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Katharine can deliver
keynote presentations, breakout sessions and
full and half day programs, please click
here to read about more
topics. |
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Corporate Training Programs |
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Triangle
Concierge currently offers two programs ... |
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In-House
Concierge Training Program |
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Keeping your employees happy — and your
company strong.
Wouldn’t it be great if all of your
employees came to work on time … every
day … with a song in their hearts
and
an overriding desire to exceed your
company’s every expectation? In a
competitive job market, “work-life
balance” is
the
buzz — and employee burnout the norm.
That’s why more companies are setting
themselves apart, and boosting employee
retention, through a valuable workplace
benefit: an in-house concierge
department. Imagine how much more
productive your employees would be with
an errand runner to pick up their dry
cleaning or prescriptions, wait on their
behalf for the home repairman, and
attend to a host of other necessary ,
but time-consuming tasks that cut
into their precious free time and work
productivity. |
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Show your employees that you care. |
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Perhaps you want to create a new
concierge department as an additional
revenue source, or you simply wish to
offer it as a benefit to your employees
and clients. Whether you are a
corporation, hospital, association,
financial institution or real estate
property, we can help.
Taught on and off site by best-selling
author and international concierge
training expert
Katharine Giovanni,
our information-packed In-House
Concierge Program teaches you everything
you need to know to create an in-house
concierge department. Through
personalized attention, we will answer
all your questions, give you the tools
you need to develop pricing, and help
you figure out what services to offer.
The program can be taught in Raleigh, or
we can come to you! Either way, by the
end of the session, your new staff will
know exactly what they have to do — and
have the working knowledge on how to get
there. |
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Our In-House Concierge Program ...
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Helps companies
— as well as hospitals, condos, and
real estate management groups create
an in-house concierge department for
their employees, patients,
residents, or clients.
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Offers an excellent nuts and bolts
session
for supervisory personnel,
executives, and the concierge who
will be running the department
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Provides personalized attention
to program participants
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Supplies the tools
they need to get started
immediately.
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The session includes ...
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One day customized private training session with Katharine Giovanni
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SIX months of mentoring with Katharine and Ron Giovanni via email and telephone.
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A Customized Training Manual and Workbook written for your company
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TriTrax PRO Software - Open-Code Version -- (please note that you must have both Microsoft Access and Microsoft Outlook to run this program, the software will NOT run without it.)
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Multi-Use Contract (on CD)
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Meeting/Event Planning Contract and Report (on CD)
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Service Vendor Agreement and Report (on CD)
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Sample Confidentiality and Non-Disclosure Agreement
A special logo to place place on your website and other marketing materials that shows that your are one of Triangle Concierge's Professional Concierge Training Program Graduates!!!
Some of the topics that Katharine can talk about in your private session include ...
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An overview of the Concierge Business
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What skills do I need to be a successful concierge?
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Legal Issues, contracts, Insurance
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Your company's documentation
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What are the expenses going to be?
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Set up your Services - a step by step guide on exactly what you should provide, how to set it up and the logistics behind it all.
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Everything you ever wanted to know about Setting your Fees
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What services are you going to provide?
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How are the employees and clients going to pay for the service? Should they?
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Making the department cost-effective
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Your Staff – how to set it all up
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PR and the Media
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International Protocol
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Customer Service
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Sales and Marketing
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Plus we’ll teach you how to
ACT like a concierge!
If you would like to book a Corporate Consulting session, please send us three dates (Monday to Friday only) and we'll do our best to arrange your session on one of them. All our programs are customized to suit your particular needs.
Please email us for pricing.
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"Your visit to St. John's Health System
was extremely helpful in our committee's
preparation for presenting a concierge
program proposal to our system
leadership. You provided much insight
into the concierge industry and brought
great knowledge to the table regarding
many nuances of developing these
services. It provided us with a
wonderful opportunity to learn the do's
and don'ts without having to experience
them firsthand. Your
experiences have shed light upon the
positive impact it will have on our
organization and community. The software
program, TriTrax, The Concierge Manual,
as well as your reminders and basic
set-up guidelines are wonderful tools
that will greatly assist in the success
of our program. We appreciate the time,
commitment and amount of
information-sharing you have provided to
us during this proposal process.
It was a pleasure meeting you - your
visit has generated many more ideas and
excitement surrounding this venture.
Your passion and dedication to the
concierge consulting work you do is
evident through the detailed training
workshop."
St. John's Health System
Springfield, MO |
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Above and
Beyond Service - Learning how to ACT
like a Concierge
TM
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Helping your staff act like a
concierge for top customer service.
New employees don’t always walk
through the door and instantly use
their skills in the best ways to
deliver extraordinary customer
service. Nor can you expect them to
instantly transform themselves
overnight! But with so much
competition throughout the world,
the fact remains: It’s important to
make sure your people always provide
the highest level of service … just
like a concierge.
That’s where Triangle Concierge
comes in. We train people to have
the core beliefs and values that
lead to extraordinary
customer service.
Triangle’s customer service programs
train your employees to act and
think like a concierge when they are
working with customers.
Our popular program that will take
your company's customer service to
the next level! When someone thinks about a
concierge, you automatically assume
that they will provide you with
over-the-top customer service and
will treat your customers like
royalty. We'll teach you how.
They will learn about ...
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Inside (office) and Outside
(client) customer service and
etiquette
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How important image is including
your appearance, manners and
even the way you speak.
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International Protocol and
Gestures
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What to do (and not do) at your
desk
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How to treat a customer and when
to offer assistance
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Your overall attitude and how to
present a positive one to
clients
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Communications Skills -
telephone and email etiquette
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From the correct way to shake
hands to customer service
skills, we’ll show your staff
how to act like a true
concierge!
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And More!
You don't necessarily have to be a
concierge ... you just need to act
like one!!!
Please email us for pricing. |
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Thanks for providing this training to
our staff. It was important and vital.
We thoroughly enjoyed having the
opportunity to work with you.
Mike Wright, Chief
of Security, Reading Hospital
I just wanted to take a moment to thank both
of you for a job well done. You’re not just
obviously experts in your field, but you are
also very warm, honest, sincere and humorous
individuals that the students in the
Concierge and Customer Service Training
classes could all relate to, and because of
that there was no hesitation on the
student’s part to openly participate, which
helped make these classes such a success.
The training sharpened our employee’s
current skills and also taught them new and
improved ways of performing their jobs,
which lends itself to better customer
service and which ultimately will aid in
distinguishing our Company from our
competitors. Thanks again for everything.
Kenneth C. Stuke, PHR, Vice President of
Human Resources, Cammeby’s Management
Company, LLC |
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Do you
need a Speaker for your next conference
or event?
Please click here
Please
click here to read some comments
from our clients |
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