concierge & Errand Services. The primary reason I attended your workshop was to determine whether this business model would be a sustainable one with potential for growth...and after the first day I had my answer - yes! As a result, I'm confidently moving forward with the operation of my Concierge business. I was also pleased to see others in the same position as myself in the start of a concierge business, especially to see that I'm not the only man doing this :) The timeliness of this information and workshop couldn't have been better for me. Thanks again, Katharine...and keep up the great work!
Nishan Ardon, BayRunner Concierge & Errand Services, www.bayrunner.biz
Thank you so much for the wonderful one-day seminar in Dallas! I had such a wonderful time and learned so much about the concierge industry. It was amazing how you took all of my questions and fears and seemed to just make them all disappear! I learned many great things while there, but one thing that sunk in the most was how important great customer service is. You told us that many, many times. However, when you stayed so late talking to us even though you were clearly exhausted, you showed us first hand how to treat people. Go the extra mile! Thanks for really putting yourself out there for us.
Wendy Leonard, Pittsburg, PA
First of all, I am so grateful for meeting you and the opportunity of taking the seminar. I learned so much and am so excited about applying what I learned to grow and expend my business. I left the seminar energized, filled with ideas, having clarity about what is next and where I wish to go to with my company. Your willingness to share your experiences has brought me hope that I can overcome obstacles that come my way. Thank you so much for creating an environment in which all participants felt at ease, now I feel that I have an extension of my company throughout the US. Katharine, I loved the way you integrated positive thinking methods and the universal laws especially in the last part and how everything we create makes such an impact on the lives of our clients. One of the main reason I left the corporate world was to create a company that empowers people and inspires to be the best that we can be. Once more, thank you so much and I look forward to sharing with you my accomplishments.
Teo Pfister, Excellence Concierge Services, Frisco, TX
I stumbled across your site! Wow, I am so happy that I did and would have to bet that it was by no coincidence. I have been looking for more in depth information such as yours and to find it today when I feel that I need it the most. It is simply WONDERFUL!! I am reading and learning daily from your site. I have already sent an email to a friend and have asked that she purchase this book for me for my birthday. I appreciate the "free" newsletters and all the other information included on your site. Again, thank you so much for helping big and small business such as mine. We definitely need you and your expertise!
Ms. Tina Silas, Eclectic Bliss Concierge, Maryland
wanted to Thank You for such a great workshop. It was truly a life changing event for me. Listening to you in the conference was so interesting. You really made it easy for me to come home and start the set up process. It has been a few days and I already have two customers who are going to use my services. How exciting! I told you when I met you how worried I was being a female traveling alone, but you made everything so easy! The workshop was literally right across the street from the hotel. Everything was absolutely perfect. The conference, the food (I am extremely picky), the other people attending, everything. I read your book God is that you? and have passed it on to my best friend. That book was great! I appreciate the fact that you helped answer every question I had. Again, this was a life changing event for me. I really mean that. I am never working for anyone again as long as I live .... You gave me the assurance and tools that I can do this! Thanks for everything!
Heather Karow, Present Time Concierge - "Giving you the gift of time", Fond du Lac, WI
I enjoyed everything very much! The way that you teach, your personality
and the quality of the materials. Everything was excellent. Thanks again for all your support.
Ana Cecilia Cantor, Caracas, Miranda, Venezuela
The knowledge I gained from attending your workshop was life changing for me! I received so much more than just "book knowledge". The personal testimonials and inspirational messages from you was so touching and motivating. Your presentation style and impeccable personal touch are both testaments of what creates and cultivates your successful businesses. I highly recommend your workshop to anyone thinking of starting a concierge/lifestyle management services business.
Lori Dugan, Cincinnati, OH
Thank you for the chance to attend your
workshop, I sincerely enjoyed meeting
you and hearing about your life story.
Also, thank you for giving of yourself
to create such a wonderful opportunity
for those of us who have chosen to
embark on the path of the concierge
industry. I feel blessed to have met you
at this point in my life and as I have
told everyone with whom I have conversed
since arriving back home, this seminar
was the best thing I could ever have
done for myself.
Patti J. Dunham,
Bridgewater, NJ
I'm overwhelmed with joy, with the new perspective I have on concierge since taking your course. The classes were interesting and detailed. The facility, staff, and meals were splendid as well. Thanks for everything.
Danny Lynn, Maplewood, NJ
The seminar was great and I thank you for an enjoyable learning experience. I look forward to getting started and sending you all sorts of success stories!
Debbie Grube, Elk Grove, IL
I enjoyed your workshop and would highly recommend it to anyone in the field. Keep up the good work for the industry and continue to spread the word about the concierge phenomenon.
David Weiss, Chicago, IL
I just wanted to say how lovely it was to meet you
last week at the workshop. I really feel now that for the first time in a long time I have the confidence to achieve my ambitions and am really excited about my future. Thank you!
Susan Boardman, London, England
I’m so glad I attended! You reminded
me of several things we need to work on and
some ideas of a few things I had not thought
about. I also enjoyed the fact that it
brings together a great group of people to
network with, and hopefully form a few
friendships! For someone who has
already launched their business, this
workshop was a great refresher course, but I
also learned a few new things as well!
Great for networking!!! Again, I thoroughly
enjoyed the workshop.
Jessica Nardo, General Manager, Signature Concierge Services, Wilmington, DE
I am writing to extend my thanks for the wonderful 3 days I spent in Raleigh. I have arrived back in New Zealand full of enthusiasm and knowledge about starting my Personal Concierge business. I truly believe that the days I spent at the workshop have given me a 6 month leap frog into my business. Thank you again. Keep it up!!
Brenda Cronin, New Zealand, www.atyourbeckandcall.co.nz
Just a quick note to tell you that I thoroughly enjoyed meeting you and found the workshop to be enormously helpful (in many ways!). I must admit, the content, the manner in which you presented the material, and all of the people I met, far exceeded my expectations.
Amy Pargman, Davis, CA
Robert and I so enjoyed your seminar last week. We now feel more knowledgeable and prepared to launch our own concierge business. All of your training will certainly save us valuable time in circumvented startup trial and error time. Thank you for your willingness to share your hard earned experience.
Cassandra and Robert Follmer, Raleigh, NC
The Concierge Manual is astounding! I'm pulling things from it that make it worth every penny, just in the website links that you give alone! The gentle wisdom and anecdotal experience that you and Ron (though you are the listed author, one feels the unity in your message with your husband, as a team in more ways than one) convey in "The Concierge Manual" gives someone new to the business like me, a wonderful feeling of receiving great parental guidance that is so rare these days - and which one could consider a lost art form in itself! Happy New Year 2007, to Katherine and Ron Giovanni - The Parents of Concierge in the 21st Century!
Angela Marie Lambert, Concinnity Concierge, Fort Myers, FL
I just wanted to let you know that I’ve received the new concierge manual today, after just ordering it 4 days ago, I am so excited. I’ve scanned through and realized that I made yet again a good investment. This 3rd edition and the 40 pages extra help to make things a lot clearer.
