Katharine Giovanni- Concierge Consultant, Speaker and Trainer | Concierge Training & Consulting

Katharine C. Giovanni, CCS

Award-winning author and motivational speaker
The world’s leading concierge trainer and consultant
Certified Concierge Specialist (CCS)
Founder of Triangle Concierge
Founder and Chairman of the Board of the International Concierge and Lifestyle Management Association (ICLMA)
Host of her popular video blog “The Crossroads”

Websites: www.triangleconcierge.com |www.KatharineGiovanni.com |www.ICLMA.org

Check out Katharine’s popular video blog “The Crossroads” – http://blip.tv/kgiovanni

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Katharine Giovanni is an award-winning author and the world’s leading concierge trainer. Katharine is considered to be one of the founders of the independent concierge industry and is the most sought out concierge consultant and trainer in the world. She also writes and speaks on both business and motivational topics. Katharine has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including …

ABC News Nightline

ABC News

CBS News

Time Magazine

Money Magazine

Forbes

Women’s World Magazine

The New York Times

The Washington Post

The Los Angeles Times

The Wall Street Journal

Condé Nast

Delta Airlines Sky Radio

WOR Radio

Plus she assisted MTV and Good Morning America for pieces on the concierge industry

The story begins decades ago, with a handful of pioneers — and Katharine was one of them.

If you looked around the United States back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that could offer concierge services and products to an eclectic range of industries that had yet to discover the world of the concierge.

Katharine has gone from being a meeting planner and concierge for Fortune 500 executives to becoming one of the world’s leading international concierge training experts. Katharine has taught business and motivational workshops to groups, individuals, hospitals, small businesses and large corporations. She is also the Chairman of the Board and Founder of the International Concierge and Lifestyle Management Association, one of the first associations for the concierge industry.

A dynamic motivational speaker and a member of the National Speakers Association, Katharine has appeared at seminars and conferences around the world. She is the author of three books including her award-winning book, Going Above and Beyond.

Raised in New York City, Katharine earned a B.A. from Lake Forest College and currently lives in North Carolina with her husband Ron and two sons.

To read a few of Katharine’s free articles, please visit: http://ezinearticles.com/?expert=Katharine_Giovanni

To read a few articles where Katharine was interviewed, please click here

To visit Katharine’s website, please visit www.KatharineGiovanni.com

Need an Expert or Speaker?

Motivational programs

Katharine’s inspiring story will get your group motivated to do their best! Her humor and down-to-earth personality combined with her years of business successes (and failures) will give you the tools you need to move through your crossroad and start living the life of your dreams!

Business Topics

Customer service and concierge programs

Katharine has clientele from across the country and around the world. They range from individuals and start-ups to large, nationally known corporations. They are companies that recognize the value of treating their clients and guests with respect and giving them unparalleled customer service.

Katharine has instructed management and employees at hotels; hospitals and health care centers; real estate management companies; private communities; travel agencies; and national retail chains. She provides concierge cross-training for front desk personnel, doormen, security officers, and phone banks. These businesses have learned the value of taking their customer service to the next level.

Katharine shares her insight and expertise to help you grow your business, maintain customers, and attract new ones.

To read more details about these programs, please visit www.triangleconcierge.com.