Nicole Delamore, Keep Track Concierge, The Netherlands
I have been sitting here at my computer since 7:30 am and it's now 9:40, reading your web page. I couldn't sleep good through the night because of negativity. I just have to tell you how much your web site has helped me in just these few hours. I feel like, in just this small time frame, my entire thinking has changed. I didn't realize how negative I have been until I read your free articles page and knew that every negative thing you were saying is exactly how I've been thinking. Thank you so much for those simple words … we attract like energy. I never realized that I attract so many negative people to me because I am so negative. I can assure you that after reading your articles, you have completely changed my way of thinking. I began reading your articles because I am planning on starting my own concierge business in my area, but really feared it wouldn't succeed. Now I have no doubt (no worries mate!) that I'm going to succeed no matter what, just for the simple pleasure of helping someone else achieve their dreams too. Thank you so very much! I pray that your business prospers above that which you could ever imagine.
Sherry Brinegar, Owner of Sherry's Errands & Personal Services, Wilkesboro, NC
I really enjoyed the workshop in November. As I start to put together my business plan, I find myself going back to my Concierge Manual frequently. It is extremely helpful!!!!
Emily Freemond, Chicago, IL
I just wanted to let you know that without your help and encouragement, website and newsletters and so on & so on......I don't know if I would have pursued this venture. So a very sincere Thank You to you and Ron! Again, Thanks for all you do!
I really enjoyed the seminar and getting to know yourself
and Ron. You guys did a wonderful job - please keep up the great work! I am much more knowledgeable in the fast-growing concierge world.
Diana Lopez, CSMG Sports, Chicago, IL
I have received my copy of the Concierge Manual and started reading it at 9 pm and by 11 pm I read to chapter 10. It is exactly what I needed, I am so happy I ordered. Your book is highlighted, dog-eared, sticky noted and read 2x now. I am still working on my business plan, but your book gave me direction. Thank you for writing such an awesome book!!!
Cathie Carrigan
I had no idea what to expect when I signed up for the workshop, I was a little hesitant and thought that it would be just like any other training that would end up being a waste of my time. How wrong I was! The three days I spent in NC was by far my best business investment yet! The workshop not only provided me with the tools and enhanced my knowledge base, I met great people that I am sure I will stay in touch with. As you said, “there is enough business for us all!” I am now even more excited than ever to build a one of a kind lifestyle management company and look forward to many successful and profitable years to come. I don’t think I would have been able to enter this phase of my life confidently without your workshop. Thank you so much for your insights and for taking your knocks on the head for future concierge and lifestyle managers!
Tami Garcia, Uberlife, Washington, DC, www.uberlifellc.com
“Thanks a million to Katharine and Ron for providing ‘over the top’ excellent practical instruction, training, and reference tools (handouts, software packages, manual, books) that my company will use to help us reach our strategic service and financial objectives. Thanks to you, your Concierge Master’s Academy has helped me to save a lot of business research time and helped accelerate our business development projects. I sincerely appreciate your vision, passion, energy, sincerity and drive.
Your seminar provided us with a balanced business blueprint for being a very successful concierge and lifestyle management company. Thanks again!”
Stan Taylor, Southern Comfort Concierge, Atlanta, GA, www.southerncomfortconcierge.com
Just a quick email to give you my impressions on the class last week. GREAT! Despite me being my usual quiet self I soaked quite a bit of info from listening (as I usually do :) and had fun. The venue and meals were first class which was a very nice surprise! (Sorry, but I wasn't expecting it to be that nice). The info that I received while there answered all of the questions that I came in with and it sent me out with plan of action and enthusiasm to get started. Likewise the additional materials that came with the Diamond package have kept me in the game and are solidifying the things that are important for start up in this business. I very-much enjoyed both yours and Ron's teaching. The passion that you both have for this young industry (and it's new recruits) is easy to see. I look forward to starting the business and seeing you again soon... probably talking with you even sooner! Thanks again!
Michael Lauterbach, Newton, IA
The seminar was truly rejuvenating, and while I was there representing 'the company, I gained personal growth and motivation as an added and unexpected bonus. You're a great person, and down to earth and I truly thank you for the opportunity.
Ginny Rinne, RD, LDN, Sodexho USA
What an exciting week I had at the workshop. I can’t begin to tell you how much I enjoyed it and learned from all the materials and information you gave us. I know that my concierge business will succeed beyond my wildest imagination and when it does, I will owe part of its success to you two for everything you taught me. I’ve never been to such an informational seminar in all my days of corporate training and other workshops. You exceeded all my expectations and that, today, is such a blessing. Thank you for everything and making this trip one of the best training experiences I’ve had.
Rhonda Korfhage,
Louisville, KY
This was an insightful program that covered not only the business/financial parts [of being a concierge], but also the human side of the concierge business which is based on customer service. The speakers were eloquent and knowledgeable of the subject matter and they were very understanding of the individual concerns/needs of each the participants. The tools that we received will allow us to start our business concierge services without fear. I left this workshop confident and ready to get into action! Katharine and Ron are an inspiration, not only as successful entrepreneurs, but also as good people who enjoy sharing and counting their blessings.
Migdalia Marcus, A New Lifestyle, New York, NY
This is just a note of thanks for such a wonderful three day Concierge Workshop. As a novice in the Concierge industry, I had searched the internet for help on getting the business up and running, bought and read a few books, even took an on-line course on the subject, all with little or no tangible help.
Finally, it was when I came across your website, ordered and read "The Concierge Manual", that I realized that I was finally on the right path to fulfilling my goal of running a successful Concierge/Errand business. However something was missing, and I could not quite figure what it was, so I put everything on hold and registered for the Workshop. This has indeed turned out to be one of the best decisions I have made in recent years. The workshop has provided the missing link that I have been looking for to get my business running. I consider myself extremely lucky to be one of the fortunate few to attend.
There is nothing like learning from the best. Not only are you a master of the subject, you are also an excellent instructor, such that even a slow learner like me came out completely saturated with a wealth of knowledge. We did not spend a lot of time with Ron, but I thank him also for being an important brain behind the success of your organization. Mrs Domino was also dynamic in her teachings. You do indeed have a winning team and I will highly recommend anyone aspiring to start a Concierge/Errand business to save themselves time, money and headaches by attending your workshop first.
It is entirely up to me now to make the best use of the knowledge gathered and I am confident success is just a question of time.
Oko Anuma (President), Inter-City Errand & Concierge, Inc. Detroit, MI
The book arrived via courier yesterday morning just as I was leaving the office and of course I was late getting home. I started reading intently at about 5:30PM and was totally engrossed in the content when some friends dropped by at 7PM and stayed late. I was upset because I was taken away from something I was thoroughly enjoying. It's interesting as I had a multitude of ideas and found they were all in there; just expounded upon to the 'Nth" degree and there were a multitude of other ideas and approaches I'd not even thought of. Well written and well done!!! I finished consuming the book at 2AM this morning and then sat until 3:30AM making notes and my own "to Do lists". I'm thoroughly impressed and I thank you!
Dave Ebsary, The Advantage Group
Thank you so much for such an informative and insightful workshop. It was such a pleasure meeting you
and Ron. After three fun information packed days I feel like I now have a clear vision for my new concierge company and now know what my next steps are to make it happen. Your knowledge of the business and your passion for what you do was an inspiration to me. With the tools and resources I received with the Diamond Level package I have all I need to make Pinnacle Lifestyle Management a success! I look forward to working with you as I progress on this journey. Thank you!
Sherri Lynn Drotts, Overland Park, KS
I enjoyed meeting you and Ron, and my fellow classmates last week. Thank you for the quality of your workshop. There is one specific element to Triangle Concierge that stands out to me and that is consistency. Your website, workshop materials, and your phone calls are all extremely thorough. You really run a great organization, and it shows. I had the benefit of reading your book, The Concierge Manual, the week before attending your program. After reading the book, I knew that I would be satisfied with the workshop but what I didn’t know was by how much more. You made it fun, informative, and inspirational…thank you! I look forward to working with Triangle Concierge in the future, and if there is anything I can help with, please let me know. All the best,
Randolph J. Freese, Cary, NC
Katharine, it was a pleasure meeting you
and Ron at your recent workshop. When my boss asked me to “see what I could find” on the internet relating to concierge programs and training, your website was the first one to pop up. Obviously, I didn’t need to look any further, but not knowing what was out there, I did look. But I always came back to your site. Your workshop was wonderful, informative and fun. Your workshop really does include everything needed for this new venture; the marketing, the vendors, the pricing, you name it, you include it. Thanks again for the wonderful training. It will definitely be put to good use
Jen Temple, Executive
Assistant, Legacy Capital Solutions,
LLC, Worcester, MA
I am happy to say I was apart of the first ever summer class. I learned so much and now see so many ways this will work offering to many different lifestyles. You all make an excellent team. All of you are very down to earth and do a great job communicating to a group or one on one. I will be in touch with you. Thank you for all the bumps that Ron and yourself took in the past to help make so many other people successful. Thank you.
Amy Riddle, Myakka City, FL
I really enjoyed meeting you and learned a lot in your class – so much that I am still trying to sort it out! Thank you!
Bob Cochran, New Castle, DE
I'm the sales manager of a beach club (Playa Uvas on the island of Cozumel Mexico). A friend gave me your book "The Concierge Manual" as my birthday gift, and even though I'm not in the concierge business, the reading of your book was very interesting for what I do in Playa Uvas because our club is rented for weddings and special events. I deal with different kinds of people everyday, we have employees, everything you wrote is not the same but quite similar. So I learned a lot of useful tips. Another thing your book was very useful for was the website marketing. We have had our website for one year, but we didn't know how to market it. People have told us to do this and do that, but it was not very convenient, you know. After reading your book, next day I was buying ineedhits.com. Thank you very much for writing this book and best regards.
Eduardo Esquer Gerente de Ventas, Cozumel, Q. Roo, Mexico, www.playauvas.com
I was a pleasure learning from you and Ron during your May 2006 workshop. Your professionalism, attention to detail and enthusiasm for your passion have complimented and exponentially multiplied the business plan and vision for Fidelity Concierge ~ The Purveyors of Time and Freedom. Your Diamond level registration with all that is included is absolutely the best value and has been instrumental in dotting many "i's" and crossing many "t's" for our business launch. I would highly recommend it to anyone! I felt that your workshop had more than exceeded my expectations. After her presentation, the only thing that I can say is, "Wow, I did not expect my approach and attitude to life to be improved too!" Thank you for everything and I look forward to working with you all for many years to come. You are welcome in Florida anytime. Bring your clubs Ron!
Dennis Hubbell, Fidelity Concierge, Jacksonville Beach, FL
I received my platinum package this afternoon. I am incredibly impressed with it. I can't believe how well put together it is. I expected to get a box full of loose cd's and a couple of books. I can just pick this up and take it with me wherever I need to. Which is great since I travel so much. You guys did a great job. Thank you!
Sheila Frye, Bakersfield, CA
After attending your three-day workshop, our hopes and expectations for Girl Friday Errands soared. You not only helped us to recognize that there is a clear path towards our goals, but also provided detailed guidelines and advice that were worth their weight in gold. Your enthusiasm towards this growing business is an inspiration to all wishing to enter the concierge industry. We are eager to begin this journey and we thank you for all that you have done for our company.
Suzanne Montague and Brianne Sandy, Girl Friday Errands, Raleigh, NC
Thanks so much! I enjoyed the seminar and the participants. As I mentioned to you at the networking dinner, I found you to be a sincere, honest person who has demonstrated an incredible gift of helping others follow their passion and succeed in their own business – there aren’t many people in the business world today who are willing to give so freely of their knowledge and talent to mentor others. On behalf of them and myself ---- thank you!
Cynthia B. Campanella,
Newark, DE
I cannot express thanks enough for the last three days! Your workshop exceeded all my expectations on so many levels. You have energized the fire within! I am very excited to get back and put into practice what you taught this week. I really appreciate your professionalism and sincere desire to see others succeed. Thank you again!
Greg Tillack, Your Personal Valet Concierge & Errand Service, Pleasant Grove, UT
Thank you very much for the awesome books, seminars, contracts, articles etc. The platinum package has been worth every cent! Your book will never be the same again, I made notes on every page ranging from ****, !!!!!, NB!!, and new ideas. You and Ron have saved me so much time through answering and explaining numerous questions and concerns that I had by means of the material.
Willem Lombard, South Africa
I just wanted to thank you for the terrific seminar! The material was informative, the setting and service was very pleasant and accommodating. You are a wonderful presenter, thank you for sharing so much of yourself. I learned so much and am eager to get started with my business. Thank you again!
Sarah Oxford, San Antonio, TX
I want to thank you for the wonderful guidance you provided in the workshop that I attended in March. I learned so much from your thorough presentation. The Training Program was invaluable to me. It really helped me get started on the right path toward building my concierge business. I was impressed with the quality of people who attended the workshop, and the distances they traveled. I have continued to keep in touch with many of them as we encourage one another on our mutual adventure! It was such a pleasure to attend the workshop in the beautiful Capital City Club! I appreciated your generosity in sharing your experience, knowledge, and advice. The sample contracts will be an asset to my company. You provided so many tools, books and delicious meals with the workshop. I would have paid double the price, and it would have been worth it! I really enjoyed meeting you and Ron and having dinner with you. I have been working steadily on my business start-up since the workshop. I am incorporating the information gained through your program and will continue to use the Training Manual as a valuable resource. I am taking my time with attention to detail and professionalism. I will keep you informed of my progress and my launch date!
Elizabeth Kay Thomas, Charlotte, NC
Your visit to St.John's Health System was extremely helpful in our committee's preparation for presenting a concierge program proposal to our system leadership. You provided much insight into the concierge industry and brought great knowledge to the table regarding many nuances of developing these services. It provided us with a wonderful opportunity to learn the do's and don'ts without having to experience them firsthand. Your experiences have shed light upon the positive impact it will have on our organization and community. The software program, TriTrax, The Concierge Manual, as well as your reminders and basic set-up guidelines are wonderful tools that will greatly assist in the success of our program. We appreciate the time, commitment and amount of information-sharing you have provided to us during this proposal process. It was a pleasure meeting you - your visit has generated many more ideas and excitement surrounding this venture. Your passion and dedication to the concierge consulting work you do is evident through the detailed training workshop.
St. John's Health System, Springfield, MO
As I progress in my research for my future concierge business, I can't stop noticing how much of a benefit it was for me to come to North Carolina and attend your one-of-a-kind workshop - seminar. I feel energized, fulfilled with the necessary preliminary knowledge, and enthusiastic about my present and the future. Thank you for all your belief and education.
Arthur Soloyan, LiveStyleSolutions, Los Angeles, CA
I would like to show my appreciation to you on so many levels, but first let me thank you for putting together, The Concierge Manual -- thank you!!! This easy to read guide is so thorough and complete that it almost leaves nothing more to do except research vendors and get started. I feel more confident than ever about starting my own concierge business and realize that knowledge is power - and the key to success. Secondly, I loved your book, God, is that You? It truly inspired me and confirmed that God is alive within each of us and when we surrender to that truth, you experience the joy of living. I am now experiencing that joy. Finally, kudos for such a great workshop on March 15-17. The three-day workshop gives you the boost you need to get up, get out, and get started - while having the knowledge and confidence of knowing that you will truly succeed. Thanks for sharing your knowledge in so many ways. The contracts and software are invaluable! I will keep you posted on the launch of my business in the event you need to refer someone to a Tampa Bay Concierge. Take care and God bless.
Maureen Mitchell, SourceOne Concierge, Inc., Tampa Bay, Florida
Thank You... doesn’t say enough for the hospitality that you and your husband shared with us on a grand scale! You not only invited us into your circle (ok... triangle?), but you shared your success and immersed us in it! You have answered some questions, and more than anything you have given me added confidence knowing that I’m not alone in my pursuit to truly serve those who know what it means to be in first class company! I truly enjoyed talking with Ron. God Bless you both!!
Joseph T. Robinson, 1600 Concierge, Haymarket, VA, www.1600concierge.com
A big thank you for all of the positive energy and information you gave during the workshop. I was most impressed with your humble and genuine spirit. You prove to me that if you have passion for something, you can succeed with integrity and honesty. As you said, there's enough business for all and I intend to make a difference in my own corner of the world. Thank you so much for the motivation and the information to take the leap.
Sue Ross, Lifestyle Management Entrepreneur,
Fort Wayne, IN
What a pleasure! A pleasure to meet you and Ron on both a personal and professional level. This year I decided to "call in" all of the appropriate guidance and support and it showed up in spades when I met the two of you! The workshop was inspirational, validating, encouraging and quite educational. I feel much more confident now in starting this next chapter in 'the life of Brian'.
Brian Mahan, Enlightened Concierge, West Hollywood, CA www.enlightenedCONCIERGE.com
I want to thank you both very much for an amazing experience this week. I learned so much about not only the business, but about myself! I think that was the whole reason that I was drawn to come to your workshop. I enjoyed every aspect of the workshop and all of the other attendees were great too. We all had definitely connected by the end of the week. It is amazing what energy can be brought about when people come together with the same mind set and for a good cause. I am extremely motivated, positive, refreshed, and have a new outlook on my life and how to deal with situations and with other people. Thank you both from the bottom of my heart!
Monica Piette, Europa Concierge Services, Inc., Virginia Beach, VA
Thank you so much for the workshop last week. It was very informative and very helpful. Our wheels were spinning on the trip home of so many different ideas and ways to do things. Thank you for making it fun, easy to understand, and for being available. I will keep in touch and let you know how things go. Thanks again
Melissa Jean, Ms. Concierge, Franklin, TN
I loved your workshop!! I had an awesome time and learned so much. I'm very excited about my new adventure. I came home with my head swimming with ideas. I was getting over stimulated so I took a break, watched the American Idol shows I had recorded and tried to relax. To be honest fear was starting to sink in causing me to doubt myself so I had to hide in something else for awhile. My husband is always telling me "you eat an elephant one bite at a time". Anyway, I got up this morning and spent some time alone reading your book, "God is that you?", and it made me feel so much better and at ease....thank you for writing such an incredible book. It was just what I needed...you probably knew that, right? It's sad to say that I have never talked to God (besides prayer). Having a personal relationship with God is missing in my life so now I know how to connect to him through your guidance...thank you for that. And I thought you were just going to teach me how to start a Concierge Business! I will stay in touch and let you know how things are going for me. I plan to relax, make a plan, ask for guidance, expand on what I already have in my personal assistant business, and grow one client at a time. It's nice to know that you and Ron are there to help and mentor me along the way...I sincerely appreciate you both for all that you do.
Sherrie Ann Bergen, Hendersonville, NC
I enjoyed the class so much. All of the practical advice about how to set up a successful concierge business has given me a solid foundation to make Capstone Concierge a success. Surprisingly, the part of the class that has had me thinking all weekend was the segment about the Law of Attraction. Since I have two young children I have been nervous that I will not have enough time and energy to take care of my family and get Capstone off the ground, but the "block affirmation" has been something I've said to myself over the weekend when I feel overwhelmed by everything I need to do to get Capstone running. The thing that surprised me the most was how much your book, "God is that You?” touched me. I read it from cover to cover over the weekend. I am excited about Capstone's future and plan on being one of your success stories in your seminar very soon! I will keep in touch and am sure I will be asking for your guidance from time to time. Thanks again for your wonderful class and book. You are truly an inspiration.
Jennifer Perruccio, Capstone Concierge, Apex, NC
I am so happy that I was able to participate in your Concierge workshop last week. The information I learned regarding the structuring of the business, establishing fees, setting up a vendor network and setting up a client base, is invaluable! Not to mention your sessions on insurance liability and customer service which were right on. Everyone needs to adopt a positive attitude, especially when dealing with other people. This is the BEST workshop I have ever attended. Thank you Katharine.
Terri Seidita, President, Concierge Home Services, LLC, Pittsboro, NC
I just wanted to say how excited I am to start this concierge business with your guidance and support. Triangle Concierge makes it possible for people like me to have a place to go with all my endless questions and concerns. Your workshop was worth every penny. Thank you and much success to you
and Ron.
Holly Rodgers, Always There Concierge, Aurora, IL, www.alwaysthereconcierge.com
Thank you for providing one of the most motivational and interactive workshops I have ever attended. I also want to thank each of the participants in the November 2005 workshop for their honesty and candor. This feedback along with you made the over all experience- EXCELLENT!
You show a true interest in our success.
Wally Brown, B2 Concierge and Errand Service, LLC, Atlanta, GA
Thank you for the fabulous workshop. I came home and have not stopped yet! The motivation you provided is just what everyone needs who is serious about going "over the top" with their new business ventures. Thank you again.
Melissa Gilbert, Concierge702, Las Vegas, NV
Thanks for a valuable seminar. I learned so much about starting my business, Alpha-Omega Concierge that I now proceed with confidence towards success! While the opportunity to meet and make a dozen industry contacts was great, the information about insurance was worth the price of admission alone! I would recommend this to anyone considering a career in this growing service area. Let me know if you expand your course selection as I am sure you have much more to offer.
Margaret Mace, Alpha-Omega Concierge, Chester Springs, GA
Katharine, thank you for your very thoughtful emails and of course for teaching an extraordinary course. I taught a course previously and know that we are all looking for feedback on what worked and what didn’t. Katharine, don’t change a thing. In my humble opinion, you’ve obviously polished areas of the course over time and it all worked fine. It was certainly a joy to attend, your information was current & accurate and well thought out, your presentation style kept everyone attentive and of course the food service was outstanding. Katharine, it was a pleasure to meet you
and Ron and wishing you all the very best for continued success, health and happiness during this Christmas season and in the New Year.
Vince Caputo, Coral Springs, FL
I just wanted to
write and say how much I enjoyed the
training session Nov.16-18,2005.The
course content complimented the
concierge manual. Katharine, you
gave a lot of valuable information
in such a short period of time. The
training content, the location, the
food was exceptional. Many, many thanks for all your help. Keep up the good work.
Robin Williams, Mountaintop, PA
I just wanted to drop you a note to tell you how much Lori and I enjoyed your seminar. It was very informative and we are extremely anxious to get started. We are also enjoying the newly formed friendships with others who were in the class. Thank you again for the seminar. We will keep in touch to let you know what's happening in our 'new' lives.
Amy Johnson,
Cornerstone Concierge, Columbus, OH
I want to tell you that I truly enjoyed my time with you during your workshop. Thank you, both, for your openness and candor. I felt that all of the attendees were at ease, most comfortable, and therefore better able to FOCUS on their new journey!!! Thanking you a million times and proud to be prosperous!
Lisa Bovee, Key Concierge of Austin
The workshop was excellent - I enjoyed the contents and the presentation. This was an investment I wanted to make in myself - I feel the return benefits already. With the motivation and tools I received, I look forward to beginning this venture with enthusiasm.
Rozanne Cifaldi, Wadsworth, IL
What a wonderful experience!. The training was informative as well as motivational. Now we are off and running with a wealth of knowledge. Everyone that attends the training program has an advantage in the concierge business. I feel like we have been taught by the best and most experienced person in this field. Thanks for taking such good care of us; the food and the facility were first class.
Lori Scott, Delaware, OH
It was wonderful meeting you and Ron. I returned home energized, excited, and ready to step up the pace on my new path. Your workshop was just awesome and it affirmed that we are on the right path along with receiving a clearer picture on our direction.
Bonnie Brickman, Concierge-In-Action, Deerfield, IL
As always I enjoyed the newsletter. The inspirational messages are really wonderful. I actually had someone tell me the other day that they couldn't see me being able to make a living in the concierge/errand business. I didn't respond, but it sure made me even more determined. I also recently purchased your book and wasted no time in reading it. I refer back to it so often that I actually have some of the page numbers memorized of where the information is I'm looking for. Thanks again for all of the support and encouragement you give to those in this industry.
Kelli Barr, St. Petersburg, FL www.atyourservice-tampabay.com
Thank you for such an enlightening workshop! It was so refreshing to attend a training session and walk away with a wealth of knowledge and new ideas. I left with a new commitment and enthusiasm for growing my business. I just wish I had attended this workshop earlier in my start-up; it would have saved me some initial mistakes as well as money. Continued success to you and Ron.
Barbara Betti, At Your Service Atlanta, Smyrna, GA
Thank you so much for such a wonderful, informative and engaging seminar. It was exactly what I needed to know. Thanks for being so available to help us as we pounce upon this new endeavor. I think this was very well communicated to all. The support is very appreciated.
Jillian Quist, Chapel Hill, NC
I just wanted to thank you for such an inspirational workshop. I wasn't exactly sure what to expect from the class when I first arrived. Upon leaving, I now feel a whole new drive in running my business. Your class provided Contessa Concierge with new direction for implementing success. I will continue to update you on all the manifestations of Contessa Concierge. I especially enjoyed how you catered to each of your students needs. I feel like you gave me some wonderful ideas specific to Contessa Concierge. I look forward to hearing more of your seminars. I wish you continued success.
Katrina Barish, Contessa Concierge, Oakwood, GA
www.contessaconcierge.com
It was an amazing new experience to attend your concierge workshop! It is rare indeed to find knowledge of both the practical and theoretical in one workshop. I was very pleased with the opportunity to interact with a group of professionals who enjoyed sharing as much as learning. Perhaps the greatest gift of the workshop for me was finding another professional who values the need for bringing "oneness" to our and others lives. As we continue to promote and provide our Lifestyle Management services, we have an opportunity to bring good things to ourselves and others. Thank you for your passion for what you do and for sharing that passion with our class. I hope to visit with you again in the future.
Jackie Farley, Wise Women 4 Hire, Oklahoma City, OK, www.wisewomen4hire.com
"I just want to say that you are a blessing. Before I contacted you last year and purchased your book their was little out there about the industry. But your book is the bible on starting a concierge company. When I speak to people about my company or the industry in general they say wow you really have done your research. That's when I tell them about your book. I wish both you and Ron continued success in all future endeavors. In addition I look forward to taking your training courses and meeting face to face."
Chay Turner, Cater 2 U Concierge, Matteson, IL, www.cater2concierge.com
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"No matter what you had charged for our one-on-one workshop, the benefits and inspiration far outweighed the investment. I don't know how to thank you except to excel to your level of service and happiness. You have definitely set us up for success! One of the very first things you said to us is and will be the thing I keep coming back to for years to come. You explained to us that we are already "successful" and your analogies to prove it really hit home. Having that paradigm means everything and it allows all else to flow from it. You are the best coach we could have asked for. Thank you!
Robert and Elizabeth Sciolino, Cape Coral, FL, http://www.gulfcoast-concierge.com
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"Katharine, Ron & Gary, I would like to say a big THANK YOU and my heartfelt appreciation for everything. I began researching on setting up my concierge business almost 2 years ago and I found Triangle Concierge. Due to some constraints, the plan was held back till today – I approached Triangle Concierge again- The professional concierge training program by Triangle Concierge is invaluable. Katharine guided me, giving me direct information and advice about running this business. She is experienced, patient, quick and always so helpful. The concierge packages; the Tritrax software and the books (I love them all), they are a wealth of information and definitely “the key” to get started. I am targeting to have my business up and running by Oct. THANK YOU AGAIN and we definitely keep in touch!"
Clarissa Goh, Prestige Concierge Pte. Ltd., Singapore |
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"I wanted to send a message to thank you for helping me get a great opportunity for my new concierge business. I was recently contacted by one of the local hospitals in Boise about adding my services to their benefits package. They found me through your directory, and I was the only one in Idaho. Additionally, the knowledge I gained from your seminar was invaluable for helping me prepare to meet with the hospital’s human resource department. With 3,500 employees to serve, this is the opportunity I needed to really make my business take off. Thanks again for everything."
Cindy McKinney, Time To You, Inc., www.time2you.com
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"Many thanks to you and Ron for a great workshop and the awesome opportunity to learn and grow in this business! I feel so blessed to have shared this time and gained a wealth of information. I am truly excited about starting right away. Your informative workshop has given me the shot I need to get my company into gear, I can not thank you enough! Believe you me, I'm not going away, we'll communicate often..."I am a success story, WGT is booming in Metro Atlanta, people are ranting how WGT has given them their lives back!!!"...how's that for positive affirmations!"
Hope Richardson, "We've Got Time" , Stone Mountain, GA, www.wevegottime.com
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"Katharine, a HUGE Thank You for the investment in time, energy and resources. I definitely have a "road map to Success" as we start Carolina Concierge. I highly recommend your seminar to anyone either in the business or in the thought process of starting their concierge business."
Dee Culbertson, Carolina Concierge, www.carolinaconcierge.net
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"Just a quick thank you for the material you sent me. Working for 12 yrs as a Chief Concierge in Sydney's top hotels, I know what is required to work in this environment. The information in the book is very accurate. Thanks for spreading the word to the world about this fantastic new industry."
Nathan Kingston, Concierge Contacts, Sydney, Australia, www.conciergecontacts.com
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"One of the best seminars I have attended to date! Katharine you are truly inspirational. Keep spreading it around!!!"
Cassandra Harris, President & Co Founder VIP ERRANDS, Houston, TX
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"I wanted to tell you that I found your workshop to be a wonderful experience. Although I had purchased your platinum package, the workshop drove it home for me. And meeting 22 other people who are jumping in the pool with me was great! That alone was worth the trip. I found your workshop to be well organized, professional and upbeat. I left Raleigh with an energy I have not felt in a long time. Thanks!"
Beverly Shread, Prestige Concierge, Baton Rouge, LA
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"Katharine, WOW! The Concierge Workshop this week was excellent! I can't thank you enough for the wealth of information you provided. This workshop exceeded every expectation I had and I now feel prepared to make The Perfect Solution a success. Thanks again!"
Kathy Strukel, The Perfect Solution, Elkhart, IN
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"Thank you so much for your fantastic workshop. I am grateful for the resources you’ve provided. I know I would have been stumbling around for some time trying to figure things out. You covered things that I had not even thought about yet, and now I don’t have to find out about them the hard way. On my trip home I was also able to read your book
God is That You? I thought it was very inspiring and hopeful. I was actually on the verge of tears at several points because of the powerful stories and the possibilities your message brings. While I need to work on my doubts, I am confident that I can achieve the things you promise in your book. Thank you for writing it."
Cindy McKinney, Time to You, Inc., Boise, Idaho
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"Katharine, what a wonderful workshop presented in Raleigh. The detail mentoring and information which was presented is priceless. I truly am now part of the explosion that is happening in the concierge industry. I will be sending all of my employees to your consultation firm. Triangle Concierge has indeed set the standard for training in the Hospitality & Concierge field, every business needs to get on board with Triangle Concierge Training, you have something extra that you impart to your students that money will never be able to buy. Thank you!"
Travis Walker, T&J Concierge Company, www.t-jconcierge.net
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"Just a note to say thank you for the wonderful training on Wednesday and Thursday. Before my business partner, Bonnie, and I came we had so many questions regarding vendors, services, pricing, etc. etc. etc. We didn't do a lot of things we knew that had to be done until we had sat through your training. You went over everything so thoroughly. Now it's just up to us to put it all together and tweak it for our business down here in Orlando. The meetings were wonderful. We are planning to see you in August. Thanks again."
Lana, Magical Concierge, LLC, Orlando, FL
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"I would like to congratulate you on a wonderful and successful workshop. Your workshop was the best experience, time and money I have ever spent. One that I will always remember and cherish. I can't wait until August when we meet again. And to Ron Giovanni, though you where not there physically your presence was felt through your wonderful wife... Thank You and hope to see both of you in August."
Santeina M. Leslie, Charlotte NC
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"I just wanted to stop and say thank you for your help and great information when we began our courier/concierge business. We are now receiving steady business and have several corporate clients. Our income in the business since last year has now doubled and on the rise. Our website is moving up in the ranks however slowly but moving. If not for God and people like you our business would not be where it is today. Thank you again!"
Jeff and Mindy Kammerdiener, Errands For All, www.errandsforall.com
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"Katharine, I want to take this opportunity to say "Thank You". The training program (the Platinum Ultimate Concierge Package) that you provided is invaluable. It is so comprehensive that I didn't need the one on one phone call with you for additional information or clarification. Your training program has given me the confidence and knowledge that I needed to run a successful concierge business. I actually attended two training seminars conducted by other people prior to ordering your training program. They made me order your training program because their training was just a waste of my time and money. I will have my business up and running by mid-March. I can't thank you enough for the training that you provided. Words can not express my sincere appreciation and gratitude. Thanks so much!"
Val Reynolds, Colossal Concierge and Personal Assistant Services
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"We really enjoyed the training course and our time in Raleigh. It was great to meet you
and Ron and all the people that attended the Triangle Training Workshop. We got a lot out of it, in fact, practically all one needs to know to start up a concierge business."
Tina Valentine ANZIIF (Snr Assoc) CIP, Project Officer, Guild Insurance and Financial Services Limited, Australia
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"Both Doug and I have not stopped talking about the inspiration of your workshop. We are attacking our local market with gusto using all the valuable direction and philosophies shared by you. We have our positive energy fueling our every move... and are grateful for the priceless insight we were able to glean from you. Your presentation and support are greatly appreciated!"
Laura McCuen, Unlimited Indulgence, Inc. Greenville, SC
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"I wanted to take a moment to let you know that I very much appreciated your training last week in Raleigh. Having the opportunity to share insights and hear some of the dos and don't really has helped me hone down on aspects of the business I need to focus my attention on. Again thank you for your time and if there is anyway I can be of assistance to you please let me know."
Elizabeth Arroyave-Pitts, Lifestyle Concierge Services, Inc.
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"As I sit here on the plane with my head filled with so many wonderful things......I was trying to think of the right words to express my experience of the past three days...Hum? I don't think I can put to words through a email to tell you how grateful I am! I learned so much valuable information and met some people who I feel I will be life long contacts. You also managed to show me just how much I have accomplished!! For that I thank you more then I could ever say or show!!!! Thank you again for all your knowledge and hard work it is truly and greatly appreciated."
Lisa Moholt, Fairfield County Task Masters, LLC, New Canaan, CT www.My25thHour.com
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"Thank you for hosting a wonderful seminar this week. I learned so much! I now feel like I have the tools I need to launch my business."
Karen Rheingans
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"Just a quick note to say thank you for all the valuable information you taught us at the September 2004 workshop. We are truly grateful for the wealth of knowledge and experiences you shared with us. You made a significant impact on us, and that in turn caused us to approach our business with the winning attitude we needed."
Selman and Scott Elite Concierge Services, Lawrenceville, GA
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"really want to thank God for choosing you and Ron to be the forerunner in the Concierge business. The information that you have in your book was so helpful. I was able to focus and get a better insight on the business by following the guidelines that you set in place."
Christopher Scott, Point of Contact, Nashville, TN
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"I have been purchasing your products for many years now and I truly stand behind you and your company. I haven't been disappointed yet!! Excellent job!!!!"
M. Thomas, Knot Enough Time Concierge
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"I just wanted to let you know that I read your book that I saw at the library - "The Concierge Manual". Let me tell you, there is no one in my state that offers a personal shopping service, or even a concierge service except in the hotels. I decided to offer the personal shopping service in my area and it was kind of hard to question anyone in my area because of there being a lack of. When I went to the library, and saw your book and started reading it, I almost started crying. All the questions that I had in my head, and ones that no one could answer, was right in your book.
Although I haven't actually started yet, I have been told how my business will do good because I share the information that I find out about instead of keeping it to myself. I say that because on the back of your book, someone made a statement that you shared to much information with the public, but I say this you will continue to prosper because you are not stingy, and I appreciate that. I have plans on adding some things to my service after reading your book. I know I don't know you, but I LOVE YOU for your vision that you gave in your book."
Kim of A Passion for Shopping
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“Thank you for your great book! Even though some parts of it has to be a little different on the way of thinking here in Denmark, it has saved me from a lot of guesswork.”
Jimmy Therkelsen, Personal Concierge, Denmark
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"Just wanted to inform you that I have just recently "turned the lights on" at Time Advantage, and I am absolutely thrilled about it. Your Platinum Package has been invaluable to me. The sample legal contracts, letters, and forms make it well worth the expense. And you answered questions about running a concierge business that I couldn't find answers to no matter how much I researched. I am very much aware that it is my spiritual journey that has enabled me to leave a secure job as a registered nurse for 10 years and pursue this dream. It's been a journey that has changed the way I see the world and that I am grateful for. I believe we manifest our own destiny, and that is very comforting to me. Things happen to me all the time that astound me. Thank You Katharine!"
Angie Pettersen, Time Advantage LLC
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"I just wanted to thank you for this wonderful book! I now have direction for my business, and you made me feel I really could do it! Thank you once again!"
Jeniffer Karas, ETC Enterprises
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“I had such a wonderful time in North Carolina! Thank you so much for helping me to understand the concierge business in such an easy yet informative way. I left feeling empowered and ready to start setting up my business the correct way. Your session and book have saved me so much money in the long run and I am thankful for that! You both are so inspirational to me. THANK YOU!!!”
Tiffanie Berger, Nanny Connections, www.nannyconnections.com
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"We are definitely planning to purchase the contracts and software for our business. We found that these items can be of great value to our business. We really like what you’ve done and think your book is awesome! Your ideas, thoughts, suggestions, etc, has definitely helped us in deciding which way we wanted to go and how we will distinguish ourselves from the other concierge companies in the tri-state area. You will definitely be hearing back from me."
Erica
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"Thanks so much for the great training. Myra and I had a great time. You were wonderful. You have created an interesting and balanced workshop."
Debbie Morris and Myra Poppins, Two Moms and a Van, Hilton Head Island, SC
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"I have just finished reading The Concierge Manual and listening to your CD's. I enjoyed both, thank you! I really enjoy your writing style - clear and concise! They were well worth the cost! Your book helped give us the inspiration to take this challenge, and for that we are very grateful!"
Jim Towers
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"I have spent the majority of my weekend listening to my new CD's....I love them!!!! Their arrival was perfect. I am very unhappy at my job and am looking forward to working for myself doing something that I love. I was the concierge at the Princeton Marriott for about 2 years until I had my daughter. I still have my customer service recognition awards! I loved going to work in the morning (ok, except for the fact that I had to be at work at 6am). My current job as a police/9-1-1 dispatcher for the county is nothing but stress. Thank you for putting this information together for me."
Andrea Ciemnolonski, The Complete Concierge
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"Thank you for the time you have saved me and my partner in setting up our business. We purchased your concierge tool kit, amended certain areas to fit our needs and have not looked back. We're confident that 2004 will be a banner year--we could not have gotten here as quickly if it weren't for your products and services. Your book is like the concierge bible to my partner and I. I would recommend it to anyone who doesn't know where to start. Thanks for the support!"
Leah King, Managing Director, It's About Time, LLC
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"Thank you for the Concierge Training Course you provided. It was an honor to spend time with, and learn from, someone willing to share their successes and note potential pitfalls in the concierge industry. Given the depth of the training and tools, I look forward to being one of your many success stories!"
Jeffrey Lovingood, Head Concierge, Handle It! Concierge and Professional Services, LLC
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"I just returned from Triangle Concierge 2-day workshop. It was a wonderful wealth of information. I can't wait to apply all of the principles I learned during my 2-days to realize my dreams."
Shay Reese, The Errand Genie, Charlotte, NC
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"I'd just like to say thank you for the great detail in your book the Concierge Manual - I received it a couple of months ago and read it within two days. Although I had some knowledge on what is required to start a business from the skills gained through my Business degree, I wasn't quite sure how to apply that general knowledge to a specific industry such as this, especially seeing as it is still a relatively new one in Australia. But after gathering all my ideas that have been going through my mind for quite a while now, and with the fantastic help gained from your book, I am now at the stage where I hope to be starting my own concierge within the next month. Thank you again!"
Liz Dunn, It's Dunn 4 U, Melbourne Australia
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"Katharine Giovanni’s closing keynote presentation was the perfect end to an excellent conference. Using the conference theme of a “Grand Vision”, Katharine tied together the many different sessions presented. Attendees left with a sense of true value along with a commitment to their next three steps within their own businesses Grand Vision."
Tracy Lyn Moland, B. Ed., Author of Mom Management, Managing Mom Before Everybody Else
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"I received your book the day after I ordered it, which was amazing in itself, but the content! You have saved me from so many trial and error mis-steps and given me so many good ideas! Thanks so much for sharing your knowledge & experiences with people like me who want to learn. I've read the Manual twice, stopping only to read God, is that you?"
Patty Dickerson, Principal, Energy Direct Communications, Dallas, Texas
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"I've been meaning to tell you that I think your newsletter is Great! Its educational, motivational, and what a wonderful way to stay in front of folks. You've inspired me to start Country Concierge Quarterly. I'm using snail mail at the moment but have learned to get peoples email addresses to streamline the process. I loved the article by Mark Victor Hanson. Also I received your In House Concierge Tele-Seminar CD. It is just what I needed to get my brainstorming process in the right direction. thank you for getting me un-stuck"
Laura Volare, Country Concierge, LLC, www.countryconciergellc.com
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"Your newsletters are informing and much appreciated. I purchased your Concierge Manual last fall and it has been of enormous value to me in building my concierge business. Thank you so much and keep it coming!"
Patrice Manget, The Montana Concierge, http://www.themontanaconcierge.com/
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"The Concierge Manual not only provides useful information and advice for start-ups - I constantly find myself using it as a benchmark against my own business practices."
Michael Beeney, Belfast Concierge, Northern Ireland
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"I read your book and found it very insightful, educational, and instructional. It played a tremendous role in laying down some of the ground work and planning for our hopefully soon to be launched endeavor. Thanks again!"
Bernard L. Lewis II, Clones LifeStyle MGMT Services
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"Thank you for offering the fee setting tele-seminar in March. Participation was most helpful for me in clarifying several questions on fees as well as service vendor commission arrangements. Your energy is amazing! The seminar portion was most informative and the question and answer period was not only useful, but also a most enjoyable exchange of ideas among others in this business. Thanks for creating the arena to bring us together."
Deborah Stanek Reast, Yours, Mine and Hours - Personal Assistant and Concierge Services, www.yoursmineandhours.com
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"Thank you so much for the one on one training in Raleigh, North Carolina. The opportunity to work with you was wonderful!!!!! You listened to all of my ideas and helped me develop them into a business plan. Working with you I was able to develop a niche that is the first in America!!! I would highly refer you to anyone who wants to start a concierge business (that is anyone but my competitors)."
Dantzler Brunswick A Hand In Time Serving as your personal assistant with warm hospitality Cincinnati, Ohio
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"I received the CD's and contracts yesterday. I installed TriTrax this morning, printed out the User's Guide, and started familiarizing myself with it. Installation went as smooth as silk. Looks great to me. I believe without a doubt it will save me hours fooling around with Microsoft Access. Thanks for sending so quickly."
Jim Phillips Clear Lake Concierge, Inc.
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"Thanks for the newsletters they are very informative as well as your books & cd's....I'm glad that I had your company's shoulder to lean on & guide me through the start-up process, keep it up."
Jordan (Founder) Personal Concierge Group, LLC
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"I have recently ordered your Concierge Manual and am learning so much. I have been thinking about this venture for some time now and I read an article written by Entrepreneur Magazine and also ordered their personal concierge manual. After reading that I went on to your website and ordered your manual, which is extremely informative and more useful than I could have hoped. Thank you sharing your expertise with the rest of us. You are certainly a role model and mentor to this new growing field. Thank you!"
Jennifer Stoops (the soon to be operator of "Consider it Done Concierge Service")
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"A concierge program is one of the components that we want to implement in our work-life program. Triangle and Katharine were recommended to us and we asked Katharine to come and visit our University and provide the on-site training. We are very pleased with the results and are following the steps that are recommended. Katharine is a very good trainer and made the training day a fun one."
Sinclair E. Hugh, SPHR, Director Human Resources, Western University of Health Sciences
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"Just wanted to say thank you for the telephone coaching this morning. Jacqueline and I benefited from today and thought you did a great job. Having you as a guide during the establishment of our service is sure to be one of the key ingredients of our future success. Thank you very much for a well-organized, insightful and pleasant session."
Phil Cenedella and Jacqueline McKinney, La Jolla Concierge
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Your Concierge Manual is fantastic. Thank you so much for writing it!!!! I waited breathlessly for 3 weeks for it to get to Australia and I must have read it 4 times in the past week. It really confirms the direction I’m taking and is full of fantastic ideas. Thank you for being so willing to share your experience and knowledge."
Kate Gomsi, The 25h Hour, Richmond Australia
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"I received my Concierge Workshop Audio CD package today and quickly slipped the first CD in on my way to work. It is only a 20 minute ride but found myself sitting in the parking lot for another 10 minutes listening. The information has been very helpful. I look forward to moving on to the second and third CD's. With the information provided in the package, I am confident that I will develop a very successful business."
Bill Tatunczak, Newburgh, New York
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"I'd like to thank you for writing The Concierge Manual - I am just starting my own concierge service, and I know that I could not have done it correctly without your guidance. The information has been extremely helpful, and it gives me a step-by-step guide on starting the business. Otherwise, I know that I would have wasted a lot of time and probably would have learned many things the hard way."
Holly Parker, Time Solutions Group, LLC
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"I received your book The Concierge Manual yesterday (5/20/2002) although I ordered on Friday (5/17/2002). I thought the service was outstanding. Thank you.
After reading your book, I could get an idea of who you are. Very thorough, persistent, hardworking, decisive etc. All the makings of a great leader. You will go far I can tell. Your book is detailed and easy to understand and serves as a model for other young business entrepreneurs. Outstanding and fantastic job!!!!! Thank you."
Dennis Awen of Hawaiian Gardens, California
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"Thanks so much for the detailed book. Now, I am less scared and more excited! I enjoyed our conversation, your encouragement and personable approach is refreshing. Got to go...lots of work ahead of me!"
Rhonda L. Kositzky, ASAP Personal Concierge
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"We found Triangle Concierge's "The Concierge Manual" an invaluable tool to commence our business, and would recommend them to anyone commencing an independent concierge service business."
Nicole Hansson, Director, Style de Vie Concierge Service, Gold Coast Queensland Australia
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"Just a note to anyone who has not done their contracts yet. I did decide to purchase mine from Katharine, and boy am I glad I did! Well worth the $$ and here is why. I took them into my attorney baffled as legal mumbo jumbo boggles my mind, and I had to have him translate. Well after he went over them he said they were right on the money! And yes, he did want to make a couple of minor changes, and one more additional paragraph, but other than that it was awesome! And how much did it end up costing me? $102.30 in attorney fees, compare that to what could have been spent starting from scratch! Great contracts K!"
Darin Berntson, President & CEO, Doc Concierge
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"I am the operations manager for an apartment community of 336 apartments in Rochester, New York and I just wanted to tell you that your book was wonderful. It put me in a direction of planning our concierge/errand service that we will be offering to our residents."
Karen, Rochester, NY
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"I read your book from cover to cover and thoroughly enjoyed it. You have done a magnificent job highlighting all the ins and outs of this business."
Grace Howes
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"I ordered The Concierge Manual on Monday and received it yesterday (Wed). I was so excited to get started that I read the whole book last night (except the meeting planning chapter, I'll read that tonight)!
It is a great investment in my business. I found the book to be straight forward and to the point. It is full of valuable information. Especially for newbies with lots of questions. No fluff in this one. Thank you!"
Vikki White, The Organized Life, Nashville, TN
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"I received my manual from you a couple of months ago and it has been fantastic. My partner and I have a meeting with a property manager on Tuesday. We could not have done it without your book!!!! Thank You"
Tia DeVoll, Hill Country Concierge, Georgetown, Texas
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"The contracts and database I purchased have saved me so much time! Thank you!"
Julie Ulsh, Just Ask Julie
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"The software is absolutely wonderful. I am delighted to have it!"
Dora Suppes, Platinum Executive Solutions
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"Katharine, I received the manual the day after I ordered it which was great because I was anxious to get it. Once I picked it up, I could not put it down until I finished. I was extremely pleased and excited about the contents of the manual. You thought of everything! Now thanks to you I have a more focused vision of what I want to do and how to go about getting there. It is definitely the ONLY manual I would and have already recommended for those thinking about starting a concierge service. Thank you for providing such an excellent and thorough source of information for those of us struggling to find material for this business."
Ineavelle Middleton, Middco Go-For Services, Greensboro, NC
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"Triangle Concierge provided exactly what we needed to get our Concierge Services Department set up. The training contained very user friendly examples of the tools of the trade. The idea of setting up a concierge service sounded easy and quick on the surface, but after attending training we discovered the amount of planning and detail involved in order to do the job right was more complex than we ever imagined.
Fortunately we used a professional like Triangle Concierge to help us look out for the pitfalls along the way.
The most valuable part of the training has been showing us how to provide this benefit to our people by having the service pay for itself. This is a concept we never really considered. The price we paid for the training is going to pay for itself many times over."
Michael Garrett, Rowe Furniture, Inc.
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"All of us at Miami World Travel are grateful for your assistance in creating our Concierge Department. This department will enhance our agency tremendously and create a new source of income; your training session was excellent!
It allowed us to focus on the areas that we would like to develop quickly and efficiently. I would highly recommend your training session to anyone thinking of expanding his or her business in this area."
Miami World Travel
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"I have read your manual on starting your own concierge business. Let me tell you - It was wonderful. The examples and all of the tried and true advice made sense. I have read too many home business books that are too general, even if the table of contents suggests otherwise. As a result I am working on my business plan and have developed a name "Spirit Concierge" which I intend to register within the next week. So thank you for putting together exactly what I needed. Thanks again for a wonderfully written "How to..." guide. It made it easy to get started."
Carla Mandell, Spirit Concierge, Philadelphia, PA
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"I received my manual--and I am well pleased! It is full of vital information, some things I never considered or thought of. Thank you again for writing such a well informed manual."
Joyce Thomas, The 5th Avenue Concierge
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"Purchasing your manual and contracts has been by far, the best investment we have made into our business! Thank you so much for the invaluable information and all the support you have given us! It is nice to know there still is service after the sale."
Steven & Michelle, Chicago, IL
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"I cannot express my gratitude for the wonderful learning experience in Raleigh. Everything was perfect. Your presentation style, humor and personality made for a pleasant and informative time. I have attended, planned and participated in many professional seminars. The facilities, pace, handouts, atmosphere, logistics and all- worked. I feel that I received much value for my money."
Wayne Simmons, Time in a Bottle Concierge, Philadelphia, PA
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"The books are excellent and have assisted my progress immensely. Thank you!"
Nicholas Tsiougos, Sydney, Australia
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"I just finished reading your step by step guide and I would like to thank you for the invaluable information you've provided to those of us just getting started in this business."
Classic Concierge, Phoenix, Arizona
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"The testimonials and examples used are exceptional results, which do not apply to the average purchaser, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual's success depends on his or her background, dedication, desire, and motivation."
